KM Custom Homes

Don't waste your time on this company not even to get an estimate. He does have a "nice guy" routine but he will keep you strung along for weeks into months while he cherry picks amongst other leads that come in.

Three times he blew past appointments to go over his estimate, without even calling until after the appointment time. There was always some major personal problem (death of one relative, death of another relative, crises on a current job) given as the reason for not showing.

I don't think he actually ever did the estimate but was keeping me on the string just in case there was a lull in his large jobs.

I am at my wits end with the contractor of K&M Custom Homes located in Burlington, MA. Do not fall for this contractor's "nice guy" act. He spends more time trying to be "buddies" than he does running his business. He tries to earn your trust, so he can *** later on. Working with this contractor was a joke. He was never truthful on his prices, he does not provide documentation for any of his work or purchases. He does not follow through with initial plans, and it seems as though he and his team try to "figure it out" as they move along. They only build houses in one standard way, and will not take into consideration any thoughts or requests you have. His answer is always "no we don't do that". If you dont pay attention or ask questions, he changes the layout of the house without even discussing. In my initial layout, i had windows in certain rooms, however when the frame was completed, the windows were no longer in the room. If you bring this to his attention, he will then make up a story of an issue they had, or state that that was never actually discussed. In my plans, he never stated that there would be an issue with the layout as far as square footage, however once the layout was beginning to be created, problems started to arise making the areas smaller than what was stated. Shouldnt he have known the calculations of the square footage, and if problems were going to arise to change the layout before creating the framework?

He does not provide instruction as to what purchases you need to make. He tells you to pick out the showers and tubs, however before you can even get to the store, he has already purchased them, not providing you with the invoices so you dont know how much they actually cost, then tells you you are over budget. He will tell you go to look for tile and purchase the mortar as well, but never tells you when to buy, what type of mortar to buy and when the day comes that he needed it, and you didnt have it purchased, hed be pissed off and make it seem like you were holding him up.

The hardwood floors he put down were gorgeous, until the weather hit 70 degrees and the floor started to bubble. About 6 pieces of hardwood started buckling to the point that I could roll a ball over the hill in my floor. It took him about two weeks to come back and look at it, and then he decided to pull the pieces out of the floor and nail them down into the cement underneath the flooring causing it to be unlevel and actually bubble in other places in the room. He wont come back to fix.

The bathroom vanities that I purchased do not work appropriately because the drawers hit the baseboard heater. He stated that I picked out the wrong vanities when he didn't provide any instruction that they needed to be a certain kind. In the master bath, there is an extreme water leak coming through the fan light when it rains. It has already happened twice and he stated it was due to the shingles on the roof not settling because they were put on during winter time. The problem STILL exists and he said he "fixed it" TWICE.

Lastly, the water lines he had put in in the back yard were installed illegally. The copper pipe is supposed to be put 4 feet underground and he installed it only 1 ft underground.

The house has only been completed two months and more issues seem to arise. He has completely ruined my new home and I would never recommend him!