Crystal c Ser

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I never recieved my items after 6 mths

id like to be refunded

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Loss:
$34
Cons:
  • Never received my order

Preferred solution: Full refund

Matk G

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Over 2 months and have not received my order.

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Kostuff - Over 2 months and have not received my order.

I ordered a rose teddy bear for my girlfriend over 2 months ago and still hasn't arrived! Does anyone have a phone number since they wont respond to my emails any more? I'll never use these people again.

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Loss:
$43
Cons:
  • Never received my order

Preferred solution: Full refund

henry l Qtc

No order yet

Received an e-mail saying my order would be shipped in a few days...06/26,,,They got paid immediately but no product ??? Can't trust this company...Order was through Amazon???

Order was for inner soles???

a problem to ship ????? hank lione

View full review
Cons:
  • Never received my order

Preferred solution: Deliver product or service ordered

User's recommendation: Can't trust these people. Order was through Amazon???

Rena B Dnf

Order I NEVER received

Order YS#1152 which was placed on 4/10/2020. Where the *** is my order??

This is ridiculous. I will be contacting my credit card company.

View full review
Loss:
$30
Cons:
  • Read my complaint

Preferred solution: Deliver product or service ordered

User's recommendation: Dont order from them.

Rene H Pha

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

They are not a reliable source

Kostuff - They are not a reliable source
Updated by user Jan 09, 2020

Not resolved still waiting for my order

Updated by user Jan 09, 2020

Not resolved

Updated by user Jan 09, 2020

It was not resolved waiting for a response

Original review Jan 09, 2020

I have placed an order for a pair of Snowqueen waterproof boots and have yet to receive my order which was placed on December 21,2019 claiming to be at 7-12 days it is now January 10,2020 this is the third time I have emailed the company and yet I still have not received my order or refund my money back . Asking for a speedy response from your side

View full review
Loss:
$38
Cons:
  • Not a reliable source
Reason of review:
Order processing issue

Preferred solution: Full refund

Eric D Hym

Do NOT order anything

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Kostuff - Do NOT order anything

Paid $25 for an item, and was told it would take 12-25 days. 50+ days later and 5 emails later, I'm still getting the same response of "Your order will arrive shortly, please be patient" ....

After requesting they just credit my card and cancel the order, they say they can't bcuz its out for delivery and I just have to wait. I honestly think there is nothing coming my way. I can't even explain how pissed I am and how frustrating it is to get the same f ing response after every email.

It's like talking to a wall who just stole $25 from you .... DO NOT ORDER anything from these fing SCAMMERS!!!

View full review
Loss:
$25
Cons:
  • Read my complaint
Reason of review:
Poor customer service

Preferred solution: Full refund

Liz G Kvr

Not received product

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Ordered January 22 kostuff took money from my account they sent order number n that’s it order is YS 15422. No confirmation

View full review
Loss:
$57

Preferred solution: Deliver product or service ordered

User's recommendation: Hard to get help after ordering

Priscilla Q Csy

Don't order from this comany - big risk!

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I ordered 2 pairs of boots. They were the wrong size.

I immediately wrote to the customer service dept. asking for an exchange for a bigger size. I really liked them and just wanted to return for 2 more pairs. This started in Oct.

2109 and it is Dec. 26 2019 today. The customer service response sounds like an automated message as it is always the same message. I have given up and accept the fact that I am stuck with boots that don't fit.

Had I known this ahead of time I would not have ordered from this company.

I WOULD NOT RECOMMEND KOSTUFF TO ANYONE. Very disappointed.

View full review
Loss:
$40
Cons:
  • Read my complaint
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Deliver product or service ordered

Diana B Stl

Buyer Beware

My husband accidently ordered 4 pair of shoes instead of 2. I corresponded by email and they refused to give me return/refund information.

View full review
Loss:
$95
Cons:
  • Not a reliable source
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

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