map-marker Kissimmee, Florida

Lach Orthodontic Specialists Dentistry Doctor Review

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Trust me do not go to this place.... Dr.

Lach's is extremely rude and once you finish your payment plan they stop caring about your treatment. They also schedule you 1-2 months every appointment.

Seek other places this should seriously be your last choice. I'm currently getting treated here and I regret it don't waste your money and go to someone who actually cares!!!

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Reason of review:
Poor customer service
Amanda S Ecc
map-marker Atlanta, Georgia

Lach Orthodontist

When I first went to Lach Ortho I was sold Sure Smile for more than $5,500. Sure Smile costs way more than "standard braces" and even though the service I recieved was standard braces, Dr. Lach refused to adjust my contracted amount due. Sure Smile includes 4D images of every tooth, steel wires measured by computer to move all teeth at once and flown in from Texas, and 24 online monitoring of my plan of care. None of this was provided which I have now learned is because Lach no longer offers this service at all and STILL refused to adjust my amount due to the $3,000 I rightfully owed.

On top of ALL that, the staff apart from Joanie, is very rude. It's impossible to get someone to call you back and everyone speaks to you as if you're an ***. As a paying costumer, I deserve to be a top priority but Dr. Lach was so preoccupied with "fluffing" his patients with raffle tickets and free limo rides around the parking lot that ACTUAL customer service seemed to take the back burner.

So, my treatment is finished and I'm in for my debanding and this tech is rushing to the point of hurting me. Debanding is NOT a painful process and I know this because I have had braces before. The tech is rushing so much that her metal tool slips and chips TWO teeth. The tech says she didn't chip them and it's officially her word against mine. Seriously? Give me a break!

When I called the office the next day because the chips are pretty terrible, the receptionist is rude, short and speaking to me like a child. She basically said there was nothing she could do for me.

If you can avoid this orthodontist, do so. You'll almost never see Dr. Lach himself because he stretches his time so thin. So, youre allowing a bunch of Ortho techs to take care of the entire process of your orthodontic treatment.

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When I take our daughter out of school early for a 3:15 PM appointment, I would expect her to be seen by the doctor by 4:45PM, new patient or not. Well, today, that didn't happen, and my daughter still has not received her treatment procedure, nor been seen by the doctor. It is always, "hurrying and wait." There has to be a better way to deliver orthodontic care.


Office is all about the fluff, customers take a backseat and constantly over book. Never be expect to be taken on time!

It's at least a half hour wait before you even get in the chair.

I've complained several times and get fed a bunch of lies to *** me up. Take down the picture of your boat on the wall and take patients on time!


Be careful when they are attempting to remove the Sure Smile! The cement is "more solid", I was told and a year later, I'm still visiting my dentist to have glue removed.

Lach even clipped my tooth in the process! Watch them and take photos of your teeth right before you have them removed because the doctor will say their staff didnt do the damage.


I'm having the SAME problem RIGHT now with my daughter's braces -- a different orthodontist, but also in the Orlando Area!! If I don't get a resolution by TOMORROW -- I will begin my own thread.

This SURE SMILE program was SOLD to us as a special package. No one told us we were guinea pigs for the Orthodontists to practice. It seemed AMAZING and we paid the extra $1,000 so our daughter could have her braces off sooner for her Senior pictures -- not only did she lose valuable treatment time when Sure Smile made a BIGGER mess of her teeth, but of course here we are 16 months later, Senior pictures taken this week and we had to hand out an additional $100 to get them photoshop removed for her yearbook. :cry I have NEVER felt so disrespected as a patient/customer.

Now I'm out $1,100 for a product/service I didn't receive, and the orthodontists ONLY recommendation is that I take her to another practice.

Very unfair... :x


This practice is a money machine. The doctor is all about the dollar.

Quantity over quality.

Stay away!! I wish me and my son had never been to see him.

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