Manufacturer: La Mesa Rv Category: Repair Clear all filters (4 of 4 reviews match)
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Bought a new Navion in Phoenix Az from La Mesa.The sales portion was fine, informative and the walk thru was well done. Went in for first year warranty and check up. For extremely minor repairs they had my coach for 5 weeks. Bill in service is close to useless, no follow up and no compassion whatsoever. When asked why it was taking so long his comment was. "I got RV'S that have been here over 3 weeks, and they haven't even been touched".I guess...
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#1001226
Our nightmare started within the first month we bought from La Mesa RV Phoenix, AZ. The service department was the worst experience! No returned phone calls, excessive time in for repair, subpar workers, got trailer back and it has new problems because of their work! Original problem was a poorly installed awning from factory, the whole side of the trailer had to be replaced in order to install a new awning. TV installation was delayed, and then...
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Anonymous

Anonymous Maybe you should have bought a new trailer instead of a used one that's why we wholesale all that stuff out from 09 and older happy camping

1.0
I didn't like
  • Customer service and service department are sub par
#984804
WE TOOK OUR 2014 CORNERSTONE TO LAMESA AT THE END OF SEPT.2015 FOR WARRANTY WORK AND TO REPAIR 3 DENTED BAY DOORS. WE GOT THE COACH BACK IN APRIL OF 2016!! WHEN WE CALLED ABOUT THE DELAY WE WERE TOLD THAT THEY WERE WAITING ON PARTS, OR PARTS CAME IN DAMAGED, OR OTHER EXCUSES. WHEN WE FINALLY GOT THE COACH THE FOLLOWING THINGS WERE MESSED UP. A BROKEN TILE ON THE ENTRY STEP WAS REPLACED. IT REBROKE SHORTLY AFTER WE PICKED THE COACH UP. BY THIS...
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1.0
I didn't like
  • Customer service
#945990
The service manager is not the nicest of people, and seems to lack control. When we picked the rv up she told ne she had personally inspected the unit to make certain it was clean, when i walked in, there were great big lumps of glue on the floor !! The hot water syten they fixed, failed, the drivers door came open again, the interior light failed, and so on. Wrote to the manager she never did reply, ignorant people. Don't ever buy anything...
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2.0
I liked
  • Very poor after sales service
I didn't like
  • Every thing
  • Items fixed were not fixed staff not helpfull
  • Poor service work
#833694