Ford poor customer service poor product reliability
Loyal customer with timely maintenance on Ford F-150. Cam timing off , engine sludge, electric windows front and back needed new motors. $9000 Transmission problems had transmission Redone $3,000 80k miles new engine , new transmission 3 years Later engine acted up so I took it in For diagnostics ... $3,600 for solenoid Replacement , brakes, ball joint. Called them after three days, customer service says mechanic is having a hard time putting the motor head back. Week and a half after I pick my truck up heading home, service light comes on and my engine starts to miss and stutter. Immediately called Ford up and said I need to take the car in somethings wrong. I get home , park my truck , get up the next day truck won’t start????? I just paid $3,600 to get it repaired. Had to tow it which cost me additional $200 dollars. Ask for a loaner, all taken. Called to check on it and I get the “ Oh I’m sorry your service person is busy right now , I’ll have her call you back. That was two days ago no call back no update. Meanwhile it’s Friday’s afternoon and closing time has past. I guess I’ll have to wait till Monday. I’ll never buy a Ford again. The dealership and repair Techs are so untrained in customer service and Mechanic know how it’s just a matter of time till it catches up and realize why Ford has all these bad reviews.
Kuhio Ford Truck Diagnostics
- In correct quotations on estimated cost and repair
- Customer service after have this know problem
- Customer service and lack of mechanic knowledge
Reason of review
Poor customer service
Let the company propose a solution
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