Kneaders Bakery And Cafe Reviews
Kneaders Bakery And Cafe Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.1 star rating from 3 reviews; sentiment mostly neutral. Reviewers value location, product diversity, and low price. Recent tips: call ahead for dinner rolls and avoid Saturdays due to long waits.
Key Takeaways for Future Customers
- Call ahead for bakery items like dinner rolls to avoid sellouts.
- Avoid Saturday visits when wait times increase.
- Prices are reported as low and product variety is appreciated.
Negative Feedback / Risk Areas
- Customer complaints about a new rewards program showing lost points and reduced rewards.
- Poor customer service, unclear delivery timing, and staffing shortages causing long waits.
- Occasional out-of-stock items like croutons.
Positive Feedback
Customers praise the bakery rolls and staff effort; many repeat customers recommend specific locations and product variety.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.1 star rating from 3 reviews; sentiment mostly neutral. Reviewers value location, product diversity, and low price. Recent tips: call ahead for dinner rolls and avoid Saturdays due to long waits.
Key Takeaways for Future Customers
- Call ahead for bakery items like dinner rolls to avoid sellouts.
- Avoid Saturday visits when wait times increase.
- Prices are reported as low and product variety is appreciated.
Negative Feedback / Risk Areas
- Customer complaints about a new rewards program showing lost points and reduced rewards.
- Poor customer service, unclear delivery timing, and staffing shortages causing long waits.
- Occasional out-of-stock items like croutons.
Positive Feedback
Customers praise the bakery rolls and staff effort; many repeat customers recommend specific locations and product variety.
Media from reviews
South Jordan, Utah
Compliment
- - The large, wonderful bakery rolls added to my dinner, and I ordered them days ahead because the St. George stores were out.
- - Thank you Kneaders.
Thank you for your large, wonderful bakery rolls. They added so much to my simple dinner.
I ordered them days ahead, because the last two times I tried the day of and both St. George stores were out.
Thank you Kneaders.
3/1/25
Check #99
$18.69
Julie G
User's recommendation: Call a few days before you need the dinner rolls. They are delicious
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew Rewards Program Stealing $10 from me.
The reviewer tried to contact the company before posting this review.
- - Longtime customer frustrated by an app update showing fewer points.
- - Email promised no loss, but the user says points were lost and it should be fixed.
I have been a long time customer for years. I am so frustrated to log in today thinking I have enough reward points for the $15 reward.
Only to be forced to update my app. Now it shows a fraction of my points. I also received an email stating Dont worry, the rewards are just different and you arent losing points/rewards, you actually will end up getting more with the new system etc.
but unfortunately that is not only not true, but you do in fact lose points and rewards..I had over 1800 points.
1400 points = $10.00 Reward
1700 points = $15.00 Reward
2100 points = $20.00 Reward
So help me understand how I ended up with a $5 reward and 50 Points..
Even if you did the math right and you really are screwing me over and out of my hard earned points and rewards I should have gotten atleast 180 points. But bottom line I would hope you will do something to make this right, unless Im not a valued customer.
Thank you,
Sean
Bad customer service
The reviewer tried to contact the company before posting this review.
Dont have *** for customer service. Doesnt tell when delivery will be there and if theres an issue no way to resolve it
Complaint
The reviewer tried to contact the company before posting this review.
How is it that you dont have crackers Croutons for your soup and how is it that youre out of croutons at the Twin Falls ID kneaders store?
Henderson, Nevada
Praise and complain
The reviewer tried to contact the company before posting this review.
- - Henderson, NV Kneaders had two staff on duty.
- - Front of house ran drive-thru and counter; long waits.
- - Raises for both workers and a referral bonus urged.
I was at your location in Henderson,NV on Saturday July 1,2023. I go once sometimes twice a week.
Well there were only two employees. One in back of house and one in front. The front of house was running drive through and counter. So with that it took about 15 to get my order and another 15 to get it.
The guy who I forgot to get his name was doing an amazing job. When I suggested he close down drive thru and only focus on walk in he said to me..if k do Id get fired. Are you serious?! He was doing it all alone and he still is loyal to the company who is over working him.
Not once did he loose his cool or was rude. The girl in the back also needs a raise. She was making all the orders by herself without once hearing her complain. Kneaders needs to do better.
And give both of these employees a well deserved raise. I would have walked out five minutes in to this chaos. I really hope to hear back or I can just ask when I go again. You need some kind of bonus or something to hire new people.
If employees recommend someone, offer a bonus if their recommendation makes it to 90 days. So be Kneaders
Preferred solution: Get more staff and the current ones need a raise. Need to send upper management to help out when needed.
User's recommendation: Don’t go on a Saturday because you’ll wait forever.
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You do realize that if they get more staff they would spend more money on wages and then have to increase prices. right?
They need the appropriate number of people for staffing, higher prices or not.
Well not everyone can afford higher prices, it may make people want to go elsewhere. Also let's be honest here. Businesses would rather save money than hire more people.