Kp Creek Gifts

*** poor customer service I WANT REFUND#####,,,bunch of *** customer service Reporting them to the consumer advocate general

On 9/12/2023 I sent a check for my order for $112.73.

I received all of my order at the same time except for one item. The item arrived about 2 weeks later.

It was an Amish Cinnabon bath bomb. The outside wrap was torn and bomb was damaged.

Usually I wouldnt care, but it was a gift for my granddaughter, so thought it might be replaced by you.

Thank you for your time in this small matter.

Order # S000150****

Customer # 000418906

Paid with debit card$16.93 two pillar white candles. Fedex says they were delivered on February second 2023 however they didnt arrive.

Purchased set of three evergreen trees as display for my front door. For the price I paid I expected quality items.

What a bunch of cheat junk you sent me. You have LOST a customer for sure.

You should be ashamed!!!!!

I placed my order 6 days ago.it just shipped today. Really I even paid 12.95 extra for faster shipping.

Awful! Should have been told when you order it could be a full week before it even ships.Won't be ordering from them again.

I had questions about my SO# that I provided to them and was met with Sarcasm of if I had set up an account this wouldn't happen answer. Really?

I finally asked are you going to answer my question or continue to scold me!

She reluctantly answered me vaguely but if I had known how they treat customers: I would have gone somewhere else. I'm disgruntled

I order 2 items then find out one is out of stock. I talked to customer service about the charge just for the one item as I felt they charged too much.

It was not a lot but its the principle of the thing. The one person was rude and pretty much just hung up on me. Not planning on buying from them again. I do think however I will be reimbursed the overcharge.

As of this writing I did not receive the item I ordered but may just return it. I have to see if it is worth the price

Unbelievable customer service experience. I placed two orders through KP Creek in April. The first order I used their guest checkout. Then decided to make another order that same day after checking my available balance- This time I registered for an account with the site in order to check order status, etc. I made both purchases successfully, and instead of receiving shipping notifications for these two orders- the next day I receive a call from a rep saying they're just going to combine both orders to ship out. Hey, you know what? That was initially a great gesture But that "great gesture" turned into my own personal nightmare that is going on three weeks in the making now. What was supposed to be "helpful" ended up being a pain right in my rear end. I get another call, and then an e-mail, from said rep. They need to "authorize" the guest checkout order in order to ship it with the order I made when I registered on the site. SO in essence, this means that the guest checkout order is now holding up EVERYTHING ELSE that I ordered.

My card was charged, and the money was taken from my bank account, for the order placed after I registered. SO now we are going on three weeks and that $50 order is STILL l sitting in their warehouse, nOT Being sent to me because of them wanting information that Ialready provided them upon checkout on the website the day of the purchase.

I am working very long hours and my money is hard-earned. I did not place these orders with my money so that the company could hold my entire order because they want me to provide them my payment information AGAIN.

PLEASE NOTE: My payment method for these orders, when placed, was NOT declined. The money was there and these orders were placed SUCCESSFULLY. Had this company just SHIPPED OUT the TWO ORDERS AS PLACED- everything would have been golden. BIG DEAL, so I paid for shipping TWICE. I'd rather pay the double-shipping for two orders, than to have had to deal with this nonsense!

They continued to tell me that they could not ship anything without the guest checkout order payment method being given to them over the phone. I have not had the time to call these people during business hours with this nonsense, after having already given my payment information during the ordering process!

At this point I requested a full refund. NOPE. They can't do a refund, either, without me calling with that card information during hours that I am SWAMPED. My next attempt at clearing this mess up- I explain that one order WAS CHARGED AND TAKEN from my bank account, and the other order was not. SO JUST REMOVE The order that wasn't charged, and send the order that i PAID FOR. Guess what I was told then?? Another rep I had turned to replies telling me "Well according to so and so, you wanted a full refund, so you can call us for that- otherwise, you will get credit left on your account on the site."

HOW HARD IS IT to either REFUND or REMOVE The order that was not charged to my card, and jUST SEND ME WHAT MY CARD **WAS** PROCESSED FOR THEN?????

Why am I still sitting here almost three weeks later, with no order and no refund??? There's also no credit on my account on the website, either. There is NOTHING, except for $50 gone from my account. I will never recommend this company to anyone, unless they enjoy giving their money away and not ever receiving their order(s).

NEVER again.