Anonymous
map-marker Avon, Connecticut

Klm Van Lines Customer Care Review from Avon, Connecticut

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Complete bate and switch made multiple times statements oh physical assault by currently pressing charges. Do not use this company got your family safety. Business wise they do not even have a business license and operate under a different name have sub contractors and no visibility on there business practices. Paired with not one employee who's going to be honest with you on any topic at any time about anything. They low balled first quote them rasie it by 2x-3x and demand 60% on day of pick up Alfred you paid a deposit which is to hold your place pick up date and they did not keep date either. Please do not hire your things will be sorted and many items stole or something like that that nothing is right it's a sad excuse for humanitarianism and earth as whole.
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Reason of review:
Poor customer service
1 comment
Guest

Feds investigation going on KLM aka low cost movers are liers steel in creative mode tell you anything to get your goods

Anonymous
map-marker Avon, Connecticut

Klm Van Lines Moving Service Review

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But your drug attics these foreigners they use false identities false names they have multiple company names they will hide from you they will steal your items they were lying to you they will threaten you and they will fight with you avoid at all cost turned over to the feds the department of transportation that the government and the California's district attorney
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Kareem Pqa
map-marker Nashville, Tennessee

WOW! I had a pretty good experience!

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Klm Van Lines - WOW! I had a pretty good experience!
I just thought I would drop in, and mention I had a good experience with KLM. My sales rep Bob was great, and everything went exactly the way he said it would. Honestly we talked about the reviews he had, and it was a concern of mine. He made me realize that they have very few compared to the number of moves, and I'm glad I went with them. Thought I would chime in. Like he said, nobody goes on these sights, and ever post the good. I have to believe I'm not the only one that had a good move with them. Just my 2 cents! ;)
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Reason of review:
On time delivery
3 comments
Guest

Funny, Phil said the same thing. Then we got scamed.

Had my daughter wait for two days in her dorm room after college closed, only to get no return calls and driver no showed! Horrible company. They still have not responded as to why movers never came and why over two days when we were able to get through, they just kept making up new times driver would be there. Either you are very lucky or you work for them.

Never use this company. Anyone reputable wouls have returned emails and calls, found out why driver no showed, and returned deposit they kept for services never rendered. They worked hard for an F rating with BBB. Should have checked there, then this would never have happened.

Now lawyer involved. Stay away from KLM

Guest

Same person and same photo posted at most other sites. Must be connected to that loser Jack who works for KLM in Nashville. This company should be shut down now!!!!!!!!!!

Guest

I'm sure this is an inside positive comment probably made by "Bob" himself.

These people SUCK AT BEST!!!!

Total scam!!!! BOB was my rep, too!

After the amount of my move more than doubled- "Bob" would not answer my calls- my things we over a week longer than told arriving. The driver acted like I was crazy when I suggested the items were going to storage for 2 weeks- that was "NOT an option".

TOTAL NIGHTMARE!!!!

R U N!!!!!!!!

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Anonymous
map-marker Stallings, North Carolina

Horrible service!!!

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Sadly, customer service seems to only exist until they have your money! When my mother died I was tasked with disposing of her personal belongings. I wanted to save several sentimental items and had KLM Van Lines because they were persistently in contact, very friendly and reassuring about how well they would take care of my precious memories. Considering that their rate was comparable to others I talked to I made the decision to use their services because of the supposedly sincere concern and consideration they would provide. When the items arrived at my home in North Carolina from Arizona there were several boxes that were damaged, one to the point of being torn open and approximately one third of the items inside missing. The driver insisted that I sign the paperwork and gave me his phone number assuring me that if I noticed anything broken or missing that I should just "give him a call". He also was not inclined to wait to have all the numbers but on the boxes when they were picked up checked to be sure all of them had arrived. After the driver left I went thru the numbers and found that I have four boxes missing completely. The driver has ignored several calls from me even though I left messages with my phone number. KLM Van Lines refuses to take or rerun my call. Dispatch told me to file a claim. After waiting a month I have been told my claim is denied because I signed the form the driver insisted I HAD to sign. If I could give them negative numbers I would. I hate that there are people who have so little integrity that they will make promises just to take your money while they have absolutely no concern or intention of following through.
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Loss:
$2500
Pros:
  • Promises made
Cons:
  • Lack of concern
  • Pressure from driver
  • Promises broken
Reason of review:
Lost boxes, no concern by company
Anonymous
map-marker Cincinnati, Ohio

Fraudulent practices just under the Felony level

If I could give them zero stars, this would be it. First of all, they required an upfront deposit for a five day cancellation. I never cancelled but after a third reschedules, I was routed to their Dispatch, by my contact agent, who then told me basically that before they would schedule I would have to resubmit an application and start from scratch, thus they were KEEPING my nearly $800 deposit. this was in April 2016 and I was moving from Ohio to Colorado. As far as I am concerned this was fraud. I was told by other movers to NEVER give a deposit and that the reason it was under $800 was because then it was a misdemeanor. I was told this was a very common scam. Admittedly I did reschedule several times, but I never canceled the move. I was never informed that repeated changes to the move date would completely forfeit a 1/3 cost of the move, either. Not only that but I was never given a chance to renegotiate the price, they just kept my money. I would Never ever use them and I would highly recommend that no one else give them money. • • •
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Reason of review:
Problems with payment
1 comment
Guest

They suck!! Changed price 1/2 way through packing and then they have you over a barrell!!! Scam artists!!

Anonymous
map-marker Los Angeles, California

Short Review on July&nbs-04:00;09,&nbs-04:00;2016

Worst company. Please avoid.
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Saachi Dev
map-marker Woodstock, Georgia

Klm Van Lines Moving Service Review from Woodstock, Georgia

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My daughter was quoted $984 to move a small desk, a chest and 5 small boxes of clothes from ca to ga. When the driver showed up to deliver the items he said it was an additional $350 because he had to rent a smaller truck (they showed up in a small UHaul) to deliver, even though I am in a subdivision on the main road w 4 lanes and a median in front of my home. There is 400 ft of frontage in front of my house. He then stated he had to rent a UHaul because no moving trucks are allowed in our 850 home subdivision, which is a total lie. He would not take the items off the truck unless I paid first. I called the co and spoke w "Ben" who said there's nothing he can do. I must pay the additional $350. They only delivered 4 boxes and the driver did not state one box was missing. Only when I asked about the 5th box did he fess up that one was missing. The driver said he would go back to the main truck and retrieve the other box. They brought back someone else's box w a different lot #. The driver then hinted the missing box must have gone to Fl or Pa w their other delivery. The driver refused to sign the delivery form w the inventory list and would not give me a copy. I called the co and Caroline said there's nothing they can do about the items but would pay $6 per 10 lb missing items. Really???? What a bunch of liars and thieves. Save yourself the frustration and do not do business with this co. They will hijack your items and make you pay more at delivery for the things they didn't steal from you.
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Reason of review:
Pricing issue
3 comments
Guest

When confronted- the driver told me they were contracted by another company- they do not work directly for the company- I still have a law suit pending! We are still gathering evidence of all of the crooked, under handed business practices this company commonly use!

Guest

So sorry your experience was similar to our experience.

These people are sad, pathetic people who indeed high jack your items!

R U N!!!!

Guest

I can tell you as someone who has worked for this company that they have no interest in stealing "a box" from a customer. Sometimes things can get misplaced on a moving truck, and the last thing any driver wants to do is have to go hire a shuttle, and do twice the work.

Sometimes these sub divisions won't let a 53' dry van into the complex. I work for a different company now because I moved to the east coast, and got a good offer from one of the big names, but KLM was a good company to work for.

This guy's full of it! LOL

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Anonymous

Avoid KLM at all costs!

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Original price doubled when I had no other options. Work was never delivered to final destination so we picked it up in their UNSECURE storage unit. Constant lies about delivery dates. There are good reasons for their BBB rating of "F". They never responded to my complaints through BBB. They refused delivery of my letter to deal with broken furniture, etc. Make sure you read BBB details and all YELP customer reviews if you still have any doubts about whether to use this company. Shame on me for not checking first. There are many reputable moving companies out there. This is definitely not one of them.
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Cons:
  • Crooks
  • Being scammed
  • Nightmare
Reason of review:
Bad quality
3 comments
Ayvah Idl

Please consider joining our class action suit against KLM. These criminal tactics have been going on for too long

Guest

Scam artists! Worst company.

They lied from the beginning. Left my daughter waiting in college dorm after school closed for two days and movers never showed up! No contact from them or driver. The few times we got through they kept making up a different time movers would be there.

Never use them! *** artists. They still have not called to say where driver is and why they no showed. A legit company would apologize, return calls and return deposit.

True scam artists! Stay away

Guest

Absolute loser company! Group of common thieves!!!

Not sure how they all have avoided being locked up!!!

Complete hustlers!!!! Small minded - evil CROOKS!

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Anonymous
map-marker Fort Scott, Kansas

Screw the customers

first I was quoted $850.00 then when the truck got there the price went to $2929.00 only difference was 17 1.5 cubic feet boxes then 5 of my boxes were lost we followed all instructions to file a claim that was back in February since then your company has been hiding from me I notified you I would post this all on face book and for a week now every day millions read how you treat your customers I also said that after today I would file a formal complaint with the dot so Monday morning fist thing this will be done you can hide but you will still answer for your treatment of your customers your bait and switch tactics will not be tolerated
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Reason of review:
Problems with payment
1 comment
Ayvah Idl

Please consider joining our class action suit against KLM for their bait and switch techniques. We are getting our money back.

Anonymous
map-marker La Mesa, California

Klm Van Lines Driver Review from La Mesa, California

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Driver showed up on time, we sat down to finalize the paperwork which was previously arranged for 1400 lbs at 1200 dollars. He instantly tells me i am over the weight and he has to redo the quote for 800 dollars more. Then tells me that they will weigh it and that will be the amount. He told me i could drive from San diego back to his office near LA to watch the weighing of my belongings. To top all that off he smelled like he quit drinking about two hours before he arrived at my house. I called the company and informed them of his obvious impairment, they said they would call me back, however they did not they called the driver who became a little hostile. I had to resort to taking my peperspray for my own safety and the safety of my children. After a few minutes arguing i finally got them to unload the boxes i had already packed. I then called my bank to get my 300 dollar deposit back from KLM. Do not use this company!
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Reason of review:
Poor customer service
3 comments
Ayvah Idl

Please consider joining our class action suit against KLM. This type of behavior has been going on for too long

Guest
reply icon Replying to comment of Ayvah Idl

How can we contact you!

Guest

These people are crooks!!!! RUN don't walk away!

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Anonymous
map-marker Middletown, Ohio

No way!

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WOW!!! What a disaster............ Driver was awesome (Jack) but everything else was a disaster.Let's start by mentioning I am a 22 year Navy veteran who has moved 26 times in my life and this was absolutely the worst experience of my life. Salesmen did a fine job conning us, without explaining that "moving services" did not include, "just protecting our furniture" and that cost us $1600 extra at pickup, oh and by the way if they dont cover the furniture they are not liable. What I am saying is the contract is not specific enough and needs to say " if we cover and wrap your furniture it will cost you xxx # of $$$$. Oh and if we do not pay, what are you to do, unload it ????? Since it was supposed to be a two day move: deposit - OK, pickup - a check, and delivery - cash, since it was done in one day, was told upon pickup that no check would be accepted and we would have to wait four days for it to clear WHAT!!!! This is a Saturday @ 3PM. Finally Dagan (I think that is his name) said debit was acceptable, THEN SAY THAT IN YOUR CONTRACT. Supposed to be a two day move with two smaller trucks, did not have two trucks, put everything in one truck, had to come back and move some of my own stuff. Helper for driver we extremely inexperienced (several pieces damaged/broke). Second helper complained during the entire unload. Entire move took 18 hours, cudos to the driver, since he had to be back in Kentucky the next (couldn't have taken the required two days anyway, hint, hint!) I will attempt to upload this to as namy review sites as possible.
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Reason of review:
Problems with payment
Anonymous
map-marker Lebanon, Oregon

Klm Van Lines Moving Service Review from Lebanon, Oregon

My Son and his family have just arrived in Oregon....and kLM moving com. Has everything they own!!! They had no intentions of moving there belongings here They are holding everything hostige...Until an unbelievable cost. They informed them that everything will be auctioned off if my son does not send them the money. THIIS THE WORST NIGHTMARE. How can this be going on? WHAT IS HAPPEN8NG? DOES ANY ONE KNOW WHAT WE CAN DO ? PLEASE HELP! SAVANAH M8VERS THRU Florida was the broker thru this scam.
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Reason of review:
Order processing issue
1 comment
Guest

Call the police and lodge a complaint with the fmca and any other body. I can't get anyone to respond from that company and 3 weeks on still without any of my stuff.

So I shall be calling the police. They should be shut down!!!

Anonymous
map-marker Oviedo, Florida

Klm Van Lines - Moving Service Review from Oviedo, Florida

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This "company" is a band of thieves and drug addicts. They will quote you low, then once everything is on the truck will charge you three times as much. In addition, their truck drivers will continue to extort you for more money and if you don't pay immediately they will drive off with everything you own. If you are smart enough to get their license plate number, you can call the police and have the police help you get your items back. When you try to report the event to the company, they will avoid your calls and tell you the only person who can deal with it is out of the office. Do yourself a favor and check out any mover you might be considering with the FMCSA.
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Reason of review:
Poor customer service
1 comment
Guest

I have a pending suits with these clowns! RUN RUN!!!!

Joshuah Akc
map-marker Tukwila, Washington

Klm Van Lines - Moving Service Review from Tukwila, Washington

I recently moved from California to Washinton. When KLM's movers showed up I was chared an additional 2k than what was quoted. I was told by my rep that delivery would be 4-6 days after pick up. My things sat for 4 days after pick up...apparently outside because my couches have mud all over them. 3 serving plates, a lifht bulb and a dush left all of my kitchen things coated in glass and ceramic dust. The bottom of both couches are destroyed. I am so angry. I have been in a hotel for 8 days because of this fraudulent company.
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Reason of review:
Problem with delivery
1 comment
Guest

These losers did similar to me- I was taken too. "Bob" was a pro convincing me he would "hold my hand until the end".

We moved from AZ to FL.

He went so far as to share family stories with me- he's a smooth crook.

SAY YOURSELF HEARTACHE-

Run!!!!!!!

Anonymous
map-marker El Monte, California

Klm Van Lines - Moving Service Review from El Monte, California

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This company is scamming holding a full truck load of my parents stuff for 7000 dollers when they quoted 4000 dollers. But when they had it al loaded my dad had told them the hospital is going to pay for it. So it went from 2500 to 4000 then to 7000. *** these guyd they have it comming. My dad and his wife are honest living people getting ripped off by scamm ers who are suppose to be honest hard workers.
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Reason of review:
Pricing issue
1 comment
Guest

Same thing happened to my husband and I.

Karma WILL find these pathetic crooks!