map-marker Vienna, Virginia

Koons Tysons Toyota - Car Purchase Review from Vienna, Virginia

If I could leave zero stars, I would. This was the absolute worst car buying experience ever. Having bought a car before and also having worked at a dealership before, the amount of unprofessionalism was outrageous. We knew what we wanted, a used car that we were going to buy cash so it should've been an easy transaction. For a Saturday, we were not greeted by anyone for a good 15 mins and the salesperson that was assigned to us, Dwight Beard, was lethargic, inattentive, absent, and very unknowledgeable about the procedures of the business. Of the time we spent sitting at his desk, 90% of it he was off asking his manager about simple questions that we asked such as whether we could wait to take the car a few days later. Also the car needed a duplicate key so it was included on the sale. After promising he would order the key and have it ready when we came in to pick up the tags, the day of, I find that not only has he not ordered the key but diverted the responsibility onto his manager. As if it were his manager's job to order a simple part from service when we are HIS customers. There were also several things wrong with the car (that was understandable since it is an old vehicle) and I called a few days ahead of time to make sure service knew what to expect and that the sales manager knew additional service was needed. I arrived at service and what do you know, the we owe only had instructions for one item and his excuse right out of his mouth were "I thought they would just do it I didn't know we would need a 'we owe' for these things". Just the amount of incompetency from this one person caused a massive headache. If we had worked with any other salesman, this experience would've been great because the finance manager, the sales manager, the service appointment call center and the service advisor were so so helpful and friendly and did their jobs efficiently and effectively. I await to get out of this place as soon as possible once they finish with my car.
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Reason of review:
Poor customer service
map-marker Burke, Virginia

Koons Tysons Toyota is murdering the TOYOTA name

Tysons Toyota is murdering the TOYOTA name. I bought a brand new toyota FJ cruiser at Tysons Toyota. Less than 2 months later, the paint started to chip on several parts of the body ( interior and exterior ). I went to Tysons Toyota to ask about the issue and Mr. O'Neill of the service department aproached me with 2 more guys ( managers for sure ) and I pointed to them several paint bubbles ready to pop up! Finnaly, they said that there is no guarantee. The exterior paint issue was "normal" they said, but, what about the interior paint? They said it was my fault. They said that probably did it myself by accident with my car keychain...but I DO NOT USE one... I use the remote control ONLY! Their service department never addressed the issue and merely made poor excuses; use another dealer... I am going to post this on every consumer report available online. I wish that this bad experience will help more people. Do not put your trust in Koons Tysons Toyota ever!
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1 comment

There must be a reason why they are the #1 toyota dealership in the nation.

f j Rbm
map-marker Livingston, New Jersey

Koons Tysons Toyota of Virginia BAD SERVICE

ALL AMERICAN AUTOGLASS OF LORTON replaced the chiped windshield from my FJ CRUISER. Few days later i noticed that the metal piece that cover the windshield safety bolts was loosen. A closer look revealed that the "technician" destroyed a crucial part to keep it on place. Koons Tysons Toyota of Virginia was in charge of this repair and did NOTHING to solve this issue. Just made promises They just made EASY MONEY and i made i huge mistake buying my FJ CRUISER there. Do NOT trust in Koons Tysons Toyota of Virginia. The service quality does not exist. I am so disappointed.
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