This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My new car is flooding and they won't do anything about it.

I bought a car from Koons Kia in June (2019 RAM 2500 with 15,000 miles. On the 2nd day of ownership, the drivers side was soaked with water from a large leak. I took it in, and they supposedly fixed it. I did notice it was a little weird because their service department contacted me letting me know that some completely unrelated service was completed (one I never ordered), and they had no idea when I mentioned that my car was flooding with water. I got the vehicle back, and it didn't rain for around two weeks. When it did, the car flooded just as badly. This was disappointing, because you can duplicate the issue with a garden hose in 60 seconds, so I know they didn't even check. The leak is a visible drip for god's sake LOL. So anyways, I call them, complain a little. They say to take the vehicle back and this time they will not only fix it for free, but they will test the car to make sure it doesn't leak. I made sure to dry out the carpet beforehand to make it easier for them. Being a little suspicious that no work was actually being done on the vehicle, this time I called the service department directly after a few days. They claimed that "my rotors were all done and they were unable to duplicate the vibration issue on the road that I reported." Well, at least now I knew that they weren't actually doing anything to my car. I went to pick up my truck and the floormats were completely soaked. Either they tested it and it failed, or it just rained down their way and completely flooded my truck again. When I got home, it rained and my truck reflooded yet again. I called the dealership, and they asked if I could take the vehicle into a RAM dealership to have it fixed under warranty. I just wanted to solve the issue, so I said ok. Today, I took the vehicle in to Koon's RAM Chrysler in Tyson's. They told me they can't work on the car AT ALL... because get this.... Koon's Kia never filed the paperwork to register to car to Chrysler in my name. It's still registered in Canada, and until it's in my name, no dealership can do any warranty work on the vehicle. I called back Koon's Kia to ask them to register the car, and they told me it's going to be a few weeks before the registration will go through. I'm contacting a lawyer now, so I guess I'll update the review soon.

User's recommendation: Avoid at all costs.

View full review
#2075547 Review #2075547 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Fake MSRP and false advertising

I purchased a 2017 Kia Sorento from the Kia dealer in Woodbridge, on the month of July. Since then I've been trying to reach koons organization and Kia cooperation. Finally I got a response from you guys and Kia cooperation, regarding my issues. When I went to the dealer ship to test drive the Kia Sorento, I drove the 2.4 Sorento but immediately I turned around because the car had no power. So I said I wanted the V6 and I asked someone who the general manager was and he said Ali and he told last name and I knew the guy the guy because He is a friend of mine and I asked when he was coming back from vacation and he said next week. So I went next week and saw Ali and I told him that I wanted to buy the V6, Awd and 3rd row seats. He said no problem, and took me to the backlot and showed me a car with the option I want and he said it was a 2.0 turbo with a limited package. I trust his word and I ended up paying 28,500 with the base model and it was not a limited package. The only thing the vehicle I purchased had was leather and turbo seats. Beside that not only did he give me two contracts with two different numbers. I told him the next day and he said he would take care of it by telling me to forge my wife's signature on both contracts, which my wife never been to that dealer ship, not the day of purchase or when I went back. This is a really serious matter. I contacted channel 4 and 7. He missed lead me with the price. Please contact me at703-981-****
View full review
#1173393 Review #1173393 is a subjective opinion of poster.
Woodbridge, Virginia
2017 Kia Motors Sorento Car
Reason of review
Not as described/ advertised

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article