Rafa P

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I went on a trip

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L P Pilgrimages - I went on a trip

Review on behalf of M. M.

If I could give it no stars I would!

Last year, I embarked on a pilgrimage to the Holy Land with this company and had an incredible experience. This prompted me to join their Italy trip this year, expecting a similar level of quality. Unfortunately, the reality was starkly different. The accommodations were far below the promised 3-4 star hotels, resembling shelters for the homeless and even a school.

The food was subpar, and amenities like air conditioning were nonexistent. Additionally, Leann Brand, behaved aggressively, treating us poorly and even physically harming a young boy in our group. Her dismissive attitude towards our concerns made us feel like burdens rather than valued customers.

Despite the significant expense I incurred, the trip felt more like a nightmare. This experience was a far cry from the enjoyable journey I had anticipated.

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Preferred solution: Full refund

User's recommendation: Don’t book with them

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