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Bought a klaussner sectional and the construction of it is off. The pillows don't even line up in one area. I'm actually impressed on how bad they screwed up on the construction of this couch. Called the company and the customer service was terrible. The lady acted like she didn't have time for me. When speaking to the klaussner customer service rep all I could imagine was that the women I was speaking with was a hug fat bit** with a thick...
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2.1
#925131

I purchased this chair 10-16-15 took a month to get it. Cost 799.00 and I am the only one who uses it. I weight 180 pounds and the chair is falling apart. The fabric is already wearing and there are some holes starting to form. The cushion is sagging and there is a wood frame section in the back that I can feel now. I didn't contact Klaussner it seems from the reviews there no point...Just my good money down the drain. Don't buy from this...
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I liked
  • Look of the furniture
I didn't like
  • Construction and quality
  • Fabric tears easily
#880605
Worst sofa ever! Back cushions have pulled the fabric on the sofa and have fallen apart. They cannot be restuffed as there is no zipper or opening for the back cushions. The corner area seat cushion has sunk. You cannot get out of the sofa! Already had the support for the back of the sofa where it connects to he seating of the sofa fixed after only two years and $180 later! The stitching on the ottoman is coming apart. Worst spent money. The...
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2.2
I liked
  • Look of sofa
  • Deep cushions
I didn't like
  • Product flaw
  • Poor quality
  • Fabric stretches
#874150

positive experience Review

#572505
Klaussner - Simple Review #1419093368
1 of 1
Thank God I only paid $10 for rocking style chair at my local Salvation Army. It's clean and in great shape but I haven't used it yet. The image is not great as I sanitized it a few minutes before taking picture.
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Defective cushions Review

#538049
Bought a sofa from Darvins 9/13 the cushions sink to the floor no support the fabric stays wrinkled have to smoothe it out everyday disgusted want my cushions replaced with better quality
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peeling off sofa Review

#507762
We bought a love seat and sofa one year ago 7/8/13 and the sofa fabric had peel off, Sears can not do anything because it only gives 90 days of gar. What can i do?
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Klaussner is the worst company to deal with. Even worst than cell phone carries. The sofa I purchased from them is ***. 8 months and it looks like it is about 10 years old. We never use the sofa and for it to wear so poor is unacceptable. My sofa I had in college that I purchased from value city was ten times the sofa this piece of *** is. When you call to talk to customer service they know nothing and change there stories a hundred times....
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I liked
  • To scream
I didn't like
  • Customer service
  • Unethical behavior
  • Staff
#857470
Purchase from Sofa Plus Fairfield NJ delivered - 6/28/2014 after 4 times the repair man (Tom Harrinhton) could not fix it. the one year warranty ran out and the couch was never fixed the cushions on the recliner - both sides; kept flattning out there was no support only polyester fill. first reported 10/29/2016 last reported 2/22/2016 really - 100 words- that is as rideculous as your warranty. beware and compare before you buy at kLAUSNER...
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1.0
I didn't like
  • No repair like new
#840164

I purchased a sofa, loveseat, and recliner from DT McCalls Furniture and within 2 months the cushions stared sagging. Within 3 months the foot rest, head rest and seat on the end of the sofa was compressed 1 inch below the center section. The recliner seat is also compressed and it feels like you are sitting in a bucket. The love seat has only been sat in at Christmas time and one side of it is also compressed. DT McCalls acts like they don't...
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I see many negative reviews for Klaussner, as I have owned my set for 12 years we spent over 3000. for this then, and it has been thoroughly beaten on and abused by 3 children from little to teens. Spills of all sorts have been done on our 3 piece set. We have a Sofa, Love seat and a large chaise. After about 6 years I began removing the cushion covers and washing them, it was that or purchase a new set. Even though we had it treated with...
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Anonymous

Anonymous I just bought a smaller sectional couch from Craigslist and it needs a good cleaning but not sure what to use and afraid to unzip and wash since it might turn out a different ...

Anonymous

Maria Our Klaussner sofa, loveseat, and oversize chair & ottoman have been amazing.
... I'm afraid to buy anything new...
Maybe I will eventually try the Magnolia Market coll...

This is the worst quality furniture I have ever owned! We bought a sofa, large chair and ottoman in October, and by December 20th each item has at least one broken piece It is just my husband and I; no children or animals living here other than a cat. It makes me sick that we spent all that money on new furniture and this is what we end up with. I will NEVER buy another piece of their furniture again and will most definitely advise others to...
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1.6
#755275
Had these two sofas less than a year. Every time we sit on the sofas the seat cushions fall off the couch. Cushions are already misshapen and sagging. Called Ippolitos in Merdith, NH and was basically told to go pound sand. Junk! Don't buy anything with this name
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Let me share one important point - I'm a furniture store owner in Pennsylvania who's been carrying Klaussner products since before it was called Klaussner (40+ years). I can speak from experience that standards of quality change through the years, and nothing lasts forever. That said, I will tell you with absolute integrity that Klaussner Furniture holds up better than most manufacturers' mid-level priced products. When things go wrong, and...
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Anonymous

Anonymous So would you say that their products stand the test of time? Also since you do sell this product do you happen to know what the weight limits are for their recliner loveseats ...

5.0
I liked
  • Fabric selection
  • Reliable customer service
  • Great price
#706767