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$1,424 repairs 01 Grand Prix still went 24 MPH

Sometime in 2007 my 2001 Grand Prix started to have a maximum speed of 24 MPH. I was traveling in a company vehicle so I took it to Kolar Buick Pontiac GMC in Duluth MN. A service "advisor" called with a list of parts, plugs, wires, coils and the injectors needed to be flushed and cleaned for a total of just under $1,200.. I told him, "As long as it will make it run normal go ahead". 4 days later the "advisor" called to report the "technician" had discovered a broken valve spring and cost would be about $200 more. The following week I went to pick up the car and it had a solid miss in the engine. I left it there and received a call that I had a bad injector and they would have to order one. my wife needed the car to get to work and go out of town. Kolar said they were sorry to hear that. Maybe I could rent a car or wait for the injector coming the next day. Kolar had a location in Scanlon MN about 30 minutes from my house so I asked the "advisor" if they had one in Scanlon I would run and pick it up. "No they don't" he said. This sounded odd so I called the Scanlon location and asked if they would have an injector for this car. They did have one on the shelf. the reason I had to wait was because the injector replacement was at Kolars' expense and they ordered an aftermarket injector to save $. Now, I go get the car, it idles just fine and does rev up OK. I leave the parking lot and it still HAS A TOP SPEED OF 20 miles per hour I return to Kolar and tell the "advisor" this and he says to me, " Well you need to replace the catalytic converter" I can't insert my thoughts in this complaint. So I drive to Kenwood Muffler and pull up in front of an open bay. I get out of the car and the manager says, " You're here for a catalytic converter aren't you". I say, " What the heck did Kolar call you and let you know I was coming, because they recommended a different place?" He replies, "No I heard it when you pulled up, listen to that little hissing sound". $250 later I drove back to Kolar at the 40 mph speed limit and proceeded to complain. Oh darn the "advisor" has left for the day. Kolar did eventually pay for half of the converter replacement In 2012 I was flying into Duluth from Chicago. Chatting with a fellow passenger who it turned out was contracted by Kolar to improve their marketing and image. he heard this story and asked if I would feel better if he could get me a free oil change certificate. *** no, I would not trust them to do anything. So, getting a second opinion would have saved me $1,200. I tell anyone with a car problem this story just so they can be aware.
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#661516 Review #661516 is a subjective opinion of poster.
Duluth, Minnesota
  • Paying for uneeded work
Reason of review
How underhanded they can be. Screwed Me
Preferred solution
Full refund

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