Kolar Toyota
Kolar Toyota Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 review; consumers are mostly dissatisfied and rating distribution is 100% unfavorable. Recent recommendation: Be very specific about your expectations. This summary reflects common Kolar Toyota reviews and reported experiences.
Positive Feedback
Longtime customers noted prior purchases from Kolar Toyota, indicating past loyalty despite recent issues.
Negative Feedback / Risk Areas
- Repeated warranty failures on taillight seals and refusal to acknowledge a design issue, listed in Kolar Toyota customer complaints.
- Allegations of overcharging for parts and service and pressure tactics related to warranty and billing.
- Poor communication about diagnostics, such as not disclosing leak locations.
Key Takeaways for Future Customers
- Get detailed estimates and written warranty terms before approving work on parts and service.
- Document issues and consider second opinions for costly repairs.
- Be explicit about expectations and request clear diagnostic findings in writing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 review; consumers are mostly dissatisfied and rating distribution is 100% unfavorable. Recent recommendation: Be very specific about your expectations. This summary reflects common Kolar Toyota reviews and reported experiences.
Positive Feedback
Longtime customers noted prior purchases from Kolar Toyota, indicating past loyalty despite recent issues.
Negative Feedback / Risk Areas
- Repeated warranty failures on taillight seals and refusal to acknowledge a design issue, listed in Kolar Toyota customer complaints.
- Allegations of overcharging for parts and service and pressure tactics related to warranty and billing.
- Poor communication about diagnostics, such as not disclosing leak locations.
Key Takeaways for Future Customers
- Get detailed estimates and written warranty terms before approving work on parts and service.
- Document issues and consider second opinions for costly repairs.
- Be explicit about expectations and request clear diagnostic findings in writing.
Turn one complaint into a collective action
Hermantown, Minnesota
Poor result
I paid to have an oil leak diagnosed. They would not tell me where the leak was located.
- Poor service
Preferred solution: Let the company propose a solution
User's recommendation: Be very specific about your expectations.
2012 Prius C Tail light issue
- - Taillight seal leaks; water fills the lens.
- - Replaced once; warranty void claim disputed.
- - Drilling a drain hole was suggested; others have the same issue.
The taillight lens has a bad seal, allowing dust, dirt and water to enter. The taillight is now 3/4 full of water.
Kolar has already replaced it once, but it has happened again. Our Prius C has 50,000 miles on the odometer. Today I was told that something must have hit the taillight, therefore voiding the warranty. Impossible.
And yet the technician admitted that other Prius C's have come back with the same issue. He recommended drilling *** in the bottom of the taillight to let the water out. This is ridiculous! We have bought 4 brand new Toyotas from Kolar since 2006, including this one, and have never been treated like this.
Buyers beware. If they do not fix this problem, we will be shopping elsewhere.
Preferred solution: The Kolar service department should fix the taillight free of charge and document it as a recurring issue, or risk losing lifelong customers.
Dallas, Texas
Overcharging for parts and service
- - Brought Prius in near 100k; about $800 of warranty items were fixed.
- - A 'special' headlight cost $450; later I replaced the other for $9.27.
This post is in regards to Kolar Toyota in Duluth MN. I brought my Prius in for service just before the 100,000 mile warranty was to expire.
I bought it there new. They found a couple of things that could be fixed under warranty totaling about $800. I didn't think much of it so I let them do it. When they were almost done, the let me know about a headlight that was out.
I knew that, but I was going to fix it on my own since it was not under warranty. I fell for the line that it was a "special" headlight. They told me that the headlight itself would cost $350 and labor would cost $100. I'm not an expert on cars, but I was shocked.
I decided I needed a second opinion. They then told me that If they did not fix the headlight right there, the car would be off of warranty. The $800 they just spent would be coming out of my pocket. My 1 year old and I had been there for about 2 hours already and I didn't have the patience.
I paid the $450 for a headlight. Here's the best part. Three months later the other headlight went out. I watched a couple of YouTube videos and replaced it myself for a grand total of $9.27.
I challenge anybody to tell me which headlight is "special".
You can guess what I do with the Toyota fliers they keep sending me in the mail.
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I'd write Toyota. Or better yet, vow to buy an American car next time.