KitchenAid
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
KitchenAid Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
KitchenAid has 1.7 star rating based on 598 customer reviews. Consumers are mostly dissatisfied.
26% of users would likely recommend KitchenAid to a friend or colleague.
- Rating Distribution
Pros: Look of product, Appearance and reputation, Design.
Cons: Customer service, Defective products, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
KitchenAid has 1.7 star rating based on 598 customer reviews. Consumers are mostly dissatisfied.
26% of users would likely recommend KitchenAid to a friend or colleague.
- Rating Distribution
Pros: Look of product, Appearance and reputation, Design.
Cons: Customer service, Defective products, Poor customer service.Recent recommendations regarding this business are as follows: "Stay away from Kitchen Aid", "Very good customer service", "Do not buy Kitchen aid appliances. Very poor quality yet expensive", "Never buy kitchen aid product they do bate and switch", "Stay away if you want great customer service".
Most users want KitchenAid to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top KitchenAid Reviews
"Lemon refigerator"
My sister bought expensive kitchen aid 5 door refrigerator freezer broke soon after. Rcwilley repair man came numerous times over the course of 5 years of...
"The worst customer service and backing their product"
bought 2 complete kitchens 2 dishwashers, 2 microwaves, 2 refrigerators 2 stoves. Remodeled 2 kitchens and one took much longer then the other so the...
Blackwood, New Jersey
The worst customer service and backing their product
User's recommendation: Stay away from Kitchen Aid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Can't roast or bake food
User's recommendation: Avoid this company. Inferior merchandise
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service
Preferred solution: For other consumers making future purchases to be aware of this issue.
User's recommendation: If your brand new appliances are defective demand they replace and not repair!!!
Elizabeth, New Jersey
Resolved: Lemon refigerator
Company fixed the issue and I have been provided with apology.
He waited til warranty up charged for service again she was deceived and lied too broken leaking refrigerator.
Rcwilley and kitchen aid never retuned phone calls paid good money poor service bate and switch worst experience never product again! Called looking for someone who knows how to fix it or replace it know one cares.r
- Sell faulty appliances
Preferred solution: Full refund
User's recommendation: Never buy kitchen aid product they do bate and switch
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Broken
Coaldale, Alberta
Broken knife blade
User's recommendation: Not good
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stamford, Connecticut
Wrong part delivered 2x and want charge me again. They hung up on me
User's recommendation: Buy a different name brand product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Extremely unhappy
Preferred solution: Replacement with a cost to me , and no service charges.
User's recommendation: Do not buy Kitchen aid appliances. Very poor quality yet expensive
Phoenix, Arizona
Warranty service
*Kitchenaid warranty service is the absolute worst I have dealt with. First your issue is handed over to GUINCO the service end of the warranty.
Then you are told that there is a FEE for the company (GUINCO) to come out to look at the problem. I'm kind of OK with that but if the problem is found and its a warranty issue you are NOT REFUNDED the service fee. That is issue #1 now for #2 KITCHENAID scheduled the appointment for me. They also said that they would put me on the CANCELATION List.
So If an appointment opened sooner they would let me know. Well something opened up for the next day. I sat home waiting for Their TECH D***** R.to arrive between 2 - 5pm. No one shows up so I call their Phone # 480-*****.
And I'm told that the TECH called me and no one answered ( I had my phone with me all day and I did not receive any calls). They also read my address to me and no such address exists.
So after giving the correct address to them which they got from KITCHENAID, I AM NOW TOLD THAT I HAVE TO WAIT A WEEK BEFORE THEY CAN GET SOMEONE HERE TO TRY AND REPAIR MY REFRIGERATOR. AND I'M ONLY GIVING 1 STAR BECAUSE I CAN'T GIVE "0" !!!
User's recommendation: JUST CALL YOUR OWN REPAIR COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor service
- Used to be good company
- Poor service and prdt
Preferred solution: Full refund
Lancaster, Texas
Customer service at extended warranty (D&G)
User's recommendation: Stay away if you want great customer service
Freezer not workjng, ice maker not working
Las Vegas, Nevada
Product quality
- Quality for price paid
Preferred solution: I would like to get a replacement.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Kitchen aid mixer
- Can not use my mixer anymore
Preferred solution: Attachment replacement
User's recommendation: Do not buy from kitchen aid. They just want your money!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Athens, Ohio
Order
User's recommendation: Buyer(s) beware!
Franklin, New Jersey
Fixing a part on a dishwasher that’s two months old
User's recommendation: Very good customer service
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Resolution my sister happy they will replace and delivery her different refrigerator.