Kuester Management Group

Kuester has always been a slow payer to our small business, however we have not paid for service rendered in summer 2023 and it is now April 2024. No reason has been given for the nonpayment and repeated attempts to collect have been met with the runaround.

My husband's former employer warned us not to contract with them due to their payment practices. Clearly we should have listened.

First, they made mistakes regarding my landscaping that cost me about $1,600.00. Then they broke a promise that was made to me prior to buying the property - to clean up the dump across the street.

When I called them on it 2 years later, they told me to sue the builder (their business partner). These guys do not let the actual HOA (community members) have any power at all.

It's all about profit and control. (Like the mob.)

Failure to approve landscaping plans by DRC after 6 weeks. Does not return phone calls, emails and does not have one person to contact. I have lost both cement and patio contractors due to their lack of doing business in a timely manner.

I would like to commend Bette Sanft for her efficient and fast response to the two Work Orders I recently submitted. Work Order #35301 and #36009.

Under the former administration, it took forever before anyone got back to you, and that's after several phone calls on my behalf. It was frustrating and annoying. You can't help but feel your request was not important. I am impressed and grateful how quick Bette had both my Work Orders processed and completed within days.

That's what I call excellent customer service. Thank you Bette!

Gale Armstrong

This HOA takes no responsibility for anything. DO NOT HIRE THEM.

Nothing is their problem and they stated their only job is to collect dues, pay taxes and manage vendors. They informed me that the homeowners and the developer were the association and they take direction from us yet when you email with a problem they make excuses why they cannot handle it.

It seems like they are taking peoples money and providing very little service. They give HOA Management Companies a bad name.

Now starting the second week in July, and the bushes have not been trimmed since last year. The excuse that I received from Kuester was that we've had a lot of rain this year and they we're behind schedule.

Really?? The second excuse I received in May was that they're working on Zone 1 and I'm In Zone 5.

OK...so it takes more than half the year to make our neighborhood look presentable? Horrible company with idiot management!

I have sent several emails regarding the violations by owner. In response I was asked to to submit forward a photo, I complied. My initial email was April 13,2018. On May 11, 2018 I sent a follow up email inquiring why nothing was done. On May 18,2018 Sydney Bryson responded that nothing can be done. They cannot force a Homeowner to comply. In short basketball goals will appear on property's with no consequences. I regard Ms. Bryson's answer as factually incorrect. The prior management Company cusick addressed it with an owner and the matter was resolved. Quite frankly, Ms. Bryson has made it clear that she regards the issue as unimportant. The fact that she dismissed that covenants that govern the Community as enforceable is problematic and simply untrue. What is evident is that under your Management, unattended cars can remained parked in the community. Car repairs can be made in the driveways. Residents to not have to comply with the policies and rules governing the use of the Pool.

What is consistent about your reviews on the BBB site is your lack of management, i.e. poor management I am also in agreement with the reviews on the site regarding the methods you use to collect the monthly HOA fees. I appears that it is your goal to create undue hardship for any owner that my be late by repeating adding monthly the 20.00 to overdue balances that in my case was the 20.00 late fee. (I have reconciled that matter) However, I am far from done with it. Based on your business model the homeowner will never get ahead. Ayrshire does not have a board so don't use that excuse. Perhaps Kuester is best suited for the debt collecting business.

I will address my concerns at our HOA meeting in the fall. In fact i will share the email with my fellow residents. It is my understanding that a board will be elected. I will not sit by and allow your poor management to adversely affect my property value. I am alsoaddressing my concerns on with the BBB.

Sylvia Baxter,Ayrshire Town Home Community

We had a flood due to pipes bursting in our condo almost 2 months ago. This is how Kuester manages their properties as they constantly increase HOA fees.

Two months later this is what the inside of the building looks like. Elevators are over 30 years old and all they do is continue to put a bandaid and take the additional repair dues.

OTIS elevator company has been out here every other week and the fire department right behind due to consistent elevator issues. Still nothing accomplished but their pockets are overflowing.

Kuester is our HOA management company and they will respond via email but seldom perform any corrective actions. Our community gate was broken (and wide open) for four months. They finally fixed it but its beyond ridiculous.

Kuester has been letting Terra Green Landscaping on Concord, NC, run in and out of the property, circle the property, blow leaves directly into the cars, etc. etc.

The BBB won't count the complaint against Terra Green unless unless the HOA files it (they won't tell you that until you see it on the fine print after you finally get it through). They are "seeding" so of course my lawn has not been mowed (total ***, there is always a reason to do what they do ---and most of the time we don't hear about it, understatement of the year). The red marks were from a utility vendor in at 9 am a couple of Saturdays ago (and Friday before) walking on the lawn and spraying it. The flags lasted a while.

Do you know what it was used for? Neither do I.

Unapologetic rip off is the nicest thing I can say. More to come, folks.

Check your billing statements carefully! Kuester frequently slips in an extra $25 charge here, an extra $25 there, with no details nor explanation.

And if you do not notice the monthly amount due is higher than it should be, they charge you late fees AND interest on THEIR fraudulent billing schemes! It's a wonder how these crooks are still getting away with this after all the thousands of homeowners they have ripped off in this manner!

This is what our Kuester community manager considers an adequate trash receptacle (singular) for an entire neighborhood of homes. Ridiculous!!

*** poor HOA management! Neighborhood has gone downhill since Kuester took over!

Only thing they do for us is take our money and raise dues! NO enforcement of rules, some people do whatever they want to their homes and nothing is ever done about it while others go about it the correct way by requesting approval and are ALWAYS denied! "Manager" never responds to messages or tells us when the HOA meetings are, calendar on our website is always blank. Absolutely no communication.

Cars are always parked illegally in front of my home in MY assigned spaces and nothing is ever done about it even though we have a towing policy. Dog *** everywhere and offleash pitbulls. Entire town dumps old furniture in our trash area and Kuester can't figure out how to lock the gate, just keeps charging us for clean up.

The previous HOA was so much better! They at least knew what they were doing!