It is very clear that only one type of girl is ever employed at Kookai - Rude, arrogant and very immature. Please hire more mature staff who will tend to your needs politely and actually attempt to resolve your complaints with a better attitude. The blonde manager with short hair managing the clearance warehouse sale in Brisbane today was so utterly rude and outspoken to anyone who had an issue that I was left in utter shock. A friend of mine was charged the full price for a broken necklace that had been broken by the employee who had served her. When we had nicely approached another cashier with this, we were not offered a new, unbroken necklace nor were we offered a reduction in price or the $6 necklace free of charge as the employee was at fault for the breakage. Rather, we were told, "we don't just hand things out to people - you chose to buy something broken", "it's in our policy that we don't throw out broken jewellery, we send it off to get fixed" (even clearance jewellery broken in several different places??) and "even though it's broken, if you don't buy it, someone else will" (I very much doubt that considering it's condition). It was very possible for one of the four cashiers including the manager to have checked in the boxes out the back to see if there was another unbroken necklace, however, there was no attempt by any of these girls to fix the issue in an appropriate manner. The only attempt at resolving the issue was the very reluctant offer of a refund accompanied by the comment "next time don't buy something that's broken if that's not what you want". However, this was not suitable as my friend had been set on this particular necklace. In the end, my friend and I had just walked out without the refund and the broken necklace as we couldn't handle the terrible attitudes from most of the girls there. If someone has an issue in the future, as a retail store you need to do whatever you can to the best of your abilities to resolve the situation. Do not treat someone who has a minor issue that can be easily resolved as public enemy #1. Will not be shopping with Kookai in the future unless employment and customer service is taken seriously.