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Horrible customer service/return policy
I tired a product in store and really liked it so I figured Id start ordering online since it says if your unhappy you can get a refund, even better I thought since Im new to the brand and this way if something doesn't work for me its not a loss. Well I tried a product 35$ and it was horrible,I emailed them and they take for ever to get back to you and then they finally said I have to mail it back prepaid. I went to the post office and it would cost 24$ to send it regular mail so Id only get 10$ back. Yeah no thank you, I guess I just wont buy it anymore. an opened used product should not need to be sent back especially if there just throwing it away. So annoying!
La Roche Posay Canada Customer Care
- Horrible customer service
- Bad shipping returns
Reason of review
Poor customer service
Let the company propose a solution
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