KitchenAid Australia
KitchenAid Australia Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
KitchenAid Australia has 1.2 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "stay away, or cross your fingers", "Source the products you want overseas. Just buy anything 240v from them and nothing else.".
Review authors value the most Location. Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
KitchenAid Australia has 1.2 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "stay away, or cross your fingers", "Source the products you want overseas. Just buy anything 240v from them and nothing else.".
Review authors value the most Location. Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Melbourne, Victoria
Zero customer service
Worst customer service ever. I cannot find words to describe the total absence of customer support from Kitchenaid.
Thankfully, the particular product in this instance is only some measuring cups that have all cracked with little use and no abuse.
I rang the customer support line, who gave me the email address to write to (customercare@***.com.au) - 'The Cookware Company'.
I got an automated acknowledgement to say they got my email and never any further response or contact.
I followed up several times with the same result.
I contacted one of the other 'customer service' addresses who told me to contact the same place and when I explained that I had no response the suggested another. I eventually got someone to reply who sought further details and then never replied to me again (customercareeu@***.com).
This has gone on for many months now and I've got nothing.
Thankfully my expensive Kitchenaid products have not broken down, but I fear the day they do.
Worst customer service ever.
User's recommendation: stay away, or cross your fingers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey will not sell Stand mixer Food Grade Grease
The grease in my 2 YEAR OLD bowl lift kitchenaid stand mixer started to break down and oil started to leak out of it. I contacted Kitchenaid for replacement grease and was told that they only sold the grease to repairers and that I would have to take it to get repaired.
It is a simple operation to remove top of unit, get all the grease out and repack it. Not a rocket science job. It is on You Tube. I contacted Kitchenaid in England and they are sending me the grease.
You get better service from overseas than you do in Australia.
Nearly all of my kitchenaid attachements I have bought overseas. It is cheaper and including postage beats the prices they charge in Australia.
- Are not helpful in obtaining parts
Preferred solution: Apology
User's recommendation: Source the products you want overseas. Just buy anything 240v from them and nothing else.
Melbourne, Victoria
Kitchen aid repairs
I have had to have my Kitchen aid processor repaired at John Thomas Ballarat The blade had melted onto the device
Firstly John Thomas lied about the time frame 2 weeks if parts had to be ordred when i questioned them 10 days later the older lady said "i don't Care about your Kitchen Aid".The older women was so rude im supressed they are trading
I have phoned Kitchen Aid who don't care either try talk to a person that cares a joke
There are far better products and lower cost than Kitchen Aid
DO NOT BUY KITCHEN AID AND AVOID JOHN THOMAS ELECTRICAL REPAIRS BALLARAT
- Cany get any where
- Quality of products and customer service
Kitchen aid classic blender has *** jug
I used to have a kitchen aid blender with a glass jug it was a fantastic machine. I have had 2 classic blenders with the plastic jug and the blade in the jug loosens and liquid spills out into the blender.
The bottom cannot be tightened so somehow the liquid spills into the motor eventually. This wrecks the motor. The company has not accepted responsibility. More *** kitchenware...
its a shame when they used to make such quality...
no better than breville and sunbeam now. I fear we are continually buying poor quality appliances, not fixing things and there is such a lot of rubbish created.
Brands Related to KitchenAid Australia
Whirlpool
“Whirlpool 26.8-cu ft French Door Refrigerator with Ice Maker, Water and Ice Dispenser (Fingerprint...“
Maytag
“Two different service techs have come out now. One did a "hard reset", the other replaced the main...“
KitchenAid
“Handle crumbled on newly purchased opener. Customer service is horrible. Customer service numbers lead...“
Whirlpool India
“This is the third instance this month where our washing machine has malfunctioned, specifically on...“
Companies Similar to KitchenAid Australia
Made In Cookware
“The metal cap pops off while moving the grill top. Please help with how to secure the cap. Your products...“
Stokes
“Hello i am brought a blender in your store stokes .They give me a receipt and now this receipt i am...“
Tower Housewares
“I ordered a sensor bin, a burger press and a charcoal starter on the 12 August 2025. After 2 weeks of...“
Ember
“Product stopped working, and there's no way for me to engage with the support service. The website...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hello anonymous, we apologize about the frustration you have experienced with your KitchenAid® Food Processor. If you still need assistance, please provide your name, the name of the site you were contacted on (pissedconsumer), your user ID name (anonymous), your phone number, your address, the model/serial number, Review ID # 941941 and email the requested information to NAR_Customer_Solutions@***.com . We would be happy to review your concerns further.