When I first went to Lach Ortho I was sold Sure Smile for more than $5,500. Sure Smile costs way more than "standard braces" and even though the service I recieved was standard braces, Dr. Lach refused to adjust my contracted amount due. Sure Smile includes 4D images of every tooth, steel wires measured by computer to move all teeth at once and flown in from Texas, and 24 online monitoring of my plan of care. None of this was provided which I have now learned is because Lach no longer offers this service at all and STILL refused to adjust my amount due to the $3,000 I rightfully owed. On top of ALL that, the staff apart from Joanie, is very rude. It's impossible to get someone to call you back and everyone speaks to you as if you're an ***. As a paying costumer, I deserve to be a top priority but Dr. Lach was so preoccupied with "fluffing" his patients with raffle tickets and free limo rides around the parking lot that ACTUAL customer service seemed to take the back burner. So, my treatment is finished and I'm in for my debanding and this tech is rushing to the point of hurting me. Debanding is NOT a painful process and I know this because I have had braces before. The tech is rushing so much that her metal tool slips and chips TWO teeth. The tech says she didn't chip them and it's officially her word against mine. Seriously? Give me a break! When I called the office the next day because the chips are pretty terrible, the receptionist is rude, short and speaking to me like a child. She basically said there was nothing she could do for me. If you can avoid this orthodontist, do so. You'll almost never see Dr. Lach himself because he stretches his time so thin. So, youre allowing a bunch of Ortho techs to take care of the entire process of your orthodontic treatment.