I was recently on knife.com, looking for a good every-day carry pocket knife that is also family friendly (not an assist open or the like). I found a very nice looking knife by Fallkniven, the Tre Kronor. With excitement, I added it to my cart and checked out. I quickly sent them a question using their online form as to the model of knife I ordered. They had pictured an earlier model, so I asked if I would receive the earlier model or the current one (which was the model number they had listed). I waited 3 days with no reply. I sent them a second message, using the same form, 3 days after that, asking why my order was still listed as "processing" even though the payment had gone through and also the question regarding the model number again. 3 days went by and still no response. I sent them an email yesterday expresing my disappointment at their lack of customer service, and again asking about my order status. I still have not gotten a reply. In checking my order today, I noticed that payment had been declined, and confirmed this by checking my bank account. Indeed the charge went through with an effective date of March 3, and was refunded to my account on March 6. I was never notified that my order was cancelled, contrary to their site, which says "We will email you regarding any delay in fulfilling your order." Therefore I am left with no replies to my three inquiries, and no notice that payment had been declined. This is possibly the worst online retail experience I have ever had. I will advise friends to shy away from knife.com and its lack of any recognizable form of customer support.