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Do NOT purchase Kwikset products
The former owner changed all the locks on the doors before placing the home on the market. I bought the home. Two Kwikset Keyed entry levers have broken in the past 2 months since I purchased the home in March 2017. The second malfunction froze in place locking me out...
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1.8
I liked
  • Product innovations
  • Innovation
I didn't like
  • Product quality
  • Impossible return policy
  • Quality
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First, SmartKey KwickSet lock has lifetime warranty. But they do not honor warranty if the lock is used in the apartment building. I used in the apartment building with only 2 tenants. They refused to give replacement. Anyway, I bought another SmartKey KwickSet lock...
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1.0
#1030198
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I have read most of the complaints, I would like to know what Kwikset has done to resolve the issues, for example have they improved the finish on the door knobs, and the functionality and springs supports have they been strengthened? All in all what has Kwikset done...
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h.kitchener
h.kitchener

Personally, I would not trust any keyless entry set. But, do so at your own peril. Where there is a company making a product, there will be an attorney lurking in the bushes t...

3.5
I liked
  • So far so good
#1002619
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Kwikset Door Lock Review

Kwikset
#993984
1.0
Kwikset - Simple Review #1484864435
1 of 1
I have 7 indoor locks that the finish started to peel off and also some mechanical issues had a case number after submitting pictures they had decided that those specific locks were not covered since they only carried a 5 year warranty, but i remember that the package said lifetime warranty. ..rhis company just DO NOT stand behien there product
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Kwikset Door Lock Review

Kwikset
#889294
My Kwikset deadbolt also locked us out, after about 4 years. I went to homedepot to replace it and was told that these sets have a lifetime warranty. I will be calling Kwikset in the morning to see if their customer service will be of any help. The lock will not turn to open on any of the doors. Disappointed..
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Other Product Review

Kwikset
#779519
Customer service phone line is very poor, still waiting for an agent after now over 16 minutes and holding.
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Kwikset Powerbolt Review

Kwikset
#660065
I bought 2 powerbolt 2 and they both went bad. The first one was ok for 4 weeks,then latch got stuck in the open position,calling tech was no help.I returned it and got a new one from Home Depot. I installed the second and it failed again with the same issue as I was programming my own code. I the company and they were no help.
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Door lock is under warranty. Used for years, Spring apparently got worn and the cylinder part that keeps the door closed would get stuck. It was one of 2 in a set. I installed the other one and noticed the spring had more tension. Called Kwikset in California. Was...
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Anonymous
Anonymous

Note if you are having troubles with Vistas IE which is probably outdated. Why don't you download Firefox the newest one which is still supports running on Vista.

Anonymous
Anonymous

I just had my Kwikset Arlington Single Cylinder Antique Brass Handleset replaced since the spring on the indoor knob broke. It's about maybe 15 years old or more. I did not e...

#959658
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I purchased 2 Kwikset Powerbolt 2 I think it's the 909 and have had them on my doors for about 2 months now they work fantastic little tough at the beginning to figure out how to program but after that it was a breeze make sure when you put yours in to read the...
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5.0
#911640
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Received a lock with a bad cylinder. After spending 16 minutes on hold and expressing the urgency needed because I can't lock lock my front door if I leave, I am told they will send me a new cylinder ASAP. 8 days later it still isn't here and I have to call again. 31...
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#910765
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I bought a total of three kwikset powerbolt 2 locks from Home Deppt. Each time I took it home and they never worked. The programming was always faulty. The last one was : Enter the access code and it unlocked the door but the Unlock button when pushed opened the...
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1.5
#902069
Reply to reviews
Worst customer sevice I have ever dealt with made me feel like I did something to to lock. She said she did'nt understand what I was telling her. I quess being a locksmith for 33 years I don't know what I'm talking about.I have to master key my apartment building and...
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1.6
#898321
Reply to reviews
I phoned Quikset customer service and as expected it was about a 10 minute wait for a service representative to answer my call. The agent that took my call was "Anna". I provided her all the information I had and I asked her for her email address so that I could email...
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1.0
I didn't like
  • Anna the customer service agent argumentive and discourteous
#893824
Reply to reviews
we bought a new door and put on a new handle. While keying it with Smartkey it locked up and froze. We took the door lock off, drove 30 miles back to Lowes, leaving out house unsecured to discover. we had to buy the same piece of junk once again. Lowes can't work on...
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1.5
#863314
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