I saved money so that when I retired I could remodel my kitchen. I have lived in my condo for 21 years. Everything was going well, until my contractor had KBR in Cincinnati install the granite and sink. The granite was fine but we found out they installed a sink with scratches in it. My contractor told his contact Melissa at KBR. She told him that the installer said the sink may have had scratches when he put it in. Why didn't he just wait and get another sink? The sink is under the granite so they didn't want to replace it. After waiting all these years this is what I am stuck with. They asked If I would accept $70.00 for the sink. I felt like I didn't have much of a choice. I had to keep calling them back several times before I even received the check. The sink was installed on June 29, 2017. The check was dated September 22, 2017. Every time I look at the sink I see those scratches. I will not be doing business with Cincinnati companies again.
Kitchens By Rutenschroer Sink Installation
Reason of review
Damaged or defective
KBR countertops Cincinnati
KBR rated well in Angie's list and Home Depot uses them as well. Our granite was delivered with a 3 foot crack or fissure as they called it(against the grain). They had hot glued it and it looked ugly and enormous. They will not stand by their product. Avoid KBR countertops in Cincinnati like the plague. Spent lots of money on a horrible product that company will not stand behind!!!!! In trying to gat a resolution KBR stated that this is considered an acceptable defect. The individuals delivering the product agreed the defect was much larger than most and should have been caught when stone was cut.
Angies List Account
Reason of review
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