Poor, Poor, Poor front desk service
Extended stay @ 6807 Paragon Pl, Richmond, Va' 23230 has the worst front desk service, it may be the busy hotel, but some of your front desk Representative has no phone etiquette, I call on 9/30/20 to follow up on a reservation, the person that answer the phone just said hello, did they forget where they work, 2nd I said I'm calling to follow up on a previous reservation first thing was said I have nothing available, that's not what I asked listen I proceed to ask for a manager which is NEVER available, and we book for our clients a lot at Extended, because of the amenities, I was supposed to get a free night from a previous disaster a filthy room never heard anything back from that. Training is much need there
Krs Holdings Receptionist
Let the company propose a solution
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