Kolar Toyota
Kolar Toyota Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kolar Toyota has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Be very specific about your expectations.".
Poor result
I paid to have an oil leak diagnosed. They would not tell me where the leak was located.
- Poor service
Preferred solution: Let the company propose a solution
User's recommendation: Be very specific about your expectations.
2012 Prius C Tail light issue
The taillight lens has a bad seal, allowing dust, dirt and water to enter. The taillight is now 3/4 full of water.
Kolar has already replaced it once, but it has happened again. Our Prius C has 50,000 miles on the odometer. Today I was told that something must have hit the taillight, therefore voiding the warranty. Impossible.
And yet the technician admitted that other Prius C's have come back with the same issue. He recommended drilling *** in the bottom of the taillight to let the water out. This is ridiculous! We have bought 4 brand new Toyotas from Kolar since 2006, including this one, and have never been treated like this.
Buyers beware. If they do not fix this problem, we will be shopping elsewhere.
Preferred solution: The Kolar service department should fix the taillight free of charge and document it as a recurring issue, or risk losing lifelong customers.
Overcharging for parts and service
This post is in regards to Kolar Toyota in Duluth MN. I brought my Prius in for service just before the 100,000 mile warranty was to expire.
I bought it there new. They found a couple of things that could be fixed under warranty totaling about $800. I didn't think much of it so I let them do it. When they were almost done, the let me know about a headlight that was out.
I knew that, but I was going to fix it on my own since it was not under warranty. I fell for the line that it was a "special" headlight. They told me that the headlight itself would cost $350 and labor would cost $100. I'm not an expert on cars, but I was shocked.
I decided I needed a second opinion. They then told me that If they did not fix the headlight right there, the car would be off of warranty. The $800 they just spent would be coming out of my pocket. My 1 year old and I had been there for about 2 hours already and I didn't have the patience.
I paid the $450 for a headlight. Here's the best part. Three months later the other headlight went out. I watched a couple of YouTube videos and replaced it myself for a grand total of $9.27.
I challenge anybody to tell me which headlight is "special".
You can guess what I do with the Toyota fliers they keep sending me in the mail.
Companies Similar to Kolar Toyota
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I'd write Toyota. Or better yet, vow to buy an American car next time.