Anonymous
map-marker Miami, Florida

Customer service rep. rude and no help at all.

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I ask her why the price is so high? The site shows much lease price? She responded with an attitude that is our price.
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Jceon Bzr
map-marker Brooklyn, New York

Replace the pots lid

KitchenAid - Replace the pots lid
Disconnect the phone when I was talking to representatives so nothings ales to talk about it or to tell you
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User's recommendation: Need the lid for my 3 1/2 quart pot

Anonymous
map-marker Webster, New York

Kitchen Aid dishwasher sold defective

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We purchased a KitchenAid dishwasher and it was delivered with a faulty weld and leaked all over the place on its very first wash cycle. KitchenAid is dragging their feet and replacing it. Its been three months and Im still doing dishes by hand. Dont even think about buying a KitchenAid dishwasher run run fast.
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User's recommendation: Poor customer service/quality don’t buy.

Alfred Z Wxf

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Verified Reviewer

Replace old model

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Good customer service Representative stayed with us on my call and answered all my guestions. Told us the prices and explained all the models.explained about the noise level of each model.
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Pros:
  • Last a long time
Cons:
  • Price baskets is ridiculous

User's recommendation: Very helpful

Anonymous
map-marker Mansfield, Texas

Need to turn off refrigerator

Our ice maker in the refrigerator was spewing ice all over the kitchen and he could not tell us how to turn it off
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User's recommendation: Insist you speak to someone who could answer our question

Anonymous
map-marker Ashburn, Virginia

Replacement Parts on backorder for 2 months

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I bought the 13 cup KitchenAid food processor with the dicing kit. It is a good machine, but unfortunately, the lid fell on the floor and broke the latch.

The bowl was also damaged. I ordered both parts directly from KitchenAid since I cannot find either anywhere else. I received the bowl within a reasonable amount of time, but the lid is another story. I placed the original order on 8/8 and am still waiting for the lid.

I have called and emailed KitchenAid and I keep getting answers that are scripted, saying that the part is on backorder and no one can tell me how much longer I will have to wait for it.

They say that it will take 4-6 weeks to get the replacement, but I am now in week 8 and still waiting. Has anyone else experienced this?

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Peg E Fdq

Question about ranges

I have a question about ranges. Interested in dual with downdraft. I do NOT have a problem, I have a question about a kitchen aid range I would like to purchase.
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Preferred solution: I am interested in purchasing your dual fuel KSDG950ESS downdraft range.

Haruo Cuq

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Verified Reviewer

I have been trying to call someone about an electrical connection and have had a terrible time getting a hold of a person or any answer what’s so ever!!! I need answers??!!!!????

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Cant get a real person on the phone? Good phone numbers Technical assistance An individual who speaks English
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Preferred solution: Need answers to install

User's recommendation: Need good phone numbers

Anonymous
map-marker El Segundo, California

My paddle attachment is stuck on my mixer

KitchenAid - My paddle attachment is stuck on my mixer
KitchenAid - My paddle attachment is stuck on my mixer - Image 2
KitchenAid - My paddle attachment is stuck on my mixer - Image 3
I wasnt able to get in contact with anyone and the paddle attachment is still stuck. This was a Christmas gift so I dont have a receipt.
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Anonymous
map-marker Bridgeport, Connecticut

5 year old kitchen aid appliances falling apart

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KitchenAid - 5 year old kitchen aid appliances falling apart
KitchenAid - 5 year old kitchen aid appliances falling apart - Image 2
I purchased the refrigerator 2017 doors are sloppy and gaskets are torn Freezes vegetables in the drawers doesnt cool evenly 5 years old Stove is convection with induction top just lost the module that controls the cooktop $800 to refurbish its 5 years old The stainless hood works well and is 5 years old all kitchen aid appliances I wouldnt recommend kitchen aid its such a disaster for the money I spent its so depressing money wasted.
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Barbara B Gju

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Verified Reviewer
| map-marker Lexington, Kentucky

Help with stove

Horrible customer service since I cat call outside of your business hours. Unfortunately my range does not know about business hours when it decides not to work! Very very unhappy!
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User's recommendation: Think twice

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Sault Sainte Marie, Michigan

Dishwasher leaking

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KitchenAid - Dishwasher leaking
Leaking water under the diverter motor We purchased this Kitchen aid model numberKDTM404EWH3 with serial number F8340****, which damaged our new kitchen floor . First time it started leaking over year ago. We now have to purchase another diverter motor and gasket. We are extremely upset since we purchased in 12/18/2018. We thought Kitchen Aid was one of the best dishwashers. Tim Robbins 13179 County Road 384 Newberry, Michigan 49868 906 430-****
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User's recommendation: Not really

Robert C Jca

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Verified Reviewer

Poor Warranty and Customer Service

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As a residential builder, I purchased two top of the line panel ready dishwashers for my own custom dream home approx. 9 years ago.

After only 5 years I noticed that my primary dishwasher was leaking from the tub. I was shocked by this revelation as it nearly caused tens of thousands of dollars in damage to my home. After haggling with Kitchen Aid I paid a discounted price to replace the unit. However, In the past three years I have had a certified technician make the same repair on my door links mechanism on the replacement dishwasher every year for a total of 4 times, approximately once per year.

The last service technician indicated that the door mechanism will continue to fail no matter how many times it is replaced. That is when I contacted Kitchen Aid customer service who offered absolutely no assistance. I have always considered Kitchen Aid to be a premier company but after my bad experiences I can no longer recommend any kitchen aid appliances as you DO NOT STAND BEHIND YOUR PRODUCTS. My next step is to contact the Consumer Product division of the U.S.

Dept of Consumer Affairs to advocate for a recall of this dishwasher as no one should be subject to such poor quality from the Kitchen Aid Co.

The BBB should also be aware of this as well. Should you wish to discuss please email me at rc@***.com and I can give you more details.

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Loss:
$1000
Cons:
  • Very poor customer service and warranty

Preferred solution: Full refund

User's recommendation: DO NOT BUY KITCHEN AID PANEL READY DISHWASHERS

Naomi J Rmq
map-marker Dayton, Ohio

Broken refrigerator

Stopped working yesterday and making weird noises I need it fixed asap we need it very soon!!!please call me
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1 comment
Guest

Are you trying to call customer service? I am as well and the number appears to be down or disconnected? 800-422-****?

John B Ooz
map-marker Wyecombe, Ontario

Complain how long kitchen aid refidgerator last before they have fall apart

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My KRMF706EBS01refridgerator is only 5 years old approximately. Two months after the warranty was over the controller for one crisper door went. They would not warranty. Yet I find out that there were over a hundred on order from Reliable parts. Now the lights in the fridge are out. Top and bottom. Except for the inside side. . My microwave Kmcc5015GBS1 had all micro switches replaced already. Never had so many problems with your product. You know where I will be going with this. Never again
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User's recommendation: Never