Maram Qgu
map-marker Washington, Indiana

Package lost

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Very disappointed. You guys need to get it together. Hundreds of people ordered for Christmas. Ur ur delivery date was 5-8 days !! Here it is. On day 22
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User's recommendation: Don’t buy

Anonymous
map-marker Dayton, Ohio

Ordered cooler wrong address

I received an email that the address was changed but the expensive cooler was delivered to the wrong address. Ruining my surprise. If you couldnt deliver to the correct address then you should have said so.
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User's recommendation: Cancel order then reorder w correct address. Do not believe them when they say they changed address

William A Xhc

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Verified Reviewer
| map-marker Ocean City, New Jersey

Missing item

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Kong Coolers - Missing item
Missing the Kong 50 cutting boardI will call tomorrowMy order # is KNG18325The remainder of my order was all there.Only the Kong 50 cutting board was missing
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Preferred solution: Deliver product or service ordered

User's recommendation: Depends on if my issue gets resolved first

Anonymous

Out of stock - no indication on website or email

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Kong Coolers - Out of stock - no indication on website or email
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I ordered a Kong Cooler on 8-8-2020. It shipped out on 8-10-2020. I received it on 8-12-2020. Website description states it comes with a divider. It did not. I emailed them on 8-13-2020 regarding the missing divider. They replied with "I apologize, I show an email was sent regarding the missing divider when tracking was sent over. There was a small delay with Dividers but yours should be shipping out next week, as we should be fully restocked by the end of this week". Potential customers please be aware of this lack proper/specific communication about out of stock items/parts.
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Pros:
  • Replaceable parts
  • 2 drain plugs

User's recommendation: Potential customers please be aware of this lack proper/specific communication

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