Jupiter Uub
map-marker Dallas, Texas

No problems , I just needed a bigger cat litter box w a lid

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No issues , good company, prompt delivery, my cat is bigger now & has different needs ! All in all its been a good experience!

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Anonymous
map-marker San Antonio, Texas

Want change agrees go back to SILICA LITTER IN SAME COMPLEX JUST CHANGING APTS

Not pissed : 2 things

Go back to SILICA

NEW ADDRESS

GAYLA PIRKLE

11133 WESTWOOD LOOP

Apt 3104 (WAS 5105)

San Antonio, Tx 78253

Phone 210-********

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User's recommendation: Great program

Ciji Ijc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Doylestown, Pennsylvania

I cant reddem pointa so i will not buy it?

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I have never been able to redeem any points, and I've tried several times. Why isn't it set up right?

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Dawn F Mxg

Former member

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Was a loyal customer monthly since 2019. I was moving and left it at my old address since the shipment should have arrived by the time my move out date was and I could not send it to my new address yet.

We'll fedex tracking said it would arrive the 21st, then the 23rd and then the 25th which is tomorrow and I had to be out the 24th. Called FedEx and said only the shipper could have it sent somewhere else or held for me to pickup before they delivered it. Contact Kitty Poo Club which I pay 80 dollars for 3 boxes and they said oh well I hope you get your package. They claim to have "top notch customer service" but yet that was the respo se I received from.

When I explained the situation further they offered me half off and then were so kind to cancel account for me. That's what you get.

Thats ok pretty litter is almost half the cost even with buying my own disposable pans as they offer discounts when you buy more in a short time. 198 for 3 cats for 6 months as opposed.to 80 dollars a.month for kitty poo club.

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Loss:
$80
Pros:
  • Great product
Cons:
  • Customer service lacking

Preferred solution: Deliver product or service ordered

User's recommendation: Don't expect great customer service

Anonymous

Haven't received box

I was misinformed but they cleared it up very nice ! I didnt realize the shipping took 7- 11 days Thank you for quick response!!!

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Pros:
  • Cool idea
  • Product excellent
Cons:
  • Shipping company

User's recommendation: Best litter ever !!!!! Love it !!

Stephanie W Gxt

Cancel my subscription due to inaccurate orders and billing errors

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Already typed it all not doing it again, if you call they hang up on you. Calling better business and putting in to my bank, FRAUD, to get my money back

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Loss:
$800
Cons:
  • Dont stand behind their product
  • Bad customer service

Preferred solution: Full refund

User's recommendation: I use to but not anymore , orders all wrong over billing and horrible service

Brian J Ubu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lacey, Washington

Poor shipping

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While Kitty poos product itself is awesome, they need to offer shipping options. I would gladly pay more to use any shipping company other than FedEx.

FedEx is by far the worst shipping company in the mix today. It has taken them upwards of two weeks to get my order to me on the West coast.

The order I am currently waiting for is at 15 days and counting. Cannot blame Kitty poo club for this, however they don't offer any other choice because of this thinking about trying pretty litter.

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Pros:
  • Product excellent
Cons:
  • Shipping company

Preferred solution: Deliver product or service ordered

User's recommendation: Good Company, Terrible shipping company

Resolved
Sandra Ces

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Ordered 3 of product to to try as they tout their 100 percent money back guarantee. I then noticed they would only refund a single box if consumer didn't like product.

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Updated by user Apr 21, 2020

They refunded my money and we started fresh with one box which has a guaranteed full refund if the cats won't use it/don't adapt to it.

Original review Apr 15, 2020

Regarding cancellation, yet it still went through I left five messages and FINALLY got a call back and was told to write RETURN TO SENDER and give back to carrier. I did so, and they still haven't refunded my $76.06.

When I go to "log in" it reads "create account no account found". Yet they have my money!!

Also they offer 25 percent off your 1st purchase but that code doesn't work, I initially had to fight for that too!! My original amount for the 3 products was $93.+ but they took off $15+ after 3 messages regarding the "failure to launch" of their coupon code.

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Loss:
$76
Pros:
  • Cool idea
  • Wanrted to try with assurance of satisfaction
Cons:
  • Bad customer service
  • Dont stand behind their product

Preferred solution: Full refund

User's recommendation: If you are going to try this product just order one box, and replace only one box until for sure your cat(s) like it.

1 comment
Guest

I found you commercial disgusting really cat *** in food during breakfast worst ever

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