Skip to content
Kusmi Tea

Kusmi Tea Reviews

www.kusmitea.com
Is this your business?
What is your customer experience with Kusmi Tea?

Kusmi Tea Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews

Consumers report poor experiences with customer service, frequent issues with discounts and special offers, and a generally high price level; recent reviews mention missing orders and refund requests.

Positive Feedback

Many buyers praise the tea quality and packaging when orders arrive as expected, which shows up in Kusmi Tea reviews alongside loyal repeat purchases.

Negative Feedback / Risk Areas

  • Recurring Kusmi Tea customer complaints about slow or unresponsive customer service.
  • Problems with refunds and missing shipments from online orders.
  • Concerns over high prices and unclear discount handling.

Key Takeaways for Future Customers

  • Expect premium pricing and verify promotional terms before buying to avoid discount disputes.
  • Track shipments closely and be prepared to contact support about refunds for lost orders.
  • Check Kusmi Tea reviews and return policies if considering subscriptions or auto-ship options.
View full overview ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Anonymous
map-marker Munich, Bavaria

Order not received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Dear Kusmi Team,

I made an order however I didnt receive the parcel.

Order number : C050020****

Receipt Name: Huili Zhang

Please initiate the refund.

Thank you.

View full review

Beverages Expert Talks

Coffee Subscriptions Are Not New

Coffee Subscriptions Are Not New

What are coffee subscriptions? Jim Fosina, the CEO of Amora Coffee, shares insights with coffee lovers on how coffee subscriptions work and the benefits of quality coffee and tea deliveries at your doors.

Jim Fosina
Jim Fosina

Jim Fosina is a Founder and CEO of Amora Coffee which offers a subscription-based delivery of quality coffee and tea.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article