Knetbooks Reviews
Knetbooks Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Knetbooks has a 1.6 star rating from 6 reviews, with 33% of users likely to recommend. Consumers report mostly dissatisfied experiences, high price level, and an 80% unfavorable rating share.
Key Takeaways for Future Customers
- Check Knetbooks reviews and recent comments before ordering.
- Expect easy ordering and generally good book condition.
- Monitor shipments and keep proof for returns and refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing deliveries and billing for undelivered books.
- Refund delays and difficulty getting refunds processed.
- No working customer service phone number; reliance on chat/AI causes slow resolution.
Positive Feedback
Reviewers note books arrive in good condition and ordering is straightforward.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Knetbooks has a 1.6 star rating from 6 reviews, with 33% of users likely to recommend. Consumers report mostly dissatisfied experiences, high price level, and an 80% unfavorable rating share.
Key Takeaways for Future Customers
- Check Knetbooks reviews and recent comments before ordering.
- Expect easy ordering and generally good book condition.
- Monitor shipments and keep proof for returns and refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing deliveries and billing for undelivered books.
- Refund delays and difficulty getting refunds processed.
- No working customer service phone number; reliance on chat/AI causes slow resolution.
Positive Feedback
Reviewers note books arrive in good condition and ordering is straightforward.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Bern, North Carolina
Dear Knetbooks Customer Service, I am...
- - The order was cancelled and a refund of $41.48 to the debit card is due.
- - Please confirm the refund date and transaction reference.
Dear Knetbooks Customer Service,
I am contacting you regarding a cancelled order for which I have not yet received a refund. My order was cancelled by ***, and I am still waiting for the return of $41.48 to my debit card.
Since the order was not fulfilled, I expect a full refund to be processed immediately. Please provide confirmation that the refund has been issued, including the date it was processed and any transaction reference number available.
If the refund is not received within the next few business days, I will have no choice but to dispute the charge with my bank and file a complaint with the appropriate consumer protection agencies.
I would appreciate your prompt attention to this matter and look forward to receiving confirmation of my refund as soon as possible.
Thank you,
***
Email: [***](mailto:***)
Phone: ***
Preferred solution: Full refund
User's recommendation: Think about it
Janesville, Wisconsin
Non delivery
- - Two books were rented but only one arrived.
- - We were charged for the missing book and only AI contact worked to reach the company.
We rented two books and only received one. I have tried to contact the company to no avail.
The only way I have been able to reach out is through AI and we all know fire that works. We were charged for the book that wasnt received and had to purchase the book elsewhere for the class.
And what are we supposed to do when its time to return the rented book we didnt get? That should be interesting.
User's recommendation: Steer clear of this company.
Janesville, Wisconsin
Non delivery
- - Two books were rented but only one was delivered.
- - Paid for both; one was never received, yet tracking shows delivered; requests direct contact.
Two books were rented and only one was delivered. Upon contacting the company-the only way to talk to anyone was thru a chat, we have been chatting with Spencer 3 or 4 times with no resolve.
The book has been paid for but not received. If you try to check with the tracking number it says it has been delivered.
The class has started-no book but it is paid for-rented but no way to return since it was never delivered!! I need someone to contact me directly at the number I left with the AI chat!!!
User's recommendation: Steer clear of this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible company
This company does not have a customer service phone number to talk to a live person. I sent a few emails and they have not responded.
Coral Springs, Florida
Return and refund for book
My previous post was sent in error. Please disregard what I wrote. I thought I was posting on the Knetbook site...not here
Hollywood, Florida
No respond from your company
- - The shipping email promised at purchase was not sent.
- - There is no customer service number to call.
- - Answers take days to arrive.
I received the book today. When I purchased the book, your receipt stated that you would send an email when you shipped the book.
You never did which caused me to panic. I could have avoided the panic with just a simple email from your company.
There's no customer service number to call for any issues. You have to wait days before you get any answers.
User's recommendation: The book came sooner than i expected.
I haven’t received my order no answer from customer service!!!
I send many emails! I tried to call many time, no answer! can somebody actually get in touch with me?
Preferred solution: I would like to know what’s happened is my order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
- - Returned books with a UPS label a week ago; emails say the label hasnt been scanned.
- - Seeks confirmation of no extra fee for an on time return.
I am writing from pissedcustomer.com. I returned my books using the UPS shipping label a week ago and I am still getting emails saying my label hasnt been scanned in yet. I want to make sure I will not be charged an extra fee for returning my books on time.
- Books in good condition
- No working phone number for customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Return your books at the end of the semester, avoid using the phone number on their website, it doesn’t work.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCorrect shipping address
- - Change shipping address to 500 E College Avenue Apt 504, State College PA 16801; verify with calore5@***.com; Samantha Carr.
Please correct shipping address.. change from 1230 Pine Run Road to 500 E College Avenue Apt 504 State College PA 16801 please verify with email calore5@***.com address was changed to CORRECTED ADDRESS
Samantha Carr
500 E College Avenue Apt 504
State College PA 16801
- Need to speak to someone to verify correction will be fixed
Preferred solution: Please confirm address will be changed to address provided
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMy book order ststus
i was calling to check on status of my order , i never was helped and am very very very disappointed. i still dont know status of my order
- Easy to order
- Bad communication
Preferred solution: i just want to know when my order will arrive
User's recommendation: maybe not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBook ordered 8/19/22 ???? Where is it ?
Book was ordered and billed. You didnt have book . You shouldnt bill books until you fulfill and ship out books.
Greenville, Texas
Customer service number does not work according to the recording.
- - I couldn't reach a live person; the number didn't work.
- - An email asked for a review after contact.
- - I want to know when my book will arrive.
I called to talk to a live person and wasn’t given a chance to speak. The recording just says that it isn’t a working number. Then I get an email asking for a review.
I just want to know when my book will be here.
Well…….
1) This site sucks especially not having the opportunity to talk to anybody!!!
User's recommendation: Make sure this is NOT a scam!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived an email stating that I did not return the book and they wanted me to pay over $200
- - Rented algebra textbook; received loose pages.
- - Returned pages; told I returned the wrong book, then only pages were received, with a $200+ fine.
I rented an algebra textbook for my daughter. When we received the "book" it was just hole punched loose pages.
We went to Walmart and purchased a notebook to put it in so she could use it. I never thought anything about the loose pages because it contained what she needed for the class. When the semester ended, I returned the pages just as they had been sent to me. I started receiving emails stating that I did not return the book.
I called customer service and stated that I had returned the book. After a few more emails came, I contacted customer service again and this time I was told that I returned the wrong book. I stated that I had only rented one book and that was what I returned. I recently received another email and so I called customer service for the third time.
This time I was told that I only returned the pages and there was no front or back cover! I explained that I returned exactly what was sent to me and was told I should have called customer service when I received the pages and not the front or back cover. Wouldn't you think that if they took the time to punch holes in the pages, they knew there was no front or back cover? I didn't punch the holes, the pages came that way!!!
Supervisor left me a message that I would need to pay the $200 plus fine for not returning the hardback book. BEWARE OF THIS COMPANY!!!
Preferred solution: Post my rental as returned and stop emailing me stating that I didn't return the book "pages"
User's recommendation: DON'T RENT FROM THIS COMPANY
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