La Paz Service Center
La Paz Service Center Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
La Paz Service Center has a 2.5 star rating with mostly dissatisfied customers and a recent recommendation to GET A 2ND OPINION.
Key Takeaways for Future Customers
- Check La Paz Service Center reviews and seek a second opinion before authorizing repairs.
- Expect higher price level and confirm parts versus labor estimates.
- Verify customer service responses when questioning charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about high billing and costly labor charges.
- Issues with refunds, exchange and cancellation policy and reliability.
- Perception of overcharging on parts and unnecessary work.
Positive Feedback
Reviewers value the Website and Customer service as the most positive aspects despite overall dissatisfaction.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
La Paz Service Center has a 2.5 star rating with mostly dissatisfied customers and a recent recommendation to GET A 2ND OPINION.
Key Takeaways for Future Customers
- Check La Paz Service Center reviews and seek a second opinion before authorizing repairs.
- Expect higher price level and confirm parts versus labor estimates.
- Verify customer service responses when questioning charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about high billing and costly labor charges.
- Issues with refunds, exchange and cancellation policy and reliability.
- Perception of overcharging on parts and unnecessary work.
Positive Feedback
Reviewers value the Website and Customer service as the most positive aspects despite overall dissatisfaction.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Gross over charge on parts and labor
On Oct. 11 2023 when I started my 2001 Toyota Tundra it was running really rough like one of the sparkplug wires got pulled off accidently.
So I got a recommendation from another source to take it to Lapaz Service Center on Aliso Creek Road in Aliso Viejo. They looked at the truck and told me that one of the coils for cylinder #5 was Burned out, and need to be replaced. The repair fee would come to $540. 24.
Not knowing what a cylinder coil was to begin with, if I wanted to continue to use my truck for work the next day, I had to authorize the repair.
I paid the full fee of $540.24 that I authorized by a form I signed. Too bad I had not investigated How to replace a coil on a 2001 Tundra truck Youtube video, because I watched a mechanic replace that same coil (costing $27 from Amazon), on the same year make and model truck and he did it in 5 minutes using only a socket wrench.
They charged me $325 LABOR to do this 5 minute operation along with removing the Check Engine light, (which I did earlier this year, with my hand held vehicle computer taking 5 minutes). They replaced the sparkplugs must have taken a half hour) which I never asked them to do.
So I was charge $199 for a part costing
$27, and $325 labor for a one hour job.
Bottom line I got Hosed royally! Was it my fault...yes, for not checking with other sources first, but common
People, how do you sleep at night?
Preferred solution: Price reduction
User's recommendation: GET A 2ND OPINION
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