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I want to help other consumers avoid this company.

Update by user May 12, 2022

I have had no satisfaction from the company.

Original review posted by user May 11, 2022
DO NOT USE THIS COMPANY. We called Knowles to service a non-functioning gas fireplace in a condo we'd recently bought. Almost as soon as the repairman left, the fireplace stopped working again. After his return visit, the company had the absolute gall to charge me for this second call. Dealing with the owner and accounting department was a nightmare. They were unresponsive, then rude beyond words. A terrible experience.Stay away from Knowles Gas.Stay

User's recommendation: Stay away from Knowles Gas.

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ID
#3566564 Review #3566564 is a subjective opinion of poster.
Location
Victoria, British Columbia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Great service!

Our gas fireplace stopped working and is the only heat source on the main floor. I was very lucky to get a same day service as Boris was in my area and had been recommended by a neighbour. I highly recommend this company and will always call them first!
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ID
#3016265 Review #3016265 is a subjective opinion of poster.
Location
Victoria, British Columbia

Ignoring the customer, not showing up to appointment

I called Knowles Gas in Victoria to come do some work at my house. As they advertise "three generations" in the business, I thought they would be efficient. They asked me what block of time I wanted them to arrive on the day that I was booking them, which sounds all well and good, but when the day came that they were to show up, (a rare midweek day that I get off of work) the person failed to appear. At the end of the 2 hour window, I called the company, only to be told they are running a bit behind. No proactive calling by the company to given any consideration to the customer, though. They just left me in the dark. Well a couple of hours later, when I was no longer able to wait for the tech to arrive, I called again, and received nothing a few sorrys after the fact, and "could the tech come out tomorrow instead?" An unbelievable waste of precious time off, and no consideration shown by Knowles Gas. Very disappointing, and totally avoidable with a simple phone call to me the customer to keep me in some kind of loop!
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ID
#291281 Review #291281 is a subjective opinion of poster.
Location
Victoria, British Columbia

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