
Unclaimed
Klimaire Reviews
2
TOTAL REVIEWS
Repair
Terrible attitude Refused to help me I asked to help me find someone to repaired my broken mini split Klimaire unit. Refuse to help me Terrible attitude and hung up on me
User's recommendation: Never buy a Klimaire AC.
ID
Location
Hialeah, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTerrible Business ethics
Called Klimaire and spoke to Daniel Tucker regarding my remote control which no longer worked for my AC unit purchased in 2009.I was told they no longer make the remote control and that they could sell me a Universal remote control which no studies had been done, so they didn't know if it would work on my unit, I told him I would purchase it via credit card at a cost of $45.00 but wanted it confirmed by return email, that if it didn't work on my unit, that they would take it back and credit my credit card the $45.00, He said they don't take returns. At that point I asked to speak with his boss who he said was James. He said he was on a conference call, so I asked him to have James to call me when he was done. I received a call back from a young man who was supposedly named Alex, who sounded to me like it was it Daniel who said James was still tied up. Alex/Daniel reiterated what Daniel said the company policy was they don't take back items or provide free parts. I said I never requested free parts and then the Alex/Daniel voice said, I heard in the background when you speaking with Daniel, that you requested I wanted it for free! I said to him I never asked for it for free, I just wanted a guarantee, that I get my money back if the universal remote didn't work on my unit. Daniel/Alex said the same thing he said earlier that they don't accept returns. I purchased $5000.00 in AC units from them in 2009 and their remote control no longer works, and they would not guarantee me a credit for the replacement control at a cost of $45,00 if it didn't work, I've been the President of a Corporation for almost 40 years and have never seen a company with worldwide sales treat a customer the way they treated me.
User's recommendation: Ignore there website, when they state, that they stand by there products. They wouldn't even stand by a $45.00 remote control! Absolutely never do business with this company.
ID
Location
Doral, Florida
Service
Klimaire Customer Care
Pros
- Non
Preferred solution
Let the company propose a solution
Companies Similar to Klimaire
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel
Klimaire