New Reviewer

Poor result

I paid to have an oil leak diagnosed. They would not tell me where the leak was located.

User's recommendation: Be very specific about your expectations.

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ID
#2162985 Review #2162985 is a subjective opinion of poster.
Location
Hermantown, Minnesota
Service
Kolar Toyota Diagnostics
Cons
  • Poor service
Loss
$79
Preferred solution
Let the company propose a solution
New Reviewer

2012 Prius C Tail light issue

The taillight lens has a bad seal, allowing dust, dirt and water to enter. The taillight is now 3/4 full of water. Kolar has already replaced it once, but it has happened again. Our Prius C has 50,000 miles on the odometer. Today I was told that something must have hit the taillight, therefore voiding the warranty. Impossible. And yet the technician admitted that other Prius C's have come back with the same issue. He recommended drilling *** in the bottom of the taillight to let the water out. This is ridiculous! We have bought 4 brand new Toyotas from Kolar since 2006, including this one, and have never been treated like this. Buyers beware. If they do not fix this problem, we will be shopping elsewhere.
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ID
#529855 Review #529855 is a subjective opinion of poster.
Location
Duluth, Minnesota
Reason of review
Damaged or defective
Loss
$200
Preferred solution
The Kolar service department should fix the taillight free of charge and document it as a recurring issue, or risk losing lifelong customers.

Overcharging for parts and service

This post is in regards to Kolar Toyota in Duluth MN. I brought my Prius in for service just before the 100,000 mile warranty was to expire. I bought it there new. They found a couple of things that could be fixed under warranty totaling about $800. I didn't think much of it so I let them do it. When they were almost done, the let me know about a headlight that was out. I knew that, but I was going to fix it on my own since it was not under warranty. I fell for the line that it was a "special" headlight. They told me that the headlight itself would cost $350 and labor would cost $100. I'm not an expert on cars, but I was shocked. I decided I needed a second opinion. They then told me that If they did not fix the headlight right there, the car would be off of warranty. The $800 they just spent would be coming out of my pocket. My 1 year old and I had been there for about 2 hours already and I didn't have the patience. I paid the $450 for a headlight. Here's the best part. Three months later the other headlight went out. I watched a couple of YouTube videos and replaced it myself for a grand total of $9.27. I challenge anybody to tell me which headlight is "special". You can guess what I do with the Toyota fliers they keep sending me in the mail.
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1 comment
#408966

I'd write Toyota. Or better yet, vow to buy an American car next time.

ID
#288858 Review #288858 is a subjective opinion of poster.
Location
Stacy, Minnesota

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