New Reviewer

She is UNBELIVABLY GREAT!!!!!!!!!

I have ordered numerous custom products from Jackie. Everything that I have ordered exceeded my expectations, and all has been highly complimented. I did a women’s ministry, and Jackie did name tags, flyers, hang tags, covers for programs. Anyone who complains is obviously the type of customer who can’t be satisfied and are retailer’s nightmares!
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ID
#1338912 Review #1338912 is a subjective opinion of poster.
New Reviewer

Wonderful!!

In a time where customer service is all but gone, Jackie at labelcreations.com delivers amazing customer service. She took care of us from beginning to end and her products and pricing are stellar! Everybody commented on how beautiful the Hershey Kiss labels looked at my daughter's wedding!
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ID
#1186516 Review #1186516 is a subjective opinion of poster.
Service
Label Creations Customer Care
Reason of review
Good customer service

Terrible

I placed an order, I wanted to make sure I didn’t make a mistake so I sent an email to confirm and she responded quickly. I waited over 2 weeks and still didn’t receive my labels, I sent Jackie an email asking what’s going, she replied with Canadian mail being slow and to be patient. I waited a few more days and sent her another email saying I needed the labels for my sons first birthday for this Sunday and I was worried I wasn’t getting them, she then responded rudely telling me she did me a favor by even shipping the labels out and I should be greatful for that. And then told me she would no longer respond to my emails. As far as I’m concerned, she’s beyond rude and to be honest I don’t think this company is even legit. She gave me a tracking number but said she sent it by regular mail.... doesn’t make any sense. All I can say is she needs to work on her customer service and that’s even if this company is real. Suffice to say, my visa protection reimbursed me as they believed this is fraudulent.
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1 comment
#1430836

This is Jackie, the owner of LabelCreations.com and i assure you, this customer is flat out lying.

I have been in business for 21 years now... anyone can see that if they do a domain search on labelcreations.com on whois.com.

......

so i am VERY "legit".

A tracking number IS generated when an international order is sent. We use Pitney Bowes SendPro to ship all our mail.

Why in the world would i not send this out and jeopardize my company?

What this person is neglecting to mention is her incredibly rude emails. i mean just nasty! Yes, she emailed me over and over and over again, making sure i had the correct info - even though i repeatedly told her that i did.

When she emailed this week to say she had not received the order, i explained that often times international mail, especially to Canada, takes up to and even longer than two weeks. I offered her a full refund - but she snapped back to tell me that she filed a complaint with her CC company.

I finally had to block her emails because of the vulgar tone win which she took. Amazes me how "Keyboard warriors" behave.

ID
#1185783 Review #1185783 is a subjective opinion of poster.
Service
Label Creations Shipping Service
Reason of review
Order processing issue

She was rude

My order wasnt correct and when i contacted her she got defensive and asked why didnt i call her first? Funny thing was i did, but i didnt receive an answer. I then got an e-mail saying they were shipped. I was comfortable with that only because i ordered from her before and i followed the same steps she gave me prior. When i received them i contacted her to tell her the color was wrong she got snippy and said what makes you think i can print in the color you want? I then said because you've done it for me before. That was only one thing wrong with the labels. To make a long story short. I wasnt mean or rude because i believe you catch more bees with honey but that lady does not pride herself in customer satisfaction. Finally i consider it a loss and will be shopping somewhere else from now on. To think i was handing out her business cards.
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2 comments
#1430838

This is Jackie, owner of Labelcreations.com

I most certainly did not respond the way this customer stated.

#1401668

Hello,

This is Jackie, the owner of Labelcreations.com. I take incredible pride in my company - and have done so the last 21 years.

I absolutely did not reply in the manner you stated ( "she got snippy and said what makes you think i can print in the color you want?

") that is just an untruth - and i take offense to that.

What i actually said was it was impossible to exactly match the color she was wanting as it is a copyrighted color....She was told this up front. If anyone was "snippy" it was the customer.

I refunded her money AND sent a gift certificate - because that is how I run my business.

Amazed this customer put this review after i did all that.

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ID
#1056682 Review #1056682 is a subjective opinion of poster.
Service
Label Creations Sales Representative
Reason of review
Poor customer service

Very Unsatisfied Customer

Please do not order anything from Jackie at Labelcreations.com. She did not ship out my order and when I emailed her about it, she was very rude and told me that in order for me to get a refund, I would need to send her a nice email. I ordered labels on 2/4/16 and she claims she mailed them on 2/15/16. When I inquired, she said California takes a long time! It's almost 3 weeks now. She does not pride herself in Customer service at all! I will copy and paste her nasty email for all to read! Whoever reads this, please do not order from her, she's a ripoff!!!
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5 comments
#1170558

I have ordered from Jackie a number of times and have been highly satisfied each and every time. She has always been honest

with me, fair, accommodating and timely.

I understand the irritants that present themselves when your expectations are not satisfied, but, do you think calling others names is going to rectify anything? Please, we are talking labels. Not a life altering situation. Most likely had you been kind and displayed a little class, the situation would have worked out in your favor.

You really have displayed a very rude and uneducated response.

Mary

#1336555
@PissedConsumer1170558

I ordered from Jackie before and I had a mediocre experience. When I tried to order from her this last time she tried to make it seem like it was my fault she printed the wrong labels.

When I called her she started to get smart and told me I should have called her and I told her what i wanted. Not only did i put the information in the comment section but i did try calling her. So she took it upon her self to print them. She then stated how did I know she could change the label to purple and I said because you did it for me before.

I will never order from this rude person again, and I will be telling my friends and family not to order from her either. I was handing out her business cards before this happened.

#1155321

This is Jackie, the owner of LabelCreations.com . I have had this company for over 18 years now and am very professional - to a point.

I pride myself on making things right when I (or the post office in most cases) make an error by refunding the money immediately, AND replacing the product, AND re-shipping it out via priority mail, AND including a gift certificate should the customer want to to re-order at some point.

However, i sometimes run into people that NO matter what i do, they are still unsatisfied - i think we all know people like that.

Newsflash....our postal system is far from perfect and things DO get lost. It happens.

There is just so much that can be done.

And if they feel they need to resort to bad reviews and petty name calling, so be it ( "hag" ...really???). But rest assured I will not allow my company name to be damaged.

I will work with you to make right on whatever you feel is wrong, but even i have my limit.

I have tried top work with this customer to no avail.

#1152313

Wish I would have read this befire I ordered from this rude hag!!

#1116595

I meant it was supposedly shipped on 2/5/16 not 2/15/16!

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ID
#796145 Review #796145 is a subjective opinion of poster.
Location
California, United States
Cons
  • Horrible customer service
Reason of review
Rude email from Jackie!
Loss
$28
Preferred solution
Full refund

Owner of Labelcreations.com Reply

This is Jackie, the owner of Label Creations - i have had this company for over 17 years and there certainly is nothing "shady" going on. Our prices are well below other website out there. We always ship for FREE, and we ship out the very next business day after the order is placed. I would respond to your complaint personally, but you did not supply any info.... just he complaint itself. I am also quite sure that shindigz.com and oriental trading company will NOT have the personalized items that labelcreations.com has, so not sure why you put that out there.
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1 comment
#1116598

You're a rip off and I'm letting everyone know!

ID
#704023 Review #704023 is a subjective opinion of poster.
Location
Simpsonville, South Carolina
Reason of review
Good customer service

Review in Advertisements and Cons category from Vidalia, Georgia

Hi Jackie hope you read this review. I almost didn't leave one because of the negative comment I read. I thought about the service I receive and I can only comment on that, I was very please with my order in spite of the fact that I made an error and Jackie corrected my error and I still received my labels as promised and the labels look great. Thanks so much and I look forward to business in the near future
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1 comment
#1037361

Thank you so much!!! I appreciate you taking the time to write this :)

Jackie

www.labelcreations.com

ID
#666128 Review #666128 is a subjective opinion of poster.
Location
Vidalia, Georgia
Reason of review
Good customer service

Jackie ("president" of label creations" is an unprofessional individual to do business with

This lady has no idea what customer service is she is extremely rude to deal with. Her prices are a little more than most, so I would definitely go with another label company. I have yet to receive my labels, she claimed they shipped out 4 days ago and I'm in the US and still have not received them, nor have I received any kind of shipment info. I'm starting to think this is a pretty shady online business, so just be aware and be careful. shindigz.com and oriental trading company has different kinds of labels as well, I would look around and use this place as a last resort if you had to.
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4 comments
#1037364

This is Jackie, the owner of Label Creations - i have had this company for over 17 years and there certainly is nothing "shady" going on.

Our prices are well below other website out there. We always ship for FREE, and we ship out the very next business day after the order is placed.

I would respond to your complaint personally, but you did not supply any info.... just he complaint itself.

I am also quite sure that shindigz.com and oriental trading company will NOT have the personalized items that labelcreations.com has, so not sure why you put that out there.

#1357246
@PissedConsumer1037364

Jackie is the best, i have made many purchases from her. I have called and only spoken to her.

She is so nice.

Pat

#1357247
@PissedConsumer1357246

Why can't I find the web site ? I want to order some things ?

#1430820
@PissedConsumer1357247

Labelcreations.com is the website

Thank you for the kind words PAT!

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ID
#557857 Review #557857 is a subjective opinion of poster.

Www.lablecreations.com

I placed an order on Dec 15th that was a xmas present, as they advertized 5 day delivery. First "Jackie" emailed me how sorry she was that I was going to receive the wrong lables, then when I actually received no lables, I emailed her back and I got four or five emails from her where she typed "Wa, wa, wa" and told me, "Look, Lady, everyone makes mistakes", never did I receive an apology for not receiving my lables on time for xmas. She was rude, sent a bunch of rude emails and then blocked me so I couldn't even email her back.
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4 comments
#1037365

Blatant Lie.

I'm not even going to dignify this with a response!

Amazes me how people treat others that bend over backwards for them!

funny how you used the $25.00 gift certificate i sent you for the inconvenience, as WELL AS refunding your original payment price.

.....Failed to mention that huh??

#748064

This Is Jackie, owner of Labelcreations.com and i just came across this review ..and am amazed that this woman had the nerve to post this after i bent over backwards to please her! Not going into the logistics of this transaction, simply because i am not interested in a back and forth exchange.

I have been in business for over 12 years,and am all about happy customers- everything is shipped out the next day and i have never , ever charge for shipping...or creating custom orders I absolutely love working with my customers creating fun items for them :) it is unfortunate that some people thrive on drama and become so consumed with lies. This woman was blocked from our Facebook page and emails because she just would not stop the harrasment!

#627251

I recently received my labels for the Hershey's Kisses and received them in a timely manner. Thought I would leave a more uplifting comment for this company because my stickers arrived as I wanted and I can't wait to use them for my upcoming wedding.

#748066
@PissedConsumer627251

Thank You Katie :)

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ID
#371639 Review #371639 is a subjective opinion of poster.
Location
Taylor, Michigan
Loss
$10

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