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Missing item

Kong Coolers - Missing item
Missing the Kong 50 cutting boardI will call tomorrowMy order # is KNG18325The remainder of my order was all there.Only the Kong 50 cutting board was missing

User's recommendation: Depends on if my issue gets resolved first.

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ID
#3720724 Review #3720724 is a subjective opinion of poster.
Location
Ocean City, New Jersey
Preferred solution
Deliver product or service ordered

Out of stock - no indication on website or email

Kong Coolers - Out of stock - no indication on website or email
Kong Coolers - Out of stock - no indication on website or email
Kong Coolers - Out of stock - no indication on website or email
Kong Coolers - Out of stock - no indication on website or email
Kong Coolers - Out of stock - no indication on website or email
I ordered a Kong Cooler on 8-8-2020. It shipped out on 8-10-2020. I received it on 8-12-2020. Website description states it comes with a divider. It did not. I emailed them on 8-13-2020 regarding the missing divider. They replied with "I apologize, I show an email was sent regarding the missing divider when tracking was sent over. There was a small delay with Dividers but yours should be shipping out next week, as we should be fully restocked by the end of this week". Potential customers please be aware of this lack proper/specific communication about out of stock items/parts.

User's recommendation: Potential customers please be aware of this lack proper/specific communication.

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ID
#2114979 Review #2114979 is a subjective opinion of poster.
Product
Kong Coolers Website
Pros
  • 2 drain plugs
  • Replaceable parts

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