Laurnzel A

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Verified Reviewer

Horrible nasty trifling dirty move nothing worked hotel stinks

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Updated by user Nov 02, 2023

No one has contacted me but you and that is disheartening. Please stop contacting me wasting my time with these frivolous emails.

Original review Oct 25, 2023
Upon arrival, we had to wait 30 minutes after driving 6 hours. Our room was dirty, nasty, trifling filthy. Everything was defected from the smoke detectors to the lamp. The remote had tape on the back of it. The room was very dirty. The whole hotel needs to be clised down. Rated a ZERO. They need to be reported by BBB which WE are definitely doing. Horrible conditions nasty dirty. Go to another hotel bedbugs galore.
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Loss:
$100

Preferred solution: Full refund

User's recommendation: Go to another hotel bed bugs here

Valgene Qji
map-marker Irving, Texas

The owner called me to come work for her, I already had a job and I put in a two week notice, then when my two week notice was over, she had her front desk guy call and tell me she didn't need me, now

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Then, when I went to pick up my check, it wasn't ready. She said I took my paystub home so she couldn't make out me a check and she was acting like she wasn't gonna pay me. I had to literally argue with her and threatened to call the women hotel group and then when I went to pick up the check, the guy got smart with me and told me to get out, totally unprofessional don't ever work for these people. They are the worst and the hotel has leaks everywhere puddles in the kitchen. The couches looks so rundown and gross in the rooms. I don't see why anybody would want to stay there anyway.
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User's recommendation: I wouldn't recommend anybody to go to this hotel

Zoha Wbs

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Verified Reviewer
| map-marker Blue Springs, Missouri

Worst hotel ever

The manger..a white man...discrimination against me. All because I asked for help with wifi.

I called the police because another.emplyee yelled at me and said it your computer. I was embarrassed. I was need to work remotely. I ask the lady at the desk for help or to refund me.

Rude and not willing to help. I have never been more embarrassed. And I still didn't get a.full refund

The Manger told the cops I need to leave...why...bc I was crying for bc I called the cops. I am going to proceed further action.

I want ALL cameras pulled. I was harrased, humiliate and treated worse than anyone has in my life. All bc I asked the Manger to help. He said I just walking in.

I have never meet such a waste of space

No wonder u kicked me out bc I have a law suit.

I didn't nothing wrong but accuse this hotel of false advertisement. The cops drove me to another hotel because I didn't feel safe. The fact the spoke foreign too me

.wow...unprofessional...I have cried all night. I was embarrassed and humiliated as a paying customer.

It would be one thing if I was rude. But I was crying. And begging for help.

I want the entire USA to know how this hotel manager is.

Quality inn is the most racist and unfriendly hotel in kansas city...not only that they charge u a 200 hold...the room isn't even worth 200. The place is gross, small and has bugs.

After the sad part is they talk about u right in front of u.

Foreign...lmao...they don't won't treated differently so why is okay for them to do to us.

It's not. I am so sorry your company thinks it's okay to kick someone who did nothing but.protwct herself Watch cameras...

Worse hotel ever

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User's recommendation: Don't stay

Janeth T Uzx

Deposit refund. Still not received.

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I'm still waiting for my damage deposit refund. Been since March 11, 2024. Plus I only stayed 1 night. I paid for 2 days. No refund for that either.
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Preferred solution: Full refund

Ronald B Zlq

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Verified Buyer
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Verified Reviewer
| map-marker Chattanooga, Tennessee

Disgusting property, injury and worst cheap *** breakfast at an LaQUINTA ever.

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Room was filthy,bathroom mold hole in bathroom ceiling. Dust on some of the towels. No bath mat or slip resistant finish in bathtub. Slipped in tub, bloodied toes and broke. Fridge didn't work and moldy bad odor. Holes in fence in pet area.
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Loss:
$141
Pros:
  • Pet friendly
Cons:
  • No oversight

Preferred solution: Full refund

User's recommendation: Do not stay at this LaQuinta property

Ronnell M Ihe

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Verified Reviewer
| map-marker Conway, Arkansas

Problems at work

My name is Ronnell McConnell, I'm a supervisor at Laquinta Conway Arkansas. First want to start by saying I love my job and I really appreciate the opportunity.

However the general Manager Shadea continues to be disrespectful

An inconsiderate

Despite my hard work and commitment she continues to mis-informs thru confusion and texts then love's to blame me for her wrongdoing and lack of doing work followed by Embarrassing me in front Of customers as if it's my fault.

Bring this to the company's attention. Other employees in her family has also noticed the mistreatment.

And I'm just asking for someone to please monitor the situation. I'm not complaining only explaining.

I have everybody's back including her house-Keepers that no call no-shows. And yet she continues to talk down to me.

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Pros:
  • Staff is friendly and works hard

Preferred solution: Respect

1 comment
Guest

You are complaining. When you have issues like this you go HR.

You do not go on a public site and give names and air one side of a topic. All you managed to do was put your own job in jeopardy.

Lajoyce Zjs

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Verified Reviewer
| map-marker Buffalo, New York

Important please call asap

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Im trying to get another night here and we dont have enough money for another night we waiting for Red Cross reload the credit card they give us
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User's recommendation: Is good

Resolved
Anthony W Uys

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Verified Reviewer
| map-marker Rock Hill, South Carolina

Resolved: Outrage

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Updated by user Jan 20, 2024

Company fixed the issue and I have been provided with apology. ask the cc company not to honor that charge , they then investigated, and they refunded my money

Original review Jan 13, 2024
Had reservations for a room arrive late night 3:30 am due ti weather conditions on road I was told no rooms left . I told them I had credit card to hold room they told me I was no show you lost your room and money ha ha
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Loss:
$157
Pros:
  • Allows pets
Cons:
  • Shady practices

Preferred solution: Full refund

Elia B Xew

Terrible hotel

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This hotel was dirty claim to be no smoking first room we got smelled of cigarettes. second room we got floor was ripped and stale smell. No ones key worked to get in the rooms we witnessed multiple people trying to get in their rooms. we had to continuously keep asking to get the room key reset. The free breakfast is a waste they shouldnt even promote the free toast and bagel. kids running around the halls and random street people in the stairway. only 1 elevator working and it was disgusting.
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Loss:
$300
Pros:
  • Had a room
Cons:
  • Disgusting and rooms need updating

Preferred solution: Full refund

User's recommendation: Pay extra stay somewhere else

Zoha Wbs

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Verified Reviewer
| map-marker Blue Springs, Missouri

Couldn't stay because nowifi

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Staff was rude and I nicely asked for help. My computer would not hook up. Some old man working not behind the counter loud and rude across the lobby saying it your computer. I work for Russell Stover, my computer is new, and it was the Wi-Fi there. Keep saying not secure. I ended up checking our. I had to call the cops bc I was rudly surrounded by four mails. I felt unsafe when the didn't speak ENGLISH I want a refused bc she said she.could not it. I got a receipt.
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Janeth T Uzx
map-marker Farmington, New Mexico

Deposit refund still not made after a week past.

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We only stayed 1 night. I got charged extra money. Got charged for 2 nights. Haven't got my refund back. Front desk charged me extra which was my spending money. Ended up leaving had no more money to use after front desk took it.
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User's recommendation: Take your chances if you want to stay there.

John B Fyq

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Verified Reviewer
| map-marker Colorado Springs, Colorado

To warn others

pure *** that continues to haunt me,,, and this credit card rip off just keep on happening with no remorse, i will do my best to prove my case ,, and demand ... more than a refund...that she gets jail time for what she did and still does...
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Loss:
$3000

Preferred solution: Full refund

Garner Hzi
map-marker Visalia, California

Highway robbery

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Call me and ask. Its literally a novel. At least a 100 symbols so as to appease this stupid internet app and la Quinta who cant help me and hides behind the internet instead of providing answers to their paying guests. Therefore, feel free to avoid me Im just going to blast you on everything from hotels Expedia etc. to google etc. you should contact me. Im a bored yet simple man. Literally nothing to do in my life but take advantage of those whom took advantage of my kindness like your hospitality service did to me. *** you all
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User's recommendation: Use an BRBO

Breanne S Wik

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Verified Reviewer
| map-marker Columbus, Ohio

Unfair, employment

Megan is treating the workers unfair she overworks everyone she doesnt give you a break. she is having an affair with the maintenance man and he does not want to be bothered with her, but she is using her authority. She fired me because I was a pretty little girl and it bothered her. I did nothing wrong she kept on picking with me. I will handle this matter in the course if Im not contacted about this matter
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Resolved
Joseph W Vpz

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Verified Buyer
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Verified Reviewer

Resolved: Disappointed in the cleanliness and broken equipment

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La Quinta Inn - Disappointed in the cleanliness and broken equipment
La Quinta Inn - Disappointed in the cleanliness and broken equipment - Image 2
Updated by user Oct 08, 2023

Company fixed the issue and I have been provided with apology. They discounted the amount by $70

Original review Sep 08, 2023
Found a dead cricket in the bathroom next to the tub, found several dead German roaches in cabinet housing fridge television remote missing after getting remote the cable or satellite whichever doesn't connect there is no service. Wanted to wash my work clothes and the laundry is out of order also...I chose la Quinta because I have stayed at other locations without issue but this location struck out. Booked through Expedia King with Jetted tub for two nights thinking maybe I need to go elsewhere what a waste of time
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Loss:
$297

Preferred solution: Price reduction

User's recommendation: Don't get this room corpus Christi Texas old Brownsville Rd and padre island