Anonymous
map-marker Phoenix, Arizona

Good Sales Job, Mediocre Work, Vicious Collections Tactics

Your experience was similar to mine. I had two slab leaks, and Kirk had me coming back because he was so personable. I will now say that the subcontractors were hit and miss. Some were good, others were terrible. But once the final insurance payouts were made, the gloves came off. In spite of the fact that I was out of commission due to a traumatic brain injury, collections efforts began and they were nasty. I received multiple accusations of dishonesty and one of outright theft from Kirk and his cheerleading women. (I had asked the insurance company to pay contractors directly, and so was keeping back tworelatively small payments whose ultimate disposition had me confused. Once clarified, they were immediately paid to Kirk.) The bills still have me confused, and I will be asking for help in deciphering them. I am now somewhat suspicious.
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Reason of review:
Problems with payment
1 comment
Guest

I thankgod to KNC Construction, I have had several water damage claims over the last 20 years , and kirk nielson was the hero everytime! He is always professional, very understanding of the problem at hand, and always comes up with the solutions needed to keep the customer happy!

Sidra Cgp
map-marker Gilbert, Arizona

Worst Contractor Experience Ever

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KNC Contracting is completely incompetent. Absolutely the worst contractor I have ever had the displeasure of working with. KNC attempted to repair my roof, and only made the leaks worse. I was forced to hire another contractor to correct KNC's terrible repairs, only to have KNC take me to small claims court to collect money for work that had to be replaced. DO NOT USE THIS COMPANY. Read other reviews on this company - their sub-contractors are a joke. They came to complete roof repairs, and had to borrow my ladder and tools. Seriously? I never would have used this company, but my insurance company recommended them. STAY AWAY!!!
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Loss:
$2000
Reason of review:
Bad quality

Preferred solution: Full refund

2 comments
Guest

Unfortunately people are very powerful from behind their keyboards. Didn't want to pay bill, lost in court and now a smear campaign is the only way to vent and destroy the reputation of a company thats been doing this for 40 years with over 30,000 claims completed.

This is how peoples families are fed and people forget that. Sadly, this is what scummy people will do when they don't get their work for free.

His parents were happy with their job that was completed by us though. And paid their bill

Guest

I think its safe to say, People should pay their bills if they dont want to go to claims court? Hard to believe this story, sub contractors who repair roofs rarely forget their tools especially a ladder to get on a roof? REALLY....?

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Anonymous
map-marker Phoenix, Arizona

Kirk is great - subcontractors are not.

From a personal standpoint, Kirk is fantastic. Friendly and efficient. Unfortunately, his subcontractors do poor work, despite being asked (and supposedly) re-doing several projects upon Kirk's request. We had wood floors and tile put in our house which included a fair amount of work on the floor/toe boards and repainting. The floor boards do not look great, but not horrible. The paint job is TERRIBLE. It looks worse than before and we requested that they re-do the painting and it was never done to satisfaction. At this point, we don't even want the contractors in our home anymore and would rather pay someone else. The project was also supposed to take 3 weeks and it ended up expanding to 2.5 months. We also had a few items that were accounted for incorrectly on the invoices but this was easily reconciled without a problem. Seemed like an honest mistake/miscommunication as the project kept evolving.
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Reason of review:
Bad quality
Jeff m Sio
map-marker Phoenix, Arizona

Contractor Fraud

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Mesa contractor tried to invoice for work that was not performed, and also invoiced for many items in duplicate. We had a flood and KNC performed the remediation process. We received the invoice for the remediation and paid it in full. After the reconstruction process, the contractor invoiced again many of the same items as were billed in the remediation. Numerous attempts had been made to request the contractor to correct the invoice with no success. We have provided very detailed proof to KNC including remediation invoice and cancelled checks that his invoice was inaccurate. The company appeared credible at the onset, yet later found them to try and rip off the customer.
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Loss:
$26000
Cons:
  • Dishonesty
Reason of review:
Pricing issue

Preferred solution: Price reduction

1 comment
Guest

Plus *** work didn't put the insulation back up in our attic above the garage the type they use to tape the seams in the drywall all pile out after a year or so I got pictures of it if you'd like to see them I would not recommend him at all

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