Shatera Euo
map-marker Keene, New Hampshire

Korvin is the best place to go in Keene for appliances

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I'm writing today because I saw some bad reviews here about Korvin Appliance, and want to give another opinion. I've been dealing with them exclusively for at least 20 years and have had consistently great appliances and professional, courteous repairmen.

Take today, for example. I woke up to find my refrigerator not working, called Korvin at 9 a.m. and by 10:30 a.m. the repairman had been there, fixed the refrigerator, and I was putting the contents back inside.

There are always negative people around. Ignore the two that are here and try Korvin--you won't be disappointed. They're great.

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Pros:
  • Exceptional
Reason of review:
Good customer service
Anonymous
map-marker Keene, New Hampshire

Angry Service Tech, Unhelpful Service Manager

This company sent a service tech to repair our dishwasher. An angry, argumentative, service tech with a bad attitude and a loose screw.

When I tried to talk to him, he became agitated and abusive. I had to ask him to leave our home. I would have been happy for the company to send a different tech. But when I talked to the service manager, he had no interest in apologizing for the behavior of his tech.

In fact, he was just as unpleasant and unhelpful as the tech. Apparently this is an attitude and problem that starts at the top. Clearly this is a business that has no interest in customer service. We will never use this company again.

Coco Plum Appliances in Keene is happy to help.

Their number is 800-235-****.

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usmountainrunner
map-marker Post Mills, Vermont

Korvin Appliance Keene BEST SERVICE EVER

I would stronly disagree, I have bought my appliances from Korvin for the past 15+ years and have never gone wrong. They give good advice and when it comes to repairs it is done right. I had a bought multiple appliances, frigerators, stoves, washer machines, they do it all. They install remove and do it correctly. The pricing is a little higher than Home Depot, but I purchase my applianced based on service. I have bought from Home Depot and have them install the appliances wrong and that ended quickly. Since that Korvin Appliance has been my dealer of appliances.

Tom Anderson

Keene NH

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earthmother j
map-marker Nashua, New Hampshire

Korvin Appliance Keene NH SUCKS at customer service

the witch working at Korvin Appliance Center in Keene NH is the worst at providing any type of minimal customer service. I will NEVER buy ANYTHING from them EVER.

They could be the LAST store that has what i need and i will travel out of town to shop elsewhere. There have been many complaints about this she-witch. Too bad the owners are too ignorant to realize just how much business she drives away.

I just spent over $1000 at Cocoplums Appliances; THEY were happy to take my money and treated me well. If ever in Keene NH and need any type of appliance or service, DO NOT GO TO KORVIN on Roxbury St.

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13 comments
Guest

i have to disagree...haven't met the witch, but anyone I've dealt with has been unfailingly polite and helpful. don't know why your experience was so sour.

i'm sorry that they have someone working for them that gives them a bad reputation. She might be a family member, so they are stuck with her.

Guest

the woman is extremely rude, I know there was a service tech that worked there and they ended up in court over her, rumor is she cooks the books so they keep her. Dave is always pleasant, Jeff is moody.

Guest

[Please stop with personal attacks on people who post comments! It makes your own credibility worthless....] Korvins is an interesting contradiction - that's why the contradictory comments!

Over all they give good service, and are nice and helpful. The exception is the horrible woman referred to, name starts with A. She is well known in the community for her outright rudeness and hateful manner. I understand she is a family member or somehow connected to the owners, which is the ONLY reason she still works there.

Why they let her interact with the public is a mystery. They certainly have lost a lot of business because of her.

You also have to wonder why someone who obviously hates people chooses to work retail.... Maybe she enjoys the opportunity to be sadistic!

Guest

COCOPLUMS are thieves. Thats why they took your money.

The stackable washer/dryer i bought from them only last 8 months.

They blamed my unlevel floors that THEY deemed as being proficient for the unit to be on. The drum broke first, then the dryer motor caught fire.

Guest

I disagree. She knows what she is talking about!

She is a strong, intelligent woman. You just have complexes to deal with.

The whole team is wonderful. I have to go there soon again to purchase another appliance!

Guest

I had my refrigerator stop working before the fourth of July holiday. Tons of food for the cook out, and a refrigerator that was warm.

Called Korvin, who explained what the problem probably was and walked me through the repair. (it was 30 minutes before closing.) Followed their instructions, found the thermostat “culprit” and made the repair. 21 dollars for the part! They even offered to leave me the part at store next door…but I was able to get there minutes before closing.

The repair guys were humorous, courteous, and very helpful. They were very eager to help me through the repair. The refrigerator runs fine now…and I have a huge sense of accomplishment.

?

Guest

I have used Korvin in the past, but the latest issue will be the last. I can understand errors, but out right lies , and thinking we're too *** to notice a floor model is a bit much.

My advice....NEVER shop Korvin appliance. It will be Home Depot, Sears or anywhere else first...

Guest

I try to shop local merchants whenever I can but when I went into Korvin Appliance looking for a washing machine, I was totally underwhelmed. The woman I talked to could not be bothered getting out of her chair to answer my questions and her less-than-interested attitude made me feel like I was wasting her time.

Needless to say, I ended up at Sears and dropped over $700 there. :?

Guest

Go shop in Mass where you came from you nasty ho.

Guest

I have to agree with Earthmother on this one! I know exactly who she is talking about.

I had a run in with this woman myself.

I was very put off by her curt and quasi-abusive demeanor. I ended up over at Cocoplum myself!

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