Krystal Vision Eye Care - Fleecing customers with insurance?
My experience with Dr. Krystal Nguyen at Krystal Vision Eye Care was utterly disgraceful. I paid the co-pay under my insurance for my daughter and I to have a contact lens examination. My daughter was examined first. Following her examination, I was brought in to see the doctor. During the initial exam, Dr. Nguyen misquoted my benefits information. I corrected her. She claimed to have verified my benefits and told me that my interpretation of those benefits was incorrect. I argued the issue with her and she reprimanded me. I allowed her to complete my eye exam but made no purchases. I did agree that she could order contacts for my daughter because the facility did not have her prescription in stock. I went home and contacted the insurance company which verified my interpretation. The insurance company called Krystal Vision Eye Care and notified me that I should return. When I arrived, the gentleman who makes the glasses was gone for the day and the office attempted to claim that I owed an additional $25 in copays. I asked to see the doctor and was refused. I became quite angry but left with nothing other than a raised voice. I calculated the difference between what I should have paid and what Krystal Vision Eye Care attempted to make me pay and Krystal Vision Eye Care would have overcharged me by $200. I then called the insurance company again and verified that I could use the remainder of my benefits at another provider. I made the contact with the other provider immediately. I then received a phone call from Krystal Vision Eye Care informing me that Krystal Vision Eye Care had refunded my money and would not release the prescription for my daughter. She will need to undergo another exam. How many other patients has Krystal Vision Eye Care fleeced or attempted to fleece by misstating benefits information? I would love to hear from anyone with a similar experience.
- Financial impropriety
Reason of review
Deliver product or service ordered
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