Harriet E Flg

They are the worst company it’s Impossible to close out an account. Customer service does not answer you they say they’re gonna send you a code so you can cancel they do not. I don’t know what to do t

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DonTrying to cancel my account and my subscription I cannot remember how I signed up so therefore you cant cancel no matter how many times you speak to a chat agent or try to get in touch with customer service impossible Im gonna have to cancel my credit card because thats the only way Ill get rid of this company
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Pros:
  • No pro only con

Preferred solution: My Account and subscription canceled

User's recommendation: Don’t sign up

Anonymous
map-marker Keller, Texas

Charged after cancellation

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I cancelled my subscription on the same day I decided to try my 30 day free trial due to POOR connection, which was on 2/10/24, and today I get an email of receipt for my monthly due. Called the number on my CC charge and it belongs to an individual in CA I guess, get Google call screen and wont let me get through. So left a VM to refund my money.
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User's recommendation: Don’t ever try Kocowa, not even their 30 day free trial

Linda S Tvx

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Verified Reviewer

Quality of website and cancellation of subscriptionb

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Poor streaming quality and website manuverability; despite online cancellation of subscription and confirmation, continued to bill us so we had to cancel our card to stop them
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Preferred solution: Full refund

User's recommendation: do not use credit card for subscription

Anonymous
map-marker Catonsville, Maryland

Poor customer service

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Poor customer service I am located in the US. I have tried to watch this Chanel after paying for it but nothing happens . It will not open. I even removed and started again . P is available.
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User's recommendation: Do not buy

Bill S Uul

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rufina Alfaro, Panama

Can't make a selection

Selections I make don't stay on the list. Get a phone number!!! {{Redacted}}
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Preferred solution: A phone number

GIL D Lnf

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Verified Reviewer

I am a paid subscriber of Kokowa and when I log...

I am a paid subscriber of Kokowa and when I log in it asks me to subscribe, account under vergiloco.
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Rosita M Vsn

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Verified Reviewer

Still haven trouble keeps on saying your account is already playing the max on devises I only have it in my bedroom if this issue keeps on I will inscribe

Fix issues if not I will inscribe Im tired of texting an saying whats wrong it keeps on mentioning other devises an I only have it in my bedroom tv
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Preferred solution: The issue that it saying that iam already playing the Max of devises at once an I only have it in my bedroom if not fixed soon I will inscribe

Jane D Ypj

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Verified Reviewer

Loss of signal continuously, while watching a series

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It has become almost impossible to watch any drama on Kocowa now. The cable carrier Xfinity is how I access Kocowa. I called them almost daily, and there is nothing they can do to recapture my signal. This did not happen when I first subscribed. I have loved being able to access, so many Korean dramas and feel a real loss with what has happened to cancel out my shows. Please tell me how this problem can be corrected.
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Preferred solution: The loss of the signal corrected as I love everything else about Kocowa. Just cannot watch any dramas when they signal constantly loses reception.

Theresa O Ntc

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Verified Reviewer

I want to cancel subscription

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I'm having a problem canceling this subscription. I did not subscribe. so you can imagine my surprise when I received an email stating I was going to be charged for it. I tried to cancel, but I didn't have the information I needed to cancel.
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Preferred solution: Apology

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