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Kogan Mobile NZ

Kogan Mobile NZ Reviews

www.koganmobile.co.nz
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1.0 out of 5
Based on 1 review from registered users.
1.0
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1 rated review | Is this your business?
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Kogan Mobile NZ Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Kogan Mobile NZ has 1.0 star from 1 review; consumers are mostly dissatisfied and recent recommendations warn that customer care is non existent and issues may need a walk in office to fix.

Key Takeaways for Future Customers

  • Check Kogan Mobile NZ reviews before buying to assess service risks.
  • Confirm order history after purchasing a Kogan Mobile Prepay Plan.
  • Be prepared for potential billing or refund queries and slow support responses.

Negative Feedback / Risk Areas

  • SIM failures and long resolution times leading to lost data.
  • Slow help chat, delayed technician contact, and missing order entries causing customer complaints.
  • Problems with refunds, cancellations and exchange processes reported.

Positive Feedback

Reviewers note a medium price level and value discounts and special offers.

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Anonymous
map-marker Auckland, Auckland

HAVING TROUBLE WITH ALL PRODUCTS

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3.4
AI Highlights
  • - SIM stopped working for six weeks, data lost, help chat slow to issue a new SIM, and a technician couldn't program it in a new phone.

in MY Mobile sim stopped working suddenly and it was 6 weeks before i finally got use of my phone back, i lost data as i couldnt use it. the help chat took too long to decide to send me a new sim, i didn't get a technician contact me until about 10 days and they didn't know how to help programme my sim in a new phone.

User's recommendation: dont get a mobile plan unless there is a walk in office to fix it when it goes wrong. customer care is non existent.

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Xinku K

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 Verified Reviewer

I just paid for the" Kogan Mobile Prepay Plan" but it's not showing in my order history

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1.0
Contains 1 confidential file for company representatives

I just paid for the 'Kogan Mobile Prepay Plan', but it's not in my order history. I'm wondering when I can see the items I ordered.

Preferred solution: Apology

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Kogan Mobile NZ
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