Koons Annapolis Toyota
Koons Annapolis Toyota Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Koons Annapolis Toyota has a 1.0 star rating from 1 review; consumers are mostly dissatisfied, recent recommendation is "Don't recommend", and reviewers cite high price and poor customer service.
Key Takeaways for Future Customers
- Check Koons Annapolis Toyota reviews before booking service and be prepared to question diagnoses and pricing.
- Expect potential delays in issue resolution and persistent follow-up needed for service concerns.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and dismissive management responses.
- Service quality issues reported, including missed brake wear and an oil change error creating safety risk.
- Price level described as high relative to perceived value.
Positive Feedback
No positive experiences are reported in the recent review; customer service failures dominate the feedback.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Koons Annapolis Toyota has a 1.0 star rating from 1 review; consumers are mostly dissatisfied, recent recommendation is "Don't recommend", and reviewers cite high price and poor customer service.
Key Takeaways for Future Customers
- Check Koons Annapolis Toyota reviews before booking service and be prepared to question diagnoses and pricing.
- Expect potential delays in issue resolution and persistent follow-up needed for service concerns.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and dismissive management responses.
- Service quality issues reported, including missed brake wear and an oil change error creating safety risk.
- Price level described as high relative to perceived value.
Positive Feedback
No positive experiences are reported in the recent review; customer service failures dominate the feedback.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Finding discrepancies within Koons Toyota service center Annapolis
- - Brakes were labeled yellow in July 2024.
- - Oil change on the Camry left it without oil; Bob dismissed concerns, Barbara kept us looping.
After getting off work, I came home to find my wife upset following a frustrating conversation with Barbara, the customer service manager at Koons Toyota Annapolis and Service Director - Bob. In July 2024, Koons serviced my wife 2014 Toyota Corolla, telling her the front brakes were in the yellow.
By September, with less than 5,000 miles driven, one brake pad was completely worn, a safety issue they missed. I also dealt with a botched oil change on my 2015 Toyota Camry, leaving the car without oil by August. Despite my wife making 11 calls regarding her car, Bob failed to help, and dismissed concerns. Bob lacks interpersonal skills, doesnt resolve conflict, and provides poor customer service, making an already bad situation worse.
Barbara was ineffective, keeping us in a loop of calls instead of resolving the issue. I strongly recommend not to take your business to Koons Toyota in Annapolis under NO CIRCUMSTANCES.
Preferred solution: Full refund
User's recommendation: Don’t recommend
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