LA Care Health Plan

My bill is due on the 30th. There is a 10-day grace period.

However, if I pay after the due date, even if it's within the 10 days, the phone menu wants to charge me the following month's payment calling it the current amount due. Then you get a notice saying you haven't paid. It seems like a trifle to them because it all makes sense to them, but calling the current amount invoiced the current amount due is factually incorrect in the outside world where it matters. That's not being customer centered.

It's also manipulative.

They want people to pay ahead. I was told their system actually generates a message saying you haven't paid 4 days before the due date on the 26th.

LA Care is probably the only company in 2019 that doesn't allow for monthly automated recurring credit card payments to pay down monthly premiums. Should you be unfortunate enough to have to pay for your insurance on a credit card, you can not automate it, and you have to play phone tag for an hour minimum before somebody will accept your payment.

An associate connected me to their "automatic bill payment hotline" which is an inaccurate title. Should be "Automatic hang up the call immediately hotline" because that's what happened. When i called back and insisted on speaking to a supervisor, i got a voice mail. I'd bet money i'll never hear back from supervisor "Enrique".

By denying probably half their clientele the ability to make recurring payments, they are setting members up for failure. How easy would it be to clear a few thousand bucks from some chump and then deny them coverage because they didn't have a day they can put aside to spend an hour or two playing phone tag with LA Care?

Predatory as all *** will be researching other options come next enrollment period. Unacceptable.

It has been a year with unpaid claims. Nothing. Not a single cent

Trying to see a Dr but no one is willing to help this insurance is the worst.

L.a. care health plan did not pay the provider for my type 1 diabetics son's medical supplies from vendor, leaving us with no medical equipment for 2 months.

I call everyday and still they have not paid provider, as is their responsibility. It has been a urgent situation for 2 months now and no one will put a superviser in the phone, and even the 2 times they did, it was useless. I have spent hours everyday trying to resolve this as my son's condition is life threatening. No one has a clue to what's going on and despite us paying for premium plan, i was just told that they go with medi cal guidlines.

I'm so pissed.

No one has seemed to care that my son is the one who suffers most. Appalling!

These people are the most incompetent group of people I have ever spoken to. Not only can none of them ever give any answers but they have pretty much perfected the art of transferring people around to " Managers" and keeping you on hold for hours just so that NO ONE IN THAT OFFICE has to even do their job.

SERIOUSLY..IS NO ONE IN CHARGE OF THESE PEOPLE? Is there no one accountable for the complete lack of knowledge, ethics, and health care at this place? Customers have very serious medical issues and these people act like it's a joke.

So unprofessional and really a shame. The Board of Directors should be ashamed of themselves letting this place be so severely mismanaged.

This is a review from a Doctor's medical office. Calling provider reps never answer the phone always voice mail.

Leaving numerous voice mails none return. Calling claims department, phone rang for 20 minutes no answer. If you have problems need to be resolve, Good Luck!!! With all these thing with quality health care system that are require by the gov't, well LA Care is the worst I have seen for the past 15 years.

Some big cheese at LA Care needs to look into services that they are managing. If in the near future there are no improvements we are force channeling our patients to a different plans.

Check up this *** experience I had with LA care they know that I'm already a full grown adult and I'm not eligible to be seen in a pediatric facility anymore but even though now I'm 25 they never made action on replacing my old insurance to theirs so I was definitely unaware of that so when I had a surprise appointment at my Children's Hospital they said that my insurance declined the request for payment I mean are they just flat out *** *** they know now that I'm a fully grown adult so it's their job to officially release me from my previous med center they're inconsistent, rude, lazy *** that needs to sued big time they ain't worth it just think about you and your dad being called out by them and said the appointment was approved but clearly got denied when I got there total *** *** !

top well paid, least worked... Nurses low wages, lots of overtime without pay. Undesirable ethics, morals and values. Crooked HR department. Poor, micro managed management who abuse, discriminate, micro manage and .....

They don't take well of members because they overload the nurses with to many members and thereby reducing patient time and instead keek changes work flows.

Medical management, CM is the worst department. Phillipinia manager from ***. Discrimination and cheap ... Verbally and emotionally draining ... Slave driver!

If you're not Phillip be careful she'll hire you but if you ask question or challenge her she'll get rid of you.

Done work there if you're a nurse!!!!

I was contacted by a LA Care sales rep. for Medicare and I was coerced into signing up with them for my health care Medicare needs even though what they promised to me, they did not deliver.........I believe it was untruthful sales techniques and practices used.

I disenrolled the following month. The sales reps need to go through some type of sales training to understand the needs and culture of seniors.....as an older person there are certain considerations that need to be undertood, such as my lack of understanding how Medicare Advantage through ansd HMO is different from my regular Medicare under CMS and expalin the advantages and disadvantages......this was not done I felt I was strongarmed by a LA Care sales rep to sign my assigmnent form to LA Care to become their memner I was treated like a number not a patient.