Kitty Poo Club
Kitty Poo Club Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kitty Poo Club has 3.9 star rating based on 7 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Cool idea, Product excellent, Great product.
Cons: Bad customer service, Dont stand behind their product, Shipping company.Recent recommendations regarding this business are as follows: "Great program", "Don't expect great customer service", "Best litter ever ! Love it !", "I use to but not anymore , orders all wrong over billing and horrible service", "Good Company, Terrible shipping company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kitty Poo Club has 3.9 star rating based on 7 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Cool idea, Product excellent, Great product.
Cons: Bad customer service, Dont stand behind their product, Shipping company.Recent recommendations regarding this business are as follows: "Great program", "Don't expect great customer service", "Best litter ever ! Love it !", "I use to but not anymore , orders all wrong over billing and horrible service", "Good Company, Terrible shipping company".
Review authors value the most Layout of Store and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Disappointing, slow response
My cat passed away and I cancelled my delivery. Now that I have a new cat I reinstated my order.
I need my delivery to be 2 boxes every 2 weeks so it isnt so heavy. I sent an email to customer service to see if they could change my order 4 boxes every 4 weeks to 2 boxes every 2 weeks. I could not figure how to change this order online so I sent am email.
It took 3 days and I receiver several other emails from them having nothing to do with my problem. That is the reason I dont like to give out my email.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Segundo, California
Packaging problem
Bag of litter torn 2 times Cardboard piercing the side of the bag and causing litter to fall out. I actually like your product but feel you need to come up with another solution to safeguard the kitty litter bag.
Hi, there! Be sure to contact support@***.com and their customer support team will help you right away!
Dallas, Texas
No problems , I just needed a bigger cat litter box w a lid
No issues , good company, prompt delivery, my cat is bigger now & has different needs ! All in all its been a good experience!
Kitty Poo Club offers a big box for bigger cats. Not sure what size you used, but that may be something to try! :)
Need help with your issue?
Get support from our consumer experts.
San Antonio, Texas
Want change agrees go back to SILICA LITTER IN SAME COMPLEX JUST CHANGING APTS
Not pissed : 2 things
Go back to SILICA
NEW ADDRESS
GAYLA PIRKLE
11133 WESTWOOD LOOP
Apt 3104 (WAS 5105)
San Antonio, Tx 78253
Phone 210-********
User's recommendation: Great program
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Doylestown, Pennsylvania
I cant reddem pointa so i will not buy it?
I have never been able to redeem any points, and I've tried several times. Why isn't it set up right?
Former member
Was a loyal customer monthly since 2019. I was moving and left it at my old address since the shipment should have arrived by the time my move out date was and I could not send it to my new address yet.
We'll fedex tracking said it would arrive the 21st, then the 23rd and then the 25th which is tomorrow and I had to be out the 24th. Called FedEx and said only the shipper could have it sent somewhere else or held for me to pickup before they delivered it. Contact Kitty Poo Club which I pay 80 dollars for 3 boxes and they said oh well I hope you get your package. They claim to have "top notch customer service" but yet that was the respo se I received from.
When I explained the situation further they offered me half off and then were so kind to cancel account for me. That's what you get.
Thats ok pretty litter is almost half the cost even with buying my own disposable pans as they offer discounts when you buy more in a short time. 198 for 3 cats for 6 months as opposed.to 80 dollars a.month for kitty poo club.
- Great product
- Customer service lacking
Preferred solution: Deliver product or service ordered
User's recommendation: Don't expect great customer service
Haven't received box
I was misinformed but they cleared it up very nice ! I didnt realize the shipping took 7- 11 days Thank you for quick response!!!
- Cool idea
- Product excellent
- Shipping company
User's recommendation: Best litter ever !!!!! Love it !!
Cancel my subscription due to inaccurate orders and billing errors
Already typed it all not doing it again, if you call they hang up on you. Calling better business and putting in to my bank, FRAUD, to get my money back
- Dont stand behind their product
- Bad customer service
Preferred solution: Full refund
User's recommendation: I use to but not anymore , orders all wrong over billing and horrible service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lacey, Washington
Poor shipping
While Kitty poos product itself is awesome, they need to offer shipping options. I would gladly pay more to use any shipping company other than FedEx.
FedEx is by far the worst shipping company in the mix today. It has taken them upwards of two weeks to get my order to me on the West coast.
The order I am currently waiting for is at 15 days and counting. Cannot blame Kitty poo club for this, however they don't offer any other choice because of this thinking about trying pretty litter.
- Product excellent
- Shipping company
Preferred solution: Deliver product or service ordered
User's recommendation: Good Company, Terrible shipping company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Ordered 3 of product to to try as they tout their 100 percent money back guarantee. I then noticed they would only refund a single box if consumer didn't like product.
They refunded my money and we started fresh with one box which has a guaranteed full refund if the cats won't use it/don't adapt to it.
Regarding cancellation, yet it still went through I left five messages and FINALLY got a call back and was told to write RETURN TO SENDER and give back to carrier. I did so, and they still haven't refunded my $76.06.
When I go to "log in" it reads "create account no account found". Yet they have my money!!
Also they offer 25 percent off your 1st purchase but that code doesn't work, I initially had to fight for that too!! My original amount for the 3 products was $93.+ but they took off $15+ after 3 messages regarding the "failure to launch" of their coupon code.
- Wanrted to try with assurance of satisfaction
- Cool idea
- Dont stand behind their product
- Bad customer service
Preferred solution: Full refund
User's recommendation: If you are going to try this product just order one box, and replace only one box until for sure your cat(s) like it.
I found you commercial disgusting really cat *** in food during breakfast worst ever
Companies Similar to Kitty Poo Club
Skoon Cat Litter
PrettyLitter
“The agent I spoke to was very helpful. Very polite and very respectful. I would recommend pretty much to...“
Feeders Supply
“I arranged boarding for my two dogs at the Dixie Highway location of Feeders Supply in November of 2024....“
Fresh Step
“Anyone with cats, I have three cats. All of them have always been good at using the litter boxes....“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi, Linda. We're sorry for the delay in getting back to you—your call came in over the weekend when our support hours are limited, but we appreciate you reaching out.
We hope the updated shipping schedule works better for you moving forward, and we’re truly grateful you’ve chosen Kitty Poo Club to help care for your cat. Please don’t hesitate to reach out if there’s anything else we can do!