430 CLAIMED LOSSES
2 TOTAL REVIEWS
For the price rubbish
I wear my Kumfs for waitressing and am so disappointed that the whole sole has cracked and deteriorated. I would have been able to buy a cheap pair and they would have outlasted these ones lmonaghan@***.tas.gov.au
Reason of review
Let the company propose a solution
KUMFS SHOES FROM AUSTRALIA
Kumfs Shoes from Australia Am I angry ! I purchased Kumfs Shoes in New York less than two years ago. Paid over $250 for the most comfortable shoes I had ever tried. I used them occasionally and enjoyed their fit. I moved to Atlanta, Ga and continued to wear the shoes until last week when the sole on one shoe was torn abruptly and in a very awckward way. I called Kumfs Shoes in California (530) 676-**** (Mr.David Baccus) and left a detailed message with my issue, also mentioning that I did not expect a $250 shoe to break this quickly or drastically. A week later Mr. Baccus calls and says:"Are you Ms. Annie"? "Now, what do you expect from me after having had those shoes for 2 years"?"Am I understanding you right"? I was taken aback because truthfully I was not expecting much, but a courtesy call and a $20 gift certificate? Something to say that a company that makes $250 shoes stands behind their product and that this particular experience could have been a fluke... No, Mr. Baccus went on to say, that he should have never called me because he knew in advance that he would not give me any discount or help in the purchase of my next pair. Needless to say, I am never purchasing a KUMFS shoe from Australia again, and everyone I speak to about shoes is getting this story. A customer oriented manager and a small token of appreciation would have been enough in this case.
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