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Verified Reviewer
New Reviewer

Never heard back from them.

Ordered a blue/white outdoor rug. Needed to return it wasn't what I wanted. Like I said before I'll never do business with this company again. They don't care about their customers, only thing they think about his making a dollar.

User's recommendation: No Way.

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ID
#1980833 Review #1980833 is a subjective opinion of poster.
Preferred solution
Like I said before done fooling with a company like this.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Won't answer phone, sent letter no reply

Order an outside rug was not what I wanted. Being trying to get a return confirmation haven't got it yet. Tried calling several times won't answer the phone, sent email still no reply. This is a *** more company to order from.

User's recommendation: Will not recommend this company to to no one.

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ID
#1971708 Review #1971708 is a subjective opinion of poster.
Preferred solution
Full refund

Could not receive a call back on the specifications of a product

They never did call me back...however I found out what I needed by going on line to their website. Strange, the information was not in the catalog, but was on line. Their personnel did not seem to know that when I called. All is well and I will know next time to go to the website.
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ID
#1931824 Review #1931824 is a subjective opinion of poster.
Location
Birmingham, Alabama
New Reviewer

Return and credit

I will never shop with this company again ever.I will never shop with this company again ever. The quality of the barstools I I ordered well horribly made. Returned the product. While waiting for my credit they tried returning them to me again. Call to check on the status for my credit, said they had been received and I should be receiving my credit within 45 business days. Four days later they tried delivering them back to me again. Called customer service to check on my credit status again, was on the phone waiting for them to answer for over two hours had to hang up. I still have not received my credit of over $600. Do not purchase from this company, its a nightmare.
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ID
#1924080 Review #1924080 is a subjective opinion of poster.
Cons
  • No costumer sevice
Preferred solution
Full refund
New Reviewer

I have a product needs return

I used one time, I did follow the instructions, I try to use again and does not work!
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ID
#1848273 Review #1848273 is a subjective opinion of poster.
Pros
  • Lot of products
Cons
  • No costumer sevice
Loss
$90
Preferred solution
Full refund
New Reviewer

I think the product I purchased from Kotulas was pirated off of my Mom's porch.

Fed Ex said I have to contact the Shipper in order to file an Insurance claim. The currier / driver had no permission to just leave the product on my Mom's porch. Can you help? With the rise of "Porch Piracy" so prevalent these days, who would allow anyone to just leave anything on a consumers porch? My Mother is 85 and we wanted her to be able to look out her living room window in the last years of her life and enjoy the memories of her time as a Lighthouse Keeper. " If " it is agreed that FedEx holds responsibility for leaving the Package on the porch unauthorized as we believe, then we will expect replacement A.S.A.P. Thanks, J.Ralph Gadow Sr (Purchasing Consumer) Please respond?
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ID
#1439064 Review #1439064 is a subjective opinion of poster.
Service
Kotulas Shipping Service
Reason of review
Poor customer service

Shipping labels

I will never shop here ever. All I needed were 2 shipping labels to return merchandise and haven't received them. Yeah, they were supposed to email me them a week ago. Not here yet and I am leaving on an extended vacation tomorrow. All I want is the shipping labels to return the junk and get my money back. Terrible customer service. Send me my shippin labels today.
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ID
#1438100 Review #1438100 is a subjective opinion of poster.
Location
Burnsville, Minnesota
Service
Kotulas Shipping Service
Reason of review
Poor customer service

So very hurt, Fraud SUCKS

I was so excited to get my daughter her exact Christmas gift, thought all was going so well, Well not so good after all, 1st my order was delayed because she is in another state so I had to explain that, then after waiting another week for her to receive her gift there was a picture of it on the outside of the box, blew that surprise right out of the water, now here is the other part , My Credit card was used for 3 other purchases that I had nothing to do with totaling up to $500. This company will not be used by me again and have been turned in for fraud
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ID
#1436935 Review #1436935 is a subjective opinion of poster.
Location
Santa Rosa, California
Service
Kotulas Customer Care
Reason of review
Order processing issue

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