La Roche Posay Canada Reviews
La Roche Posay Canada Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
La Roche Posay Canada has a 1.6 star rating from 3 reviews and consumers are mostly dissatisfied with purchases and support.
Key Takeaways for Future Customers
- Check La Roche Posay Canada reviews before buying and expect responsive customer service issues.
- Be aware of return and refund policies and potential high shipping costs for returns.
- Products are praised but price level is high and containers may waste product.
Negative Feedback / Risk Areas
- Frequent La Roche Posay Canada customer complaints cite horrible customer service and slow responses.
- Returns and refunds can be costly due to shipping and prepaid return requirements.
- Container and pump design leaves product trapped, and perceived high price amplifies dissatisfaction.
Positive Feedback
Customers consistently praise the quality and effectiveness of the products despite service and packaging issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
La Roche Posay Canada has a 1.6 star rating from 3 reviews and consumers are mostly dissatisfied with purchases and support.
Key Takeaways for Future Customers
- Check La Roche Posay Canada reviews before buying and expect responsive customer service issues.
- Be aware of return and refund policies and potential high shipping costs for returns.
- Products are praised but price level is high and containers may waste product.
Negative Feedback / Risk Areas
- Frequent La Roche Posay Canada customer complaints cite horrible customer service and slow responses.
- Returns and refunds can be costly due to shipping and prepaid return requirements.
- Container and pump design leaves product trapped, and perceived high price amplifies dissatisfaction.
Positive Feedback
Customers consistently praise the quality and effectiveness of the products despite service and packaging issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Poor customer service!! Once the product is sold, they don't care about anything!!!
- - Retinol B3 caused facial redness and burning; dermatologist told to stop.
- - Customer service promised contact in 3 days; none called after 10 days.
Received Retinol B3 serum as mother's gift but got reaction on my face. All my face turned red and burning.
Warning by dermatologist to stop using it. Called to customer service and was told beauty advisor will contact me within 3 business days. No people called after 10days. Called customer service again, was told people responsible for my case was on vacation and didn't know when is return date.
Couldn't reassign to other people to handle my case neither. That's meant once the product was sold, you are on your own!!! The complaint has fallen on deaf ears and the customer service agent will not let you talk to another agent or the supervisor.
Don't buy products from this company again!! There are many good products with good customer service of the companies in the market for us to choose!!!never
Preferred solution: Full refund
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContainer issue
- - I love the products but dislike the containers as the pump stops and product gets stuck.
- - I cut the tube in two and still had enough cream for 10 days.
Have not heard from LarochePosay yet?
I love the products but not the containers...half the product is still stuck inside the container when pump etc...stops pumping product. I cut the tube in two and I still had enough cream for 10 days so why not use jars so product is easily accessible and not wasted???
- Love the products
- Excellent products
- Containers
Preferred solution: Let the company propose a solution
User's recommendation: open your containers and check what is left in there!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service/return policy
- - -Liked in-store; online refund.
- - -$35 product was horrible.
- - -Return shipping prepaid; cost $24 refund $10.
- - -Won't buy from the brand again.
I tired a product in store and really liked it so I figured Id start ordering online since it says if your unhappy you can get a refund, even better I thought since Im new to the brand and this way if something doesn't work for me its not a loss. Well I tried a product 35$ and it was horrible,I emailed them and they take for ever to get back to you and then they finally said I have to mail it back prepaid.
I went to the post office and it would cost 24$ to send it regular mail so Id only get 10$ back. Yeah no thank you, I guess I just wont buy it anymore.
an opened used product should not need to be sent back especially if there just throwing it away. So annoying!
- Bad shipping returns
- Horrible customer service
Preferred solution: Let the company propose a solution
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Totally agree. Will not purchase again.