New Reviewer

Defective LaCie Safe Drive

I bought this LaCie for like $200. It doesn't work. I've contacted the company several times. They've been pretty good at responding. I'm lucky that I was able to submit a support ticket online through my email using a support ticket I submitted in the past, because when I go to the website now the link to contact customer support, it doesn't work and the only alternative is to pay to speak to someone over the phone. This is absolutely ridiculous considering it has a 3 year warranty and they can't even provide free product support. Anyway, this product is a piece. It doesn't work. I've confirmed with them that it's 'clearly defective' as they said. But those *** want me to pay $60 to have a 'swap' meaning to swap out this one for a new working one. It was defective from the time it was purchased! It's under warranty! Why should I pay ANYTHING to get a working product?!
View full review
ID
#446295 Review #446295 is a subjective opinion of poster.
Location
New York, New York
Loss
$60

Beware LaCie Products

I have owned several Lacie external hard drives and high end color monitors over the past 15 years. ALL of the hard drives eventually died - out of warranty, except for one. The two LCD monitors (both high end and expensive) have also died. The latest monitor started to malfunction 3 days ago. Their tech support advised they will not repair it - even for a fee. They only repair "in warranty" products. So, over the years I have several door stops and a couple of boat anchors thanks to the lack of support from this company. There are many good product reviews of their products out there. But BEWARE - they will not repair any that go beyond warranty!!!
View full review
ID
#350678 Review #350678 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article