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Horrible customer service/return policy

I tired a product in store and really liked it so I figured Id start ordering online since it says if your unhappy you can get a refund, even better I thought since Im new to the brand and this way if something doesn't work for me its not a loss. Well I tried a product 35$ and it was horrible,I emailed them and they take for ever to get back to you and then they finally said I have to mail it back prepaid. I went to the post office and it would cost 24$ to send it regular mail so Id only get 10$ back. Yeah no thank you, I guess I just wont buy it anymore. an opened used product should not need to be sent back especially if there just throwing it away. So annoying!
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ID
#1750724 Review #1750724 is a subjective opinion of poster.
Service
La Roche Posay Canada Customer Care
Cons
  • Horrible customer service
  • Bad shipping returns
Reason of review
Poor customer service
Loss
$34
Preferred solution
Let the company propose a solution

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