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Container issue

Update by user Jul 08, 2022

Have not heard from LarochePosay yet?

Original review posted by user Jun 08, 2022
I love the products but not the containers...half the product is still stuck inside the container when pump etc...stops pumping product. I cut the tube in two and I still had enough cream for 10 days so why not use jars so product is easily accessible and not wasted???

User's recommendation: open your containers and check what is left in there!!!!

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ID
#3650263 Review #3650263 is a subjective opinion of poster.
Location
Ottawa, Ontario
Pros
  • Excellent products
  • Love the products
Cons
  • Containers
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible customer service/return policy

I tired a product in store and really liked it so I figured Id start ordering online since it says if your unhappy you can get a refund, even better I thought since Im new to the brand and this way if something doesn't work for me its not a loss. Well I tried a product 35$ and it was horrible,I emailed them and they take for ever to get back to you and then they finally said I have to mail it back prepaid. I went to the post office and it would cost 24$ to send it regular mail so Id only get 10$ back. Yeah no thank you, I guess I just wont buy it anymore. an opened used product should not need to be sent back especially if there just throwing it away. So annoying!
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ID
#1750724 Review #1750724 is a subjective opinion of poster.
Service
La Roche Posay Canada Customer Care
Cons
  • Bad shipping returns
  • Horrible customer service
Reason of review
Poor customer service
Loss
$34
Preferred solution
Let the company propose a solution

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