Daniel W Yxs

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Kwikset Smartkey Padlocks

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I have purchased several of the subject padlocks from Amazon and am very pleased with the product. I decided to order some more and discovered they were out of stock.

Called Kwikset Customer Service this morning and learned that the Smartkey padlocks are no longer available. Im very disappointed that such a great product (as far as Im concerned) is no longer available.

Trying not to be nosy but am very curious as to why the product was discontinued.

I wish I had known about their existence earlier as I would have purchased more of them. To me its a great way to minimize the number of keys I have to keep up with and the price of the padlocks was very economical.

Sincerely,

Daniel Webster

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Pros:
  • Great products
Cons:
  • One

Preferred solution: Nothing

User's recommendation: Buy Kwikset locks

1 comment
Guest

It won't allow me to Add pictures

Joe B Kcx

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Step one fail

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Kwikset - Step one fail
Kwikset - Step one fail - Image 2
Step one requires me to call a 800 number that disconnects in the menu tree every time a human is required like they are out of business. I cant have a lock from a company that isn't professional. disgusting. I'm not good enough to be able to contact them. not chat, nothing. I'm returning the lock those jerks made no matter how good it was because the corporation is incompetent. A front door lock that connects to the home network requires better than this for sure!
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Pros:
  • Inovative
  • Durable
Cons:
  • No service
  • Tricky installation

Preferred solution: Full refund

User's recommendation: Not answering phone! avoid Kwikset products and stock. this company is failing bad and on its way out

Anonymous

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Verified Buyer
| map-marker Saint Clairsville, Ohio

Not holy

Kwikset - Not holy
Bought cheap entrance lock at Merards inTriadelphia, wv. There were no holes on the interior decorative cover. Wasted an hour to go and get another one. Couldnt use old one old door. It was a hundred old door. Che
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Thang T Rjm

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Verified Reviewer

Low battery, customer services

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After replacing the battery, the buttons key code did not work! I call the customer service and help me to solve the issue !
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User's recommendation: Best service

Anonymous
map-marker Hollywood, Florida

Would not program on my I phone 12

I can reprogram it was working and deleted of my phone now it says its already programmed on my phone
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Anonymous
map-marker Perth, Western Australia

Couldn’t contact them so didn’t get any service from them

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Quickset Kevo fault and needed support. Online help was rubbish and could not get through to anyone.
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User's recommendation: Product is ok, but service is non existent

mary R Cec

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Verified Buyer
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Lock failure

Kwikset - Lock failure
Kwikset - Lock failure - Image 2
My electronic door lock failed to open and locked me out of my house. Keybad had no sound and key would not work.i had to have locksmith come and drill lock off door.
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Loss:
$300
Pros:
  • Product works good
Cons:
  • Didnt expect mechanical failure

Preferred solution: Full refund

David R Cho

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Verified Reviewer

Warranty replacement parts

I had a door set that was missing parts, I contacted kwikset and they sent replacement parts. I really appreciate your help, although there were some things missing in the replacement set, thanks. Good job!!!
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Anonymous
map-marker Greenville, Mississippi

No help from distributor

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Kwikset - No help from distributor
Defective parts doorknob stop locking and unlocking. Tried to use back door and could not unlock to get out of house.
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User's recommendation: Please research manufacturers before purchasing

Anonymous
map-marker Chicago, Illinois

Kwikset lever handle wont lock by the button

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Customer service was 100%, she recognized the problem right away and instructed me as to the remedy, I followed the instruction and it solved the problem.
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Anonymous
map-marker Waxhaw, North Carolina

Lock didn’t work

Purchased a front door lock at Home Depot and the lock didnt work your company responded with a new one on the way will let you know how it turns out
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Anonymous
map-marker Hazlet, New Jersey

I watched a Yuutube video and after a while I got the lock on. Thank you.

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I was locked out of my house for 4 hrs. Went to Lowes and purchased the lock. I hv never put a lock on before and I was frustratingly stuck. Although I got several follow up emails after I reached out-I ended up watching a man on you tube assemble the lock. Worked out.
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User's recommendation: Nothing. You were great. Good automated system.

Anonymous
map-marker Deer Park, Washington

Halo lock issue

I have already detailed my issue. No one has responded. This form is a joke, your product has never worked for me more than one week
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User's recommendation: Don’t do it. No battery life makes it undependable. Customer service is nonExistent

Ex C Hei

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Verified Reviewer

Lock stopped working, misled by customer service.

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I bought a 955 Kwikset SmartCode Lock which was easy install and allowed me to walk my dog without having to take my house keys with me.

Well it worked for about 2 months. When I got back from walking my dog today, the Kwikset light was red and none of the buttons worked.

I called the Kwikset customer service center and was told to call a locksmith and that they would reimburse the cost for the locksmith.

I called back once I was able to get inside my house since I had not received the email yet and this time was told, they would not be reimbursing the locksmith fee but that if the lock was damaged in the process of opening the door, they would send me a new lock since it's still under warranty.

You mean, another lock that will stop working in less than 2 months??

No thanks! I will gladly pay more for a Schlage from now on.

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Loss:
$100
Pros:
  • Pretty finish
  • Easy install
Cons:
  • Customer service
  • Unreliable
  • Stopped working

Preferred solution: Full refund

User's recommendation: It's not worth the money you save upfront.

Bram Rcj

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Verified Reviewer
| map-marker Tampa, Florida

My lock is not working

I just want to say thank you for your help !!this gentleman helped me to reset my lock now is working pretty good Happy
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Anonymous
map-marker Austin, Texas

Cannot set my clock it is defective according to rep

Kwikset - Cannot set my clock it is defective according to rep
Kwikset - Cannot set my clock it is defective according to rep - Image 2
Try to program lock, it will not react customer service said it was defective. Hopefully we will resolve the problem soon. I am sure you sure will be taken care of quick that has always been helpful and courteous to their customers.
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User's recommendation: Contact customer service they will help you get through this situation so far I am still waiting, but I am confident they will help

About

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Summary

Kwikset is a company that manufactures and distributes a wide selection of door locks and door accessories such as deadbolts, door knobs, handlesets, door levers and many more. Today Kwikset is one of the leading companies in lock technology. Kwikset provides a great assortment of electronic keyless systems, door locks and other products both for residential and commercial customers. Kwikset is a company that invented SmartKey re-key technology that allows owner to rekey his lock without removing it from the door. Kwikset guarantees reliability, high quality services and affordable prices. Kwikset is known as one of the most experienced security providers.

Kwikset reviews and complaints

Kwikset is ranked 64 out of 327 in Household Essentials category

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