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  • Customers like
    • Convienience when it worked 1
  • Customers don't like
    • Quality 1

I am now on my third Kobo. After requiring many successful factory resets the first two locked up permanently, just out of warranty. Despite researching all the reset info I could find they did not respond, I even took one apart, replaced the battery and re-imaged the internal 2 GB Micro SD memory card... nothing. From the number of resets required on both readers I can only assume that Kobo hardware and software is very low quality and not... Read more

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Kobo Mini broken
1 of 2

My Kobo has lines running across the screen. I had the device for a month before it happened. I carry my Kobo in my bag at all times (I am a daily subway commuter) and with, I may add, a Kobo slip-on case. Kobo Customer Care assured me that based on my images I sent to them, (front and back) the problem was an internal physical damage and therefore NOT covered under the one-year warranty. I tried numerous times to plead my case since I've... Read more

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I am neutral for this complaint only because it has been handled by customer service. I purchased a Kobo e-reader from Chapters in the 2010 Christmas season. 2 days after first operation, the screen went blank. I assumed it was my fault since Chapters wouldn't exchange it. A few months later I contacted Kobo directly and they very speedily replaced my reader. here I am 4 months later and the same problem has occurred. In the middle of... Read more

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