Michael Y Mqq

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Verified Buyer
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Verified Reviewer

Scam company

Klaudena - Scam company
The main problem is that when you think you only ordered one cushion you end up with four and there is no opportunity to cancel or change the order other than returning the product to Lithuania at your own cost. It doesn't matter if the cushions are sent from New York, you have to pay the money to send it to Lithuania. Poor customer service-Buyer Beware!
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Loss:
$95
Cons:
  • You want to buy just one and you end up with four

Preferred solution: Full refund

User's recommendation: Do not buy

Carolyn S Sbq

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Verified Reviewer

Customer need to talk urgently

please will you ph me on my mobile no. 027566**** urgently i need to talk to you regarding one of your staff on scamming cheers Carolyn Spooner
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Preferred solution: i just want to talk to you i am looking forward to the product i have bought from you i just want to talk not thru the computer

Renee G Trn

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Verified Reviewer

Order Error

My husband ordered a cushion and he did not know you are sending 4 of them. I would like to change the order to just one cushion! Order number is vvoxv05 Many thanks for your help! Renee Gacso
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Cons:
  • Awful - no one calls you back

Preferred solution: one cushion - not four

User's recommendation: Check the order before you pay

Resolved
susan p Aca

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Verified Reviewer

Resolved: Scammed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 13, 2024

Company fixed the issue and I have been provided with apology. Told them I contacted the BBB and would file a complaint with the New York Attorney General's office for deceptive practices

Original review Dec 13, 2023
I ordered one seat cushion for $29.99 and received an invoice for $96.00. I called immediately to modify the order and was told it would be done, and that I could return the other 3 seats I didn't order to Lithuania which would cost $93.00 for shipping!! The order was sent from New York and the shipping cost was $8.96. They will not agree to receive the seats in NY but will if I ship them to another country. Apparently others have the same problem with this company changing the orders.
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Loss:
$60
Pros:
  • Seat cushion is well made
Cons:
  • Order is changed for more than you ordered

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy from this company; you can't return anything even if they make a mistake on your order!

Susan M Mxm

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Verified Reviewer
| map-marker Scottsdale, Arizona

Terrible service

I now was told I could return but to Lithuania and pay for shipping myself. That is rediculous. It came from a place in the US. The cost would be close to my return. Would never recommend your company again.
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Loss:
$55
Pros:
  • Non
Cons:
  • Customer aervice

Preferred solution: Full refund

User's recommendation: Don’t buy from this company ever.

theresa c Lqm

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Verified Reviewer

Was hoodwinked

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I ordered a seat cushion from this company it was $29 + shipping I was charged $89.00 - I immediately contacted them and they told me I ordered 4 cushions (which I did not do) and they could not cancel my order. Unbelievably, she was trying to sell me more products while I'm complaining.

It was too surreal. Anyway, I am out the money. I researched Klaudena on the internet and found out that they do this on a regular basis there were other complaints about the same issue - people ordering one cushion and being sold four. There is no recourse - you've been screwed.

How are they allowed to do this? This has to be illegal.

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Loss:
$89

Preferred solution: Full refund

User's recommendation: Do not order from this company - it's a joke.

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