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Verified Reviewer
New Reviewer

I never recieved my items after 6 mths

id like to be refunded
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ID
#2050292 Review #2050292 is a subjective opinion of poster.
Cons
  • Never received my order
Loss
$34
Preferred solution
Full refund
New Reviewer

No order yet

Received an e-mail saying my order would be shipped in a few days...06/26,,,They got paid immediately but no product ??? Can't trust this company...Order was through Amazon??? Order was for inner soles??? a problem to ship ????? hank lione

User's recommendation: Can't trust these people. Order was through Amazon???

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ID
#2036597 Review #2036597 is a subjective opinion of poster.
Cons
  • Never received my order
Preferred solution
Deliver product or service ordered
New Reviewer

Order I NEVER received

Order YS#1152 which was placed on 4/10/2020. Where the *** is my order?? This is ridiculous. I will be contacting my credit card company.

User's recommendation: Dont order from them.

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ID
#1978314 Review #1978314 is a subjective opinion of poster.
Cons
  • Read my complaint
Loss
$30
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Over 2 months and have not received my order.

Kostuff - Over 2 months and have not received my order.
I ordered a rose teddy bear for my girlfriend over 2 months ago and still hasn't arrived! Does anyone have a phone number since they wont respond to my emails any more? I'll never use these people again.
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ID
#1825697 Review #1825697 is a subjective opinion of poster.
Cons
  • Never received my order
Loss
$43
Preferred solution
Full refund
New Reviewer

Not received product

Ordered January 22 kostuff took money from my account they sent order number n that’s it order is YS 15422. No confirmation

User's recommendation: Hard to get help after ordering.

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ID
#1814869 Review #1814869 is a subjective opinion of poster.
Loss
$57
Preferred solution
Deliver product or service ordered
New Reviewer

Buyer Beware

My husband accidently ordered 4 pair of shoes instead of 2. I corresponded by email and they refused to give me return/refund information.
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ID
#1781323 Review #1781323 is a subjective opinion of poster.
Service
Kostuff Customer Care
Cons
  • Not a reliable source
Reason of review
Return, Exchange or Cancellation Policy
Loss
$95
Preferred solution
Full refund
New Reviewer

They are not a reliable source

Kostuff - They are not a reliable source
Update by user Jan 09, 2020

Not resolved still waiting for my order

Update by user Jan 09, 2020

Not resolved

Update by user Jan 09, 2020

It was not resolved waiting for a response

Original review posted by user Jan 09, 2020
I have placed an order for a pair of Snowqueen waterproof boots and have yet to receive my order which was placed on December 21,2019 claiming to be at 7-12 days it is now January 10,2020 this is the third time I have emailed the company and yet I still have not received my order or refund my money back . Asking for a speedy response from your side
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ID
#1756414 Review #1756414 is a subjective opinion of poster.
Service
Kostuff Shipping Service
Cons
  • Not a reliable source
Reason of review
Order processing issue
Loss
$38
Preferred solution
Full refund
New Reviewer

Don't order from this comany - big risk!

I ordered 2 pairs of boots. They were the wrong size. I immediately wrote to the customer service dept. asking for an exchange for a bigger size. I really liked them and just wanted to return for 2 more pairs. This started in Oct. 2109 and it is Dec. 26 2019 today. The customer service response sounds like an automated message as it is always the same message. I have given up and accept the fact that I am stuck with boots that don't fit. Had I known this ahead of time I would not have ordered from this company. I WOULD NOT RECOMMEND KOSTUFF TO ANYONE. Very disappointed.
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ID
#1743095 Review #1743095 is a subjective opinion of poster.
Service
Kostuff Shipping Service
Cons
  • Read my complaint
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Deliver product or service ordered
New Reviewer

Do NOT order anything

Kostuff - Do NOT order anything
Paid $25 for an item, and was told it would take 12-25 days. 50+ days later and 5 emails later, I'm still getting the same response of "Your order will arrive shortly, please be patient" .... After requesting they just credit my card and cancel the order, they say they can't bcuz its out for delivery and I just have to wait. I honestly think there is nothing coming my way. I can't even explain how pissed I am and how frustrating it is to get the same f ing response after every email. It's like talking to a wall who just stole $25 from you .... DO NOT ORDER anything from these fing SCAMMERS!!!
View full review
ID
#1711242 Review #1711242 is a subjective opinion of poster.
Service
Kostuff Shipping Service
Cons
  • Read my complaint
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund

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