Knoops
Knoops Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Negative overall sentiment: recent Knoops reviews highlight rude staff, poor cake handling, gloomy service and a £10 bad experience; customers report customer complaints focused on staff attitude and unhelpful chocolate drink advice.
Key Takeaways for Future Customers
- Be prepared for inconsistent customer service and staff attitude.
- Check cake condition before accepting.
- Ask specifically for milder chocolate preparation if needed.
Negative Feedback / Risk Areas
- Rude staff and gossip about clients.
- Poor cake handling leading to broken items.
- Unhelpful or bossy drink recommendations.
Positive Feedback
No positive comments noted in these reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Negative overall sentiment: recent Knoops reviews highlight rude staff, poor cake handling, gloomy service and a £10 bad experience; customers report customer complaints focused on staff attitude and unhelpful chocolate drink advice.
Key Takeaways for Future Customers
- Be prepared for inconsistent customer service and staff attitude.
- Check cake condition before accepting.
- Ask specifically for milder chocolate preparation if needed.
Negative Feedback / Risk Areas
- Rude staff and gossip about clients.
- Poor cake handling leading to broken items.
- Unhelpful or bossy drink recommendations.
Positive Feedback
No positive comments noted in these reviews.
Turn one complaint into a collective action
Kensington, Royal Kensington And Chelsea
Complaining teach staff not to be rude example cake broke as she picked it up. Then goes on2say u will have this cake. Example chocolate drink advice strong is bitter 100% go 40% say it with kind help
- - Rude service when a broken cake was removed and a strong chocolate drink request was met with a bossy reply.
Rude service if a cake breaks that they removed they then say oh you will be having this cake. If ask about strong chocolate drink you are met with a bossy answer not a kind helpful answer they try to make you feel like a fool wanting a strong chocolate choice to drink . Best to say madam Id go down to a weaker chocolate as too strong court make you feel unwell or we will give you extra milk.
User's recommendation: Avoid Knoops kings rd all the staff including manager look depressed and lack eye contact and care. Whisper and gossip about clients needs. I came in humble no attitude was made to feel like a fool. Female staff broke cake as sh picked it up o said ok another sh said no u will have this one. Not my fault Lemmon cake stick like glue to display paper, sh should have picked up th paper with cake on it as last one. Instead of prodding it to unstick it from paper. Chocolate drink advice came with depression and gloom, staff giving each other side eyes. £10 handed over for a bad experience.
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