New Reviewer

Terrible customer service/ overall utility service

My bill increased dramatically and they basically told me tough sh%* When I called I received zero help. If you have the option to go with any other gas provider I highly recommend you do that
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ID
#1449761 Review #1449761 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Price reduction

Deposit

The deposit is way to high. 200 dollars is way to much. Won’t be getting this service again.
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ID
#1167827 Review #1167827 is a subjective opinion of poster.
Reason of review
Pricing issue

Fees

I made a mistake had service disconnected paid balance in full whivh included a 110 fee 55 to shut off and 55 to turn on which is total bs and because there small with only 1 tech had to wait 24 hours to get the service reconnected I asked the rep what happens if I smell gas and tech not in area. Guess family in danger for 24 hours what a total joke. The promblem is no state regulation they can do what ever they want and can charge what ever they want CEO must of needed a pay raise
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ID
#1042276 Review #1042276 is a subjective opinion of poster.
Reason of review
Poor customer service

Knox Energy Charge Review

I have know gas and they won't turn it on and I have health problem
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ID
#943938 Review #943938 is a subjective opinion of poster.
Location
Fairview, New Jersey

I am a student and the deposit is so expensive.

Hello, good morning/good afternoon, my name is Ahmad I am a student in Columbus. My problem is about the deposit, you know some students do not have enough money.And there are some of the students do not have a good job. Actually, i do not have much money to pay the deposit. In fact, i can pay every bill on time , but the deposit is 200 and it is hard to me . Please May you make the deposit less than 200? really i can pay the deposit if will be 100. Thank you
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ID
#784034 Review #784034 is a subjective opinion of poster.
Location
Columbus, Ohio
Reason of review
Problems with payment

Charges do not match service

Knox Energy charges ridiculous rates for their "service". For instance, this month I used $2 in gas. However, with their "service" charge of $15 and "transfer" fees included I was charged $19.23. 89% of my actual use went to overhead! It took me 3x requesting the policy regarding billing to get it, and the the terms used on my bill with regards to charges (intrastate transfer fees) were not readily explained, and no one on the help line or on their web pages could expand. And they claim to be a local company! Natural gas today is said to be plentiful--Knox Energy does not reflect that in their billing. I don't like the idea of a single source supplying an area for just this reason--there is no recourse and people are left to foot the bill. As my house was already fitted with gas when I bought it I am stuck for now, but am retooling for thermal/solar. At the rate they are charging the high end install of these systems will easily be recouped.
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ID
#678812 Review #678812 is a subjective opinion of poster.
Location
Howard, Ohio
Cons
  • Inflated charges
Reason of review
Pricing issue
Preferred solution
Price reduction

The phone doesnt work?!

Have made repeated attempts to contact know gas and each time the line disconnects. My phone calls everyone elses number fine but neither my nor my roommate can contact knox energy. Not even with the emergency line. How am I supposed to have someone read the meter in order to avoid a suprise 1000$ gas bill if i cant even make contact with them? Furthermore, how would I report an emergency?! This is total bs. This ks no way to keep business regardless of whether or not you have the whole county monopolized. Whatever happened to integrity? Or a least a *** working phone line. Knox gas gets a thumbs down.
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1 comment
#881483

I have been trying to contact Knox for over a week . Either I get a busy signal or I a put on hold for hrs .

I have actually held the phone for over a hr. in my hand . I think customer service from Knox is a joke .

I have been trying to make sure the service has been terminated from one account , because the house has been sold . I guess I will never no because they don't call back even when you leave a voice mail .

ID
#482326 Review #482326 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
New Reviewer

Knox Energy in Columbus, OH

I moved one street over to my new home. I kept all the same utility companies and none of them charged me another deposit except Knox Energy (gas). I am an existing customers, keeping the same account and have always paid my bill on time in the past. Why do I have to pay another $200 deposit?! I placed a call to an unsympathetic representative at the company. She said it was "standard." This is ridiculous! That's not how you treat existing, loyal customers. If there was another local gas company that I could switch to I would. I am just out of reach to be able to have Columbia Gas.
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1 comment
#309291

I lost my job, trying to keep a roof over my head and my Gas gets shut off. No hot water for weeks.

I get help from family who pays the entire balance of $420.00 off. They paid by check. 2 weeks later ive called Knox Energy to find out when my gas would be back on. We can't get into that system, call back.

Next call, "we can't get into that system, call back after 4". Next call, "Sir, you have a balance of $420 on the account". That is what was paid! "We have no payment posted.

Check with your bank to see if the check has cleared". I do that & guess what? The check cleared a week and a half ago! I call again, "sir, have your bank fax us a copy of the front and back of the check".

Isn't that what we did when we paid it?! Really? You cant call and see if that check was recieved?! "No we can't, it's just a bill processing center, they process accounts for Credit Card companies, AT&T, etc, we are just a number to them.

They MAIL us copies of the payments and then we manually input them into the system." WHAT IS THIS, 1995 or 2011?! WHAT AN F'N JOKE! Well I'm sick of carrying pots of boiling water to the bathroom to take an f'n bath, so I jump that hoop too. So the bank sends the fax, I call again....

This time it's, "I'll get ----- for you". ------ gets on the phone. "yes, we got the fax of the check, but there needs to be $110 paid to turn your gas back on.." What? You mean $110 in ADDITION TO the $420.00 you just got?!

"Yes, there is a $55 disconnection fee and a $55 reconnection fee that has to be paid before turn back on your gas. If it was you 2nd disconnection we could charge you another $200 on top of that". I'm livid! I'm losing it!

Knox Energy is a ridiculous company, treats it's customers like sh&t because hey, we need them, they don't need us! Grrrrrrrrr!!!!!!

ID
#150573 Review #150573 is a subjective opinion of poster.
Location
Columbus, Ohio

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