Klimaire
Klimaire Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Klimaire has 1.7 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheaper than other mini-splits, Non.
Cons: Shady business practices, Terrible customer service, Will not honor warranty.Recent recommendations regarding this business are as follows: "Do Not Buy, Worthless warranty, horrible customer service, shady company", "Never buy a Klimaire AC", "Ignore there website, when they state, that they stand by there products. They wouldn't even stand by a $45.00 remote control! Absolutely never do business with this company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Klimaire has 1.7 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheaper than other mini-splits, Non.
Cons: Shady business practices, Terrible customer service, Will not honor warranty.Recent recommendations regarding this business are as follows: "Do Not Buy, Worthless warranty, horrible customer service, shady company", "Never buy a Klimaire AC", "Ignore there website, when they state, that they stand by there products. They wouldn't even stand by a $45.00 remote control! Absolutely never do business with this company".
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Doral, Florida
Terrible customer service, Warranty Fraud
I purchased a Klimaire mini-split that was installed in July 2022, worked fine for about a year then malfunctioned and displayed an error code. I chose the brand because it reportedly had great customer service, better than average warranty term and is one of the few DIY installs that will still honor the warranty.
I called and left a couple of messages, finally got in touch with someone who provided a few troubleshooting steps, which did not fix the issue. Each time I had to call back it took several phone calls over a week or two to get an answer back. They finally agreed to send a replacement control board for the outside unit on 9/5/23. It took multiple emails and calls to finally get the part shipped out on 9/15/23.
Replaced the part on 10/12/23 it didn't fix it. After several more messages, I called on 10/17/23 again and the tech suggested we check that the valves were open on the outside unit and turn power off, wait 10 minutes then power back up. Did that but didn't correct issue so I tried to get back in touch, have called 4 and 5 times a week leaving messages and have sent a few emails trying to get this resolved. I finally filed a report with the Better Business Bureau which finally got a response.
They insisted I have an HVAC technician come out and diagnose, so I spent $130 and sent them the report that stated a board in the indoor unit needed replacing. I was contacted by them and informed that they would only ship the part if I gave them a positive review first.
That's warranty fraud. I informed them I would give them a good review once I received the part and they have refused to send the part (which is covered under the warranty).
- Cheaper than other mini-splits
- Will not honor warranty
- Terrible customer service
- Shady business practices
Preferred solution: them to honor their warranty and send me the part along with an apology
User's recommendation: Do Not Buy, Worthless warranty, horrible customer service, shady company
Hialeah, Florida
Repair
Terrible attitude
Refused to help me
I asked to help me find someone to repaired my broken mini split Klimaire unit. Refuse to help me
Terrible attitude and hung up on me
User's recommendation: Never buy a Klimaire AC
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Doral, Florida
Terrible Business ethics
Called Klimaire and spoke to Daniel Tucker regarding my remote control which no longer worked for my AC unit purchased in 2009.I was told they no longer make the remote control and that they could sell me a Universal remote control which no studies had been done, so they didn't know if it would work on my unit,
I told him I would purchase it via credit card at a cost of $45.00 but wanted it confirmed by return email, that if it didn't work on my unit, that they would take it back and credit my credit card the $45.00,
He said they don't take returns. At that point I asked to speak with his boss who he said was James.
He said he was on a conference call, so I asked him to have James to call me when he was done.
I received a call back from a young man who was supposedly named Alex, who sounded to me like it was it Daniel who said James was still tied up. Alex/Daniel reiterated what Daniel said the company policy was they don't take back items or provide free parts.
I said I never requested free parts and then the Alex/Daniel voice said, I heard in the background when you speaking with Daniel, that you requested I wanted it for free!
I said to him I never asked for it for free, I just wanted a guarantee, that I get my money back if the universal remote didn't work on my unit.
Daniel/Alex said the same thing he said earlier that they don't accept returns.
I purchased $5000.00 in AC units from them in 2009 and their remote control no longer works, and they would not guarantee me a credit for the replacement control at a cost of $45,00 if it didn't work,
I've been the President of a Corporation for almost 40 years and have never seen a company with worldwide sales treat a customer the way they treated me.
- Non
Preferred solution: Let the company propose a solution
User's recommendation: Ignore there website, when they state, that they stand by there products. They wouldn't even stand by a $45.00 remote control! Absolutely never do business with this company
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