New Reviewer

Poor, Poor, Poor front desk service

Extended stay @ 6807 Paragon Pl, Richmond, Va' 23230 has the worst front desk service, it may be the busy hotel, but some of your front desk Representative has no phone etiquette, I call on 9/30/20 to follow up on a reservation, the person that answer the phone just said hello, did they forget where they work, 2nd I said I'm calling to follow up on a previous reservation first thing was said I have nothing available, that's not what I asked listen I proceed to ask for a manager which is NEVER available, and we book for our clients a lot at Extended, because of the amenities, I was supposed to get a free night from a previous disaster a filthy room never heard anything back from that. Training is much need there
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1 comment
#2079527

With all due respect, I think this review was meant for the Extended Stay America on Glenside, not KRS Holdings. KRS Holdings is a property management company, not a hotel.

ID
#2199617 Review #2199617 is a subjective opinion of poster.
Location
Brookland, Virginia
Service
Krs Holdings Receptionist
Preferred solution
Let the company propose a solution

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