Haven't received box

I was misinformed but they cleared it up very nice ! I didnt realize the shipping took 7- 11 days Thank you for quick response!!!

User's recommendation: Best litter ever !!!!! Love it !!

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#3856403 Review #3856403 is a subjective opinion of poster.
Pros
  • Product excellent
  • Cool idea
Cons
  • Shipping company
New Reviewer

Cancel my subscription due to inaccurate orders and billing errors

1.0
Already typed it all not doing it again, if you call they hang up on you. Calling better business and putting in to my bank, FRAUD, to get my money back

User's recommendation: I use to but not anymore , orders all wrong over billing and horrible service.

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#3375467 Review #3375467 is a subjective opinion of poster.
Cons
  • Dont stand behind their product
  • Bad customer service
Loss
$800
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Poor shipping

3.3
While Kitty poos product itself is awesome, they need to offer shipping options. I would gladly pay more to use any shipping company other than FedEx. FedEx is by far the worst shipping company in the mix today. It has taken them upwards of two weeks to get my order to me on the West coast. The order I am currently waiting for is at 15 days and counting. Cannot blame Kitty poo club for this, however they don't offer any other choice because of this thinking about trying pretty litter.

User's recommendation: Good Company, Terrible shipping company.

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#3257633 Review #3257633 is a subjective opinion of poster.
Location
Lacey, Washington
Pros
  • Product excellent
Cons
  • Shipping company
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Resolved: Ordered 3 of product to to try as they tout their 100 percent money back guarantee. I then noticed they would only refund a single box if consumer didn't like product.

3.8
Update by user Apr 21, 2020

They refunded my money and we started fresh with one box which has a guaranteed full refund if the cats won't use it/don't adapt to it.

Original review posted by user Apr 15, 2020
Regarding cancellation, yet it still went through I left five messages and FINALLY got a call back and was told to write RETURN TO SENDER and give back to carrier. I did so, and they still haven't refunded my $76.06. When I go to "log in" it reads "create account no account found". Yet they have my money!! Also they offer 25 percent off your 1st purchase but that code doesn't work, I initially had to fight for that too!! My original amount for the 3 products was $93.+ but they took off $15+ after 3 messages regarding the "failure to launch" of their coupon code.

User's recommendation: If you are going to try this product just order one box, and replace only one box until for sure your cat(s) like it.

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1 comment
#1983261

I found you commercial disgusting really cat *** in food during breakfast worst ever

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ID
#1870724 Review #1870724 is a subjective opinion of poster.
Product
Kitty Poo Club Litter Box Warranty
Pros
  • Wanrted to try with assurance of satisfaction
  • Cool idea
Cons
  • Dont stand behind their product
  • Bad customer service
Loss
$76
Preferred solution
Full refund

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