Knox Energy
knoxenergy.com
Knox Energy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Knox Energy has 1.1 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Consumers are not pleased with Billing Practices and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Chris M Pjc
Terrible customer service/ overall utility service
My bill increased dramatically and they basically told me tough sh%* When I called I received zero help. If you have the option to go with any other gas provider I highly recommend you do that
Reason of review:
Poor customer service
Preferred solution: Price reduction
Anonymous
Deposit
The deposit is way to high. 200 dollars is way to much. Won’t be getting this service again.
Reason of review:
Pricing issue
Anonymous
Fees
I made a mistake had service disconnected paid balance in full whivh included a 110 fee 55 to shut off and 55 to turn on which is total bs and because there small with only 1 tech had to wait 24 hours to get the service reconnected I asked the rep what happens if I smell gas and tech not in area. Guess family in danger for 24 hours what a total joke. The promblem is no state regulation they can do what ever they want and can charge what ever they want CEO must of needed a pay raise
Reason of review:
Poor customer service
Anonymous
Fairview, New Jersey
Knox Energy Charge Review
I have know gas and they won't turn it on and I have health problem
Anonymous
Columbus, Ohio
I am a student and the deposit is so expensive.
Hello, good morning/good afternoon, my name is Ahmad I am a student in Columbus. My problem is about the deposit, you know some students do not have enough money.And there are some of the students do not have a good job. Actually, i do not have much money to pay the deposit. In fact, i can pay every bill on time , but the deposit is 200 and it is hard to me . Please May you make the deposit less than 200? really i can pay the deposit if will be 100. Thank you
Reason of review:
Problems with payment
Anonymous
Howard, Ohio
Charges do not match service
Knox Energy charges ridiculous rates for their "service". For instance, this month I used $2 in gas. However, with their "service" charge of $15 and "transfer" fees included I was charged $19.23. 89% of my actual use went to overhead! It took me 3x requesting the policy regarding billing to get it, and the the terms used on my bill with regards to charges (intrastate transfer fees) were not readily explained, and no one on the help line or on their web pages could expand. And they claim to be a local company! Natural gas today is said to be plentiful--Knox Energy does not reflect that in their billing. I don't like the idea of a single source supplying an area for just this reason--there is no recourse and people are left to foot the bill. As my house was already fitted with gas when I bought it I am stuck for now, but am retooling for thermal/solar. At the rate they are charging the high end install of these systems will easily be recouped.
Cons:
- Inflated charges
Reason of review:
Pricing issue
Preferred solution: Price reduction
Anonymous
Pittsburgh, Pennsylvania
The phone doesnt work?!
Have made repeated attempts to contact know gas and each time the line disconnects. My phone calls everyone elses number fine but neither my nor my roommate can contact knox energy. Not even with the emergency line. How am I supposed to have someone read the meter in order to avoid a suprise 1000$ gas bill if i cant even make contact with them? Furthermore, how would I report an emergency?! This is total bs. This ks no way to keep business regardless of whether or not you have the whole county monopolized. Whatever happened to integrity? Or a least a *** working phone line. Knox gas gets a thumbs down.
1 comment
osuklong
Columbus, Ohio
Knox Energy in Columbus, OH
I moved one street over to my new home. I kept all the same utility companies and none of them charged me another deposit except Knox Energy (gas). I am an existing customers, keeping the same account and have always paid my bill on time in the past. Why do I have to pay another $200 deposit?! I placed a call to an unsympathetic representative at the company. She said it was "standard." This is ridiculous! That's not how you treat existing, loyal customers. If there was another local gas company that I could switch to I would. I am just out of reach to be able to have Columbia Gas.
1 comment
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I have been trying to contact Knox for over a week . Either I get a busy signal or I a put on hold for hrs .
I have actually held the phone for over a hr. in my hand . I think customer service from Knox is a joke .
I have been trying to make sure the service has been terminated from one account , because the house has been sold . I guess I will never no because they don't call back even when you leave a voice mail .