Kwikset
Kwikset Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kwikset has 2.2 star rating based on 60 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Kwikset to a friend or colleague.
- Rating Distribution
Pros: Innovation, Looks good, Pleaseant to deal with.
Cons: Product quality, Customer service, Low quality part.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kwikset has 2.2 star rating based on 60 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Kwikset to a friend or colleague.
- Rating Distribution
Pros: Innovation, Looks good, Pleaseant to deal with.
Cons: Product quality, Customer service, Low quality part.Recent recommendations regarding this business are as follows: "Buy Kwikset locks", "Not answering phone! avoid Kwikset products and stock. this company is failing bad and on its way out", "Product is ok, but service is non existent", "Best service", "Please research manufacturers before purchasing".
Most users want Kwikset to offer a solution to their issues.
Review authors value the most Layout of Store. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKwikset Smartkey Padlocks
I have purchased several of the subject padlocks from Amazon and am very pleased with the product. I decided to order some more and discovered they were out of stock.
Called Kwikset Customer Service this morning and learned that the Smartkey padlocks are no longer available. Im very disappointed that such a great product (as far as Im concerned) is no longer available.
Trying not to be nosy but am very curious as to why the product was discontinued.
I wish I had known about their existence earlier as I would have purchased more of them. To me its a great way to minimize the number of keys I have to keep up with and the price of the padlocks was very economical.
Sincerely,
Daniel Webster
- Great products
- One
Preferred solution: Nothing
User's recommendation: Buy Kwikset locks
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStep one fail
- Inovative
- Durable
- No service
- Tricky installation
Preferred solution: Full refund
User's recommendation: Not answering phone! avoid Kwikset products and stock. this company is failing bad and on its way out
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Saint Clairsville, OhioNot holy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLow battery, customer services
User's recommendation: Best service
Would not program on my I phone 12
Couldn’t contact them so didn’t get any service from them
User's recommendation: Product is ok, but service is non existent
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLock failure
- Product works good
- Didnt expect mechanical failure
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty replacement parts
No help from distributor
User's recommendation: Please research manufacturers before purchasing
Kwikset lever handle wont lock by the button
Lock didn’t work
I watched a Yuutube video and after a while I got the lock on. Thank you.
User's recommendation: Nothing. You were great. Good automated system.
Halo lock issue
User's recommendation: Don’t do it. No battery life makes it undependable. Customer service is nonExistent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLock stopped working, misled by customer service.
I bought a 955 Kwikset SmartCode Lock which was easy install and allowed me to walk my dog without having to take my house keys with me.
Well it worked for about 2 months. When I got back from walking my dog today, the Kwikset light was red and none of the buttons worked.
I called the Kwikset customer service center and was told to call a locksmith and that they would reimburse the cost for the locksmith.
I called back once I was able to get inside my house since I had not received the email yet and this time was told, they would not be reimbursing the locksmith fee but that if the lock was damaged in the process of opening the door, they would send me a new lock since it's still under warranty.
You mean, another lock that will stop working in less than 2 months??
No thanks! I will gladly pay more for a Schlage from now on.
- Pretty finish
- Easy install
- Customer service
- Unreliable
- Stopped working
Preferred solution: Full refund
User's recommendation: It's not worth the money you save upfront.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tampa, FloridaMy lock is not working
Cannot set my clock it is defective according to rep
User's recommendation: Contact customer service they will help you get through this situation so far I am still waiting, but I am confident they will help
About
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Kwikset is a company that manufactures and distributes a wide selection of door locks and door accessories such as deadbolts, door knobs, handlesets, door levers and many more. Today Kwikset is one of the leading companies in lock technology. Kwikset provides a great assortment of electronic keyless systems, door locks and other products both for residential and commercial customers. Kwikset is a company that invented SmartKey re-key technology that allows owner to rekey his lock without removing it from the door. Kwikset guarantees reliability, high quality services and affordable prices. Kwikset is known as one of the most experienced security providers.
Kwikset is ranked 64 out of 327 in Household Essentials category
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