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Verified Reviewer
New Reviewer

Not fit for purpose

Koleda - Not fit for purpose
Update by user Sep 23, 2022

No contact from this company to emails or social media messages

Original review posted by user Sep 23, 2022
Brought tried to set up the FOVI app does not work so three useless heaters , customer service do not reply to emails, social media messages . Very poor so Out of pocket and cold pensioner here shame on you Koleds

User's recommendation: Done not buy.

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2 comments
#2279173

I am in the same situation. The app is now unresponsive and I can’t control my heater anymore.

Their website is off line. I tried to tweet at them and no answer so far

#2268504

Still no contact from the company not answering to emails The silence for this company is deafening No good

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ID
#4000448 Review #4000448 is a subjective opinion of poster.
Cons
  • Do not work
Loss
$1000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Ordered but no heater

I pre-ordered the Ember heater in March and was supposed to be dispatched in May. No update or response to multiple emails. Now it is winter in Melbourne I will be having to purchase another heater from a reputable company.

User's recommendation: Do not consider buying anything from the Company.

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ID
#3639248 Review #3639248 is a subjective opinion of poster.
Cons
  • Failed to provide product after purchase
  • No refund
  • No service
Loss
$250
Preferred solution
Full refund
New Reviewer

Ordered but not delivered

I presume this company has gone bust and has kept my money. Tried to contact with no luck and spent over £1100
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ID
#3629147 Review #3629147 is a subjective opinion of poster.
Location
Croydon, England
Loss
$1600
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Ordered 2 heaters from Koleda in Feb. 2022, I have yet to receive product.

Ordered 2 Ember heaters from Koleda in Feb. 2022 and of this date May 27th. I have yet to receive product. I tried to contact them several times via email and through their website, but get no response. Now when I go to their web site I get an error. Are they still in business? Are they a scam? Am I out over $200?

User's recommendation: Stay away from them. Questionable that they are a real business and believe they are a scam.

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ID
#3614451 Review #3614451 is a subjective opinion of poster.
Pros
  • Interesting product offering
Cons
  • No response to communications
  • Failed to provide product after purchase
  • No refund
Loss
$263
Preferred solution
Full refund

Unsupported and Undependable Heaters