map-marker London, England

Need to ask a question about my set up

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My call was not picked up. I want to remove my card in your platform liked to this email address. I did a subscription and I never opted for a renewal. Kindly cancel my card and stop attempting to charge my account further .
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Laura H Bgr

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Verified Reviewer

2tb La vie backup died

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Updated by user Aug 04, 2023

I have tried every phone number they list. - 5 different numbers for various ways to get data retrieval.Responses:Can’t be completed as dialedNo longer have phone supportDo not service this any moreNot in serviceThis company has ZERO customer service. Do not buy anything from them.Their chat help is 100% useless.Wasted hours trying to find out why the 2tb La vie back up died and stopped showing up on laptop.Happened before with previous backups from them.They all just die and you have to buy a new one.This died after six moths - under a three year rescue plan.Tried all portals and on other computers - everything.Utter useless company, and no way to get any help at all.The worst!

Original review Aug 04, 2023
No phone number no customer service backup died and cannot retrieve data. Horrible company! I hope they crash and burn like my data did.
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Preferred solution: My data retrieved.

User's recommendation: This number has been disconnected

Hady Wgw
map-marker New York, New York

Defective LaCie Safe Drive

I bought this LaCie for like $200. It doesn't work. I've contacted the company several times. They've been pretty good at responding. I'm lucky that I was able to submit a support ticket online through my email using a support ticket I submitted in the past, because when I go to the website now the link to contact customer support, it doesn't work and the only alternative is to pay to speak to someone over the phone. This is absolutely ridiculous considering it has a 3 year warranty and they can't even provide free product support. Anyway, this product is a piece. It doesn't work. I've confirmed with them that it's 'clearly defective' as they said. But those *** want me to pay $60 to have a 'swap' meaning to swap out this one for a new working one. It was defective from the time it was purchased! It's under warranty! Why should I pay ANYTHING to get a working product?!
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map-marker Washington, District Of Columbia

Beware LaCie Products

I have owned several Lacie external hard drives and high end color monitors over the past 15 years. ALL of the hard drives eventually died - out of warranty, except for one. The two LCD monitors (both high end and expensive) have also died. The latest monitor started to malfunction 3 days ago. Their tech support advised they will not repair it - even for a fee. They only repair "in warranty" products. So, over the years I have several door stops and a couple of boat anchors thanks to the lack of support from this company. There are many good product reviews of their products out there. But BEWARE - they will not repair any that go beyond warranty!!!
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