Antonio D Nyk

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Verified Reviewer

Problème connexion

Bonjour, jai un compte pour lequel jai souscrit un abonnement à 34,90 et je narrive plus à y accéder car un message derreur me dit que mon adresse mail nest pas valide Mon compte est avec ladresse david.antonio@***.ch
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Vladimir A Feb

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Verified Buyer
|

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Verified Reviewer

Cannot login after purchasing premium membership

Kizoa - Cannot login after purchasing premium membership
Kizoa - Cannot login after purchasing premium membership - Image 2
Updated by user Mar 07, 2024

I pay for account but cannot login to application.I would like to get money back.

Original review Feb 24, 2024
I am purchasing premium membership 49$, so after that I cannot login to kizoa Can you help me? What the issue?
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Loss:
$200

Preferred solution: Price reduction

Peachy B

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Verified Reviewer

Site is closing and no support at all

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not functionning at all, I'm supposed to download my medias before the shutdown. site is closing and no answer from support. and they still sell 'lifetime' plans
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Loss:
$100
Pros:
  • Fun to use
  • Accessible
Cons:
  • No more support since a year and nothing works since one month

Preferred solution: Full refund

User's recommendation: everybody should switch to kudoflix

Jose S Ycb

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Verified Reviewer
| map-marker Liverpool, New York

Not able to log in

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The platform only charge at 80% & stay there all the time My name is José Mariano Sánchez Moreno Mail: samo86@***.com Password : actionman10 I wish you couldn't help me By the way, I have a permanent licensed. Best regards Kizoa team
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Pros:
  • Its great
Cons:
  • Platform only charge at 80 percentt

Preferred solution: Customer service

Debra B Cwb

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Verified Reviewer
| map-marker Málaga, Andalusia

Failure to download Videos

Why are videos I am creating failing to download?They get to a certain percentage and stop. I have tried multiple things, my laptop, my phone and my tablet. I have used this platform happily for years. It said my subscription was no longer valid and I needed to update to premium. I updated to Creator but my previous subscription was lifetime also so I did not even need this! Please fix this! Debra Blackwell
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Loss:
$14
Pros:
  • Good platform
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: This program is ending April 1, 2024

FERNANDO C Gtb

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Verified Reviewer

Download of videos is not working at all

I can't get any feedback from Kizoa. This is happening for more than one week. The download stops at 99%.
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Cons:
  • Impossible to download videos

Preferred solution: Solution for the problems

Michjael B

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Verified Reviewer
| map-marker Roswell, Georgia

Can't get on Kizoa website

I finished a video yesterday and just as I started to download it, your website froze. Now, I can't get on it at all. When I click on "open kizoa" it immediately says 80% and then stays there. I let it go for 15 minutes and then it turned itself off. I have tried 5 times, and it doesn't work. I bought a lifetime membership several years ago. Please answer me quickly. I have a new single that came out yesterday and now I can't access the video I made. Bruce Blackman
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Daniela D Pvq

Non mi fa caricare le foto. URGENTE

Non mi fa più caricare la foto. È urgente, l'evento sarà domenica, potresti per favore sbloccare la situazione?
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Preferred solution: Soluzione del problema

User's recommendation: Pessimo

Anonymous
map-marker Washington, District Of Columbia

Have been a customer for years.. Had been very satisfied. This year unable to get my download of a years worth of work.

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I make a family DVD every year for gifts. I work on it through the year and then request download to be able to burn copies..

This year getting my download has been met with dead ends. I get info in email my file will be ready soon, and I wait for the second email to come saying it is ready. It does not come. I had sent this info to Pissed consumer and they contacted Kizoa and shortly thereafter I get an email saying my file is ready.

They send the wrong video.. I try addressing their customer service only to get emails back saying undeliverable.

To say the least this is disheartening, and all I want is the correct video to be able to make this years gifts.. Ugh.

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User's recommendation: The actual set up for using Kizoa format is quite user friendly. I have enjoyed the flexiblity of how the video can be made. Yet with this issue, I'm not so sure I would recommend too highly

Derrick K Dly

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Verified Reviewer

Lack of Account Access & Refund Demand

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Ive been trying to cancel this service for months. I cant get into my account and no matter how many times I hit forgot password I never get the emailand yes Ive checked my spam folder. I cant get in contact with anyone when I need help but yal never hesitate to let me know yal have charged my card again. Not only do I want to cancel but I want a refund of the last 6 months Ive been charged without access to my account.
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Loss:
$180
Cons:
  • No resolution for log-in issues
  • Log-in issues
  • Consistently getting charged without access to my account

Preferred solution: Subscription cancellation & partial refund

Rebecca B Kes

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Verified Reviewer

I had the professional status and now, do I have to by a new plan for Ivideo?

I paid for a lifetime membership, do I have to pay for a new plan? if I don't are my old videos still available?
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Preferred solution: Let the company propose a solution

Resolved
pedro t Iea

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Verified Reviewer

Resolved: No customer service when kizoa system goes down

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Updated by user Mar 29, 2022

Company fixed the issue and I have been provided with product or service ordered.

Original review Mar 29, 2022
I can't access my business account the most expensive they have and there is no customer service and I can't open my business account for more than 1 week
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Cons:
  • Bad customer service

Preferred solution: Let the company propose a solution

User's recommendation: US phone number for customer service

Diane O Igz
map-marker Severn Bridge, Ontario

Not able to log in

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Would like to log in and not able all my pictures are in kizoa and would like to access them not able
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Cons:
  • Log in

Preferred solution: To log in

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