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La Terraza--acted like I did something wrong

I tried this Mexican restaurant because they deliver. I had them deliver before and never had any problems. The food was not that great, but I had no car at the time, so I dealt w/sub-par Mexican food over none. Anyhow, the problem started w/me changing my phone #. I called to put in an order. I gave them my new number. I specifically wanted them to have it, because sometimes it is hard for me to hear the door. No doorbell and a loud night. Game on, etc.... Having worked in restaurants, I try to be very patient and understanding. After quite a while (maybe an hour-the place is maybe a mile from me), I called. They told me no one answered. I asked why the driver didn't try calling. He did not have the right #. I explained how I had just given them my new #. They tried to argue w/me. They finally saw that they did indeed have my new number. I had them bring my food. I hate to think of what they could have done to it. I really wanted some Mexican food I guess. Anyhow. I do not recommend them. I have even tried eating in there a couple times. Poor service (even though we were the only people there). I don't think the people that work there really have a grasp on the English language. Broke down and figured I'd try the drive-thru. Bad idea. It took forever!! They actually had a tip cup taped outside the drive thru. I couldn't believe it!! I have not been back. I tried and tried to give them a chance, but they screwed it up just about every time.
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ID
#368805 Review #368805 is a subjective opinion of poster.
Location
Austin, Texas

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